Bluespot Furniture Reviews

Name: Bluespot Furniture
Address: Bluespot Furniture Ltd, Unit 500 Bretton Park Way, Dewsbury
Rating: 4.35

4.4 Rating 937 Reviews

83 %

of reviewers recommend Bluespot Furniture

4.4

Based on 937 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0800 804 4760

Email:

marketing@bluespotfurniture.co.uk

Location:

Bluespot Furniture Ltd, Unit 500 Bretton Park Way
Dewsbury
WF12 9BS

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Bluespot Furniture 5 star review on 1st April 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a table with next day delivery on Monday morning. Delivery didn't turn up until Thursday, sat at home waiting all day Tuesday and Wednesday for it. When I called to ask why the delivery hasn't come I got told that "it's with the delivery company so nothing to do with us". I then got given the delivery company phone number (instead of them chasing on my behalf) and got told they tried to deliver but no one was at home on Wednesday (no mention of what happened for the non-delivery on Tuesday). When I asked what time they supposedly came because I was at home all day waiting and I have cctv to prove they didn't come I got told they didn't note the time down and they don't leave any note in the door to say they tried to deliver. When I called the furniture company back to tell them this is what we have been told, and asked them why I have to do all the chasing when they have taken my money and they should ensure I get my delivery by the date their email stated (which was Tuesday), they told me it's unacceptable and that I should email the help address to complain. I emailed the help address and asked for some compensation (given this was now 72 hours after the order was placed) and they basically told me they refuse to give any compensation and all they could do is apologise for it not arriving on the Wednesday. I replied asking why it didn't arrive on Tuesday and they have ignored me totally. It is now Sunday, I have not received any email back to tell me why it wasn't delivered on Tuesday, I haven't had any apology, they are outright ignoring me. If you want a product delivered in a few days time then just go to any other company where the table is cheaper, do not buy off these cowboys who say you will get next day delivery so charge a higher price, then they take your money and deliver a few days later and refuse to take any responsibility. This is the definition of modern day theft and lack of courtesy let alone lack of taking responsibility. They are clearly only after your money, customer service means absolutely nothing to these cowboys! Avoid them!”

Helpful Report

Posted 7 years ago

Hi Gurpal, thank you for taking the time to review us, but I do feel we have to reply, as many of the items you have stated are just not true! I really must defend my team as our customer service have been nothing but helpful to you at every occasion. We have communicated fully with you all the way through, with at least 3 calls and 5 emails last week, during which we have apologised at every occasion and gave you the information around your delivery to help as best we could. We did give you the TNT details to chase your parcels, but this was at your wife's request as she wanted to speak to them direct, we would never make a customer chase their own order and we certainly did not 'refuse to take responsibility'. Unfortunately you are correct in that there was a delay, but TNT informed us that nobody was in on Weds on their 1st attempt at your address, so we arranged for a re-delivered on Thurs, when you actually received the goods. We make every effort to deliver our goods 'next day' and we take pride in the fact that 99% of our orders are delivered on time. I can only apologise again for your delay, but to call us 'cowboys' really could not be further from the truth. Gareth Jones Kit Out My Office Manager

Posted 7 years ago

“Terrible experience with delivery. Item arrived but had to unload from van ourselves and missing item. Told would be on a separate delivery that day do waited in and didn't arrive with no update.”

Helpful Report

Posted 7 years ago

Bluespot Furniture is rated 4.4 based on 937 reviews