Bluespot Furniture Reviews

Name: Bluespot Furniture
Address: Bluespot Furniture Ltd, Unit 500 Bretton Park Way, Dewsbury
Rating: 4.35

4.4 Rating 937 Reviews

83 %

of reviewers recommend Bluespot Furniture

4.4

Based on 937 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0800 804 4760

Email:

marketing@bluespotfurniture.co.uk

Location:

Bluespot Furniture Ltd, Unit 500 Bretton Park Way
Dewsbury
WF12 9BS

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Bluespot Furniture 5 star review on 1st April 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been waiting around 3 months for an order I've had to place twice. No one contacted me in regards to the order, money still hasn't been refunded for the first order placed. Finally placed the order again and said it would be delivered in 5 days waited another 2 weeks and still no one has been in contact and no order. Poor service avoid.”

Helpful Report

Posted 3 years ago

Hi Alessandra, we're sorry that you are not happy with the service you have received. Our customer service team has been attempting to contact you since August but has been unable to. It looks as though you have entered the wrong email on your orders, which is why our automated emails and customer service emails have not reached you. We have also attempted to call you on several occasions but have not been able to get through va the mobile number you have provided. Your order placed on September 30th is out for delivery and will be with you tomorrow, 7 working days after your order was placed, which is in-line with the delivery timeframe that was provided at the time of your order (our free delivery service was set as 7-10 working days at the time of your order and this has only just been updated in the last week as our courier is able to provide faster deliveries now). Our customer service team is eager to help you with your order, so if you could call us on 0800 804 4760, that would be great.

Posted 3 years ago

“Took money said delivery would be guaranteed next day then got a call they had cheek to try deliver after I cancelled order 20 days ago”

Helpful Report

Posted 3 years ago

Hi Raja, we're very sorry that you were not happy with the experience you had when ordering from Bluespot. Unfortunately, we had issues getting the legs for your desk in time to deliver your order. We are sorry that this was the case and for the inconvenience caused. Our system shows that your order was refunded as a later delivery wouldn't work for you, so this should be with you 7-10 working days from the date you were notified of the refund. Again, we apologise that we were not able to deliver the high level of service we strive for on this occasion.

Posted 3 years ago

“Pretty frustrated with my purchase from Bluespot Furnature. I ordered a KOMO Tall Cupboard and when I opened the package, part of the side wall was damaged. I was also supplied with fewer shelf clips than needed, although i was resupplied quickly. All in all, poor build quality and lax after sale service from a company i'd expected more from.”

Helpful Report

Posted 3 years ago

Hi Sam, We're incredibly sorry that your cupboard arrived damaged and can only apologise that this was the case. Unfortunately, damages can occur during transit but we do aim to provide a solution as quickly as we can. If there is anything else we can help you with, please get in touch. Again, we're very sorry that your experience was not better.

Posted 3 years ago

“POOR FINISH AND MALFUNCTIONING PRODUCTS WITH A DON'T CARE CUSTOMER SERVICE ATTITUDE. VERY DISAPPOINTED AND WOULDN'T RECOMMEND PRODUCTS TO ANYONE ELSE. THE COMPANY AS A WHOLE CLEARLY REQUIRES INTERNALLY REVIEWED BEFORE FURTHER TRADING. THEIR DELIVERY SERVICE IS OF A GOOD SPEED.”

Helpful Report

Posted 3 years ago

Hi Kevin, we're really sorry about the issues you experienced with your order and that you were not happy with the customer service you received. We can only apologise for the problems you had with your furniture and that the solutions we provided were not suitable. We do pride ourselves on providing good customer service so it is disappointing that this was not your experience on this occasion.

Posted 3 years ago

“I only give 1 star because there's no option of Zero stars, until receive product i was really confident that was a good product, after receive package the truth come out: package arrived with carton box damaged, and like if was not enough not having item well packaged and looked old ,it was missing all the screws, and keys too, i contacted support about missing parts and been told to look around the floor, the screws and keys (like if i havent checked first before contact support!!!) , at the end had to fix it by myself running to local shop purchasing the parts missing, Conclusion: do not buy , unless you want be cheated like i was!!!”

Helpful Report

Posted 3 years ago

We're really sorry that you are not happy with your order or the quality of your desk. We apologise that your order arrived with damaged packaging, unfortunately, this can happen during transit with our couriers but your feedback about the packaging has been passed onto the relevant team. We're also sorry that you were missing the screws and fixing for your furniture. When this happens, we do send out replacements on the day it is brought to our attention, so we are more than happy to get the required fixings to you. Please contact our customer support team either by phone on 0800 804 4760 or via email at help@bluespotfurniture.co.uk. Once again, we are very sorry that we have not delivered on quality or service for you.

Posted 3 years ago

“Arrived with a huge dent.”

Helpful Report

Posted 3 years ago

Hi Matt, we're really sorry to hear that your furniture arrived damaged. We want to get this sorted out as soon as possible for you, so it would be great if you could send a photo of the damage to our team at help@bluespotfurniture.co.uk, that would be great.

Posted 3 years ago

“I placed an order for the Carbon Cantilever Desk with Single Pedestal. Prior to placing the order, I called the office and spoke to a number of advisors and mentioned that I was looking for a desk and I required support with this. I highlighted all the specs that I was looking for. Good quality desk (solid and robust). Good drawers and most importantly practical as I work from home and am using this daily for 7/8 hours a day! I was told by the staff that the one that I had in mind, would be ideal and included all the specs that I had been looking for. Victoria was a huge help with the delivery. Can not fault this aspect at all. However I am extremely disappointed with the item. The main reason being is the poor quality of wood which is used for the actually worktop of the desk! The amount of dust it accumulates is a nightmare! I suffer from hay-fever and asthma which makes it worse. I am having to clean and dust this every hour, its been a nightmare and unfortunately a bad experience for me. Considering I had asked the staff for their recommendation and honest feedback (as they have seen this item in their warehouse), they should have provided an honest review of the product. Had I know this, I would not have placed this order (it is not cheap either). Disappointing and disheartening.”

Helpful Report

Posted 3 years ago

Hi, thanks very much for your feedback. We're sorry that you are not happy with the desk you were recommended. This isn't a complaint that we have heard before. The wood the desk is made of is the same as we use for all of other desks in our range, while the style of finish is the same as the majority of desks and we have also not had this feedback about those requiring excessive cleaning. It is likely that the desk shows more dust and dirt than other furniture due to it being black, as this colour does tend to make dust more obvious than other colours. We also cannot make recommendations based on how dusty furniture is likely to get as this is affected by a huge number of factors, such as how much other furniture people have in their home/office. As such, we aim to provide recommendations based on size, shape, usage etc. All of our recommendations are entirely honest and based on our experience of our products within the factory and during testing. Unfortunately, there is not much we can suggest in this case beyond possibly using an anti-static cleaner/cloth to repel dust, as this is the first time we have received this type of feedback.

Posted 3 years ago

“Disappointed. Sent me and another customer the wrong chair. Left a voicemail and sent and email but no response.”

Helpful Report

Posted 3 years ago

Hi Jo, we're sorry to hear that you haven't received the correct chair. We're keen to get this issue sorted for you as soon as possible so please give our office a call today on 0800 804 4760 (our office is open 9-5 Monday to Thursday and 9-3.30 on Fridays) or send an email to help@bluespotfurniture.co.uk.

Posted 3 years ago

“I received the assembly instructions for a different desk (Delux Cantilever desk) instead of mine. It was a nightmare to assemble it without instructions.”

Helpful Report

Posted 3 years ago

Hi Hemanth, we're sorry that you weren't sent the correct instructions with your desk. We have fed this back to our warehouse team to try and avoid the same issue in future. We are always happy to help with assembly questions and have all of our furniture instructions available to be sent by email if required, so please let us know if you need any further assistance.

Posted 3 years ago

“I won’t be returning as a customer, 4 parcels over 3 days to receive one item, continuous errors and mess ups, IT issues and a major data breach. Not the professional service as advertised. Total waste of time”

Helpful Report

Posted 3 years ago

Hi Chad, we're incredibly sorry about the issues that you experienced with your order. Unfortunately, this was one of those very rare situations where several issues delayed the delivery of your order. The system errors have not happened previously and we are looking into how they happened to your order and how we can avoid them happening again in the future. We are sorry for the inconvenience these problems caused you.

Posted 3 years ago

“Filing cabinet arrived very dusty, some scuff marks and with rusty file hanging bars.”

Helpful Report

Posted 3 years ago

We're sorry that your filing cabinet did not arrive in the condition that we would expect. As we manufacture our furniture ourselves and dispatch orders direct from our factory, they can have some dust on them. However, the other issues you've highlighted are not in-line with the service we aim to deliver. Please send photos and details of the damage to our customer service team by emailing help@bluespotfurniture.co.uk and we will see what we can do to rectify the situation.

Posted 3 years ago

“Never again no response to the email about the damage that was done on arrival absolutely sickend by the level of customer care I assume I will never get a response to that email as the damage was clear as day not recommending to anyone unless they are willing to throw down money for cheap wood and damaged product”

Helpful Report

Posted 3 years ago

Hi Luke, we're really sorry to hear that your item arrived damaged and that you've not received a response to your email. We aim to respond to all emails, calls and messages so this is really disappointing. When it comes to damages, we are always keen to get them sorted out as quickly as possible, so please give our team a call on 0800 804 4760. Please also ensure that your original email was sent to help@bluespotfurniture.co.uk, as this is our monitored email. We hope we can get this problem sorted out for you quickly.

Posted 3 years ago

“The quality of the fittings and the level of packaging were poor. The desk arrived damaged in four places, two feet and two chips on the panels of the desk. No fittings at all were originally sent. Following up with customer service I was given £25 off and posted the fixings. The desk the twisted and broke at fixings when turning to final position. Cams didn’t tighten. I contacted a carpenter to help repair the desk to give it some rigidity. Wouldn’t buy from this company again because the goods weren’t worth the money I paid for them and the hassle damage and missing parts has taken the shine of what should have been a straightforward transaction.”

Helpful Report

Posted 3 years ago

Hi Victoria, we're so sorry that you weren't initially sent fixings and that your desk was ultimately damaged during assembly. If you could give us a call on 0800 804 4760, we'll be happy to see if there is anything else we can do to assist you.

Posted 3 years ago

“I’ll let you know when I receive all of the parts 👍🏼”

Helpful Report

Posted 3 years ago

Hi Kinsley, we sent out the missing fixings for you via Royal Mail First Class post last week and re-sent them when you informed us they still hadn't arrived. We are aware that Royal Mail is still experiencing some delays due to Covid-19, so we are hoping that you should have the missing fixings soon.

Posted 3 years ago

“Little short of disastrous. It was delivered to the wrong house (Bluespot mistake not courier) which meant a 100 yard trek in broiling heat to pick it up. It was heavy. The back panel supporting the legs was damaged unuseably so to keep it stable I have had to improvise with heavy support things of my own. The offer we had to compensate these problems was risible. Overall steer well clear.”

Helpful Report

Posted 3 years ago

Hi Philip, we are really sorry about your recent experience. We are incredibly sorry for the delivery mistake, something that we admitted was fully our error and is not in-line with the service we aim to offer. We did offer a replacement for your damaged part, which we are able to dispatch today for you, or a partial refund to compensate for the damage if you would rather to keep the damaged piece. Our customer service team is currently awaiting your final decision so we can process the replacement or partial refund. If you could email the team or give them a call, we will be happy to provide you with your chosen solution. Once again, we are very sorry that your experience has not been positive.

Posted 3 years ago

“I had to wait a long time for it to be delivered, and then when it arrived it was damaged, still waiting for it to be picked up, and receive a replacement. All in all, quite poor!”

Helpful Report

Posted 3 years ago

Hi Diane, we're really sorry that you have not had a good experience following your order. Our standard delivery times are currently between 7 and 10 working days, which is the delivery option you selected for your order. We're sorry that your order was delivered damaged, this isn't in line with the service that we aim to receive. While we ensure that all products leave our factory in the condition we want customers to receive them in, damages can happen during delivery. However, we are keen to get this sorted for you as soon as possible and are disappointed to see that you are still waiting for your replacement. If you could give our customer service team a call on 0800 804 4760, they will look into getting this resolved for you as soon as possible.

Posted 3 years ago

“Whilst the product arrived swiftly, the backboard of my delivered desk was cracked and chipped and in very poor condition. I am very disappointed. I will be contacting Bluespot tomorrow to complain.”

Helpful Report

Posted 3 years ago

Hi Stephen, We're really sorry to hear that part of your desk arrived damage. We dispatch all of our furniture in the condition that we wish it to arrive with our customers in, so we are keen to get your order sorted out for you as soon as possible. Please give our customer service team a call on 0800 804 4760 and they will be able to go through your options with you.

Posted 3 years ago

“I’m still waiting on the back part of my desk it hasn’t been delivered”

Helpful Report

Posted 3 years ago

Hi Thai, we're sorry that part of your desk was not delivered with the rest of it. Unfortunately, our couriers have experienced some issues due to staff shortages and depot closures due to the coronavirus. This has meant that some orders have been split up after they have left us, so they are being delivered on different days. In the small number of cases where this has happened, the missing item is usually delivered the next working day. We understand how frustrating this delay can be and are very sorry for any inconvenience this has caused. If you would like us to track the missing item and ensure it is on its way to you, please give our customer service team a call on 0800 804 4760 and they will be happy to help.

Posted 3 years ago

“Item bought: Home Work Cantilever Desk with Single Drawer Poor quality. Draw doesn't sit well and ready to fall. Came chipped”

Helpful Report

Posted 3 years ago

Hi, we're really sorry that you aren't happy with your Home Work desk. We're keen to get your issues sorted out for you, so please contact our customer service team on 0800 804 4760 and they will take you through what options are available to rectify the issues you've detailed.

Posted 3 years ago

“I made the mistake of ordering the Carbon Valoir Panel End Desk. The desk is very poorly designed – there is a 6cm gap between the top of the modesty panel and the desktop. This leaves the desktop unsupported in the middle, so it sags under its own weight. Worse, that lack of support leaves the desktop extremely flexible. Simply typing causes the whole desktop to vibrate up and down, setting my monitor wobbling in front of me as I write this. The photograph of the product on their website neatly conceals that 6cm gap. If it had been visible, I would not have purchased it. A sagging, bouncing desk is not fit for for purpose. Disappointing.”

Helpful Report

Posted 3 years ago

Hi, we're really sorry that you aren't happy with your desk but we hope that we can provide some help and explanations for the issues you are experiencing. The gap between the desk top and the modesty panel is included deliberately to allow for cabling access where required and is standard on this type of desk. When it comes to the unstable desk top, this is not a complaint we tend to hear and is likely due to it not being tightened correctly. We have been supplying to commercial offices for 20 years with desks of this design and do not get reports of sagging or flex in the desk tops, so it may be worth checking that the desk has been constructed correctly. We're keen to get this issue sorted for you, so if you need some help with the assembly of your desk, please contact our customer service team by email at help@bluespotfurniture.co.uk or by phone on 0800 8044 760.

Posted 3 years ago

Bluespot Furniture is rated 4.4 based on 937 reviews