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Bluespot Furniture Reviews

4.4 Rating 937 Reviews

83 %

of reviewers recommend Bluespot Furniture

Company Reviews

Product Reviews

4.4

Based on 937 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0800 804 4760

Email:

marketing@bluespotfurniture.co.uk

Location:

Bluespot Furniture Ltd, Unit 500 Bretton Park Way
Dewsbury
WF12 9BS

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Bluespot Furniture 5 star review on 1st April 2021

Bluespot Furniture 5 star review on 1st March 2021

Julia Cleverley

Bluespot Furniture 5 star review on 6th February 2021

Bluespot Furniture 5 star review on 15th January 2021

Michael Gallagher

Bluespot Furniture 5 star review on 6th November 2020

Bluespot Furniture 5 star review on 31st July 2020

Bluespot Furniture 5 star review on 24th July 2020

36

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First the positives - the ordering and delivery process were efficient and smooth and I spoke to a helpful man on the phone prior to ordering with some queries. But..... the actual furniture is of pretty poor quality - looks more like mass-market Asian manufactured rather than 'crafted in Yorkshire'. The white gloss doors have brown edges which make the product look shoddy & unfinished and the assembly instructions (particularly of the door lock and catches assembly) are poor and incomplete. I had parts missing which they subsequently sent out. The cupboards definitely aren't worth the money at around £500 each a go. IKEA furniture is better quality, cheaper, and comes with better assembly instructions plus the option of returning the goods - Bluespot's return policy involves you paying a 30% restocking fee (assuming you haven't built the furniture) so once delivered you're pretty much committed to it. Overall I was pretty disappointed and definitely wouldn't recommend the products. Stick with IKEA - it's better.”

Posted 1 year ago

“The products are first rate, but delivery and communication skills are nonexistent.Promised delivery dates on four occasions and waiting in on two working days with no compensation what’s so ever.Would l use them again, NO!”

Posted 1 year ago

“the instruction leaflets are very confusing and of very little info. way better if a gradeschool did that.”

Posted 2 years ago

“Wasn’t impressed with the quality of the product. The delivery was on time and courier very helpful”

Posted 3 years ago

“The holes for the front leg did not match but because we had fully unpacked it was difficult to return. We have bodged a solution but overall very unsatisfactory. The top section had no means to attach safely and as such we are using on the floor”

Posted 3 years ago

“A screwdriver was not provided. I had to buy one. Never happened to me before for this kind of purchase”

Posted 3 years ago

“Opened this up as a Christmas present for my son to find all the bolts missing”

Posted 3 years ago

“Unfortunately this was poorly packaged, thin cardboard with a small strip of polystyrene around the edge. Box looked like it had been sitting in a puddle overnight and turned up soaking wet. Parts falling out of the box, luckily it was all there. Also a scratch on the desk top, but my son was so happy about it turning up he didn't want to return it. Easy to assemble.”

Posted 3 years ago

“Ordered with an extra payment for next day delivery. It never arrived the next day... nor the day after. Eventually arrived with parts missing, had to phone and am now waiting for these parts to arrive.”

Posted 3 years ago

“When ordering , staff very helpful. When delivered , instructions incomplete and some fixings absent. Cupboard door doesn't fit .”

Posted 3 years ago

Hi, thanks very much for your feedback. While we're glad you found our customer service team helpful, we're really sorry to see that you had problems with your order. We're keen to get everything sorted out for you, so if you could get in touch, that would be fab. You can reach us via help@bluespotfurniture.co.uk or 0800 804 4760.

Posted 3 years ago

“Ordered a desk. Quite expensive. Not very well packaged and didn't hold up well during the assembly process. Was like an IKEA desk. But now that it is in place it is okay and I've bought desk corner protectors to hide the damage from the poor packaging. Emailed the company about it, never heard back.”

Posted 3 years ago

Hi Richard, we're really sorry that your desk arrived damaged and that you haven't received a reply to your email. This has been highlighted to our customer service team to check if your email has been caught in our spam filter, as it is very unusual for an email not to be responded to. We're keen to get this sorted out for you, so if you do not hear back from us within the next 24 hours, please give our customer service team a call on 0800 804 4760. Again, we are incredible sorry that your product did not arrive in the condition we would expect and that you have not received the level of service we strive to provide.

Posted 3 years ago

“Good evening. The boxes arrive with no delivery note or any information from your company, it did not actually even have my details on the box. I live on my own and had to get them into my home. There were no instructions or any information with the Chair which needed assembling.”

Posted 3 years ago

Hi Rose, we're really sorry that you are not happy with the delivery of your order. It looks like your order was delivered on a pallet, so the delivery details will have been included on the pallet rather than the boxes. However, your instructions should have been in the boxes, so we apologise that this was not the case. Please email our customer service team at help@bluespotfurniture.co.uk if you still require any assembly instructions, as they will be able to send you a digital version. Unfortunately, we do state in our terms and conditions that delivery is kerbside only, as the couriers we use are not able to transport deliveries into properties. We're sorry for any inconvenience this caused you.

Posted 3 years ago

“Unfortunately we had to put extra brackets on the sides of the legs as they keep coming apart”

Posted 3 years ago

Hi Martina, we're sorry to see that you aren't totally happy with your order. If you could send us an email to help@bluespotfurniture.co.uk, we'll be happy to see what we can do to help.

Posted 3 years ago

“Unfortunately it appears the bottom cupboard which came already assembled was damaged”

Posted 3 years ago

“Disappointing experience with poor customer service. I received a damaged pedestal unit which also had a non-functioning top drawer. Took multiple e-mails and a phone call to eventually get a replacement, offered a small % refund if I kept the non-functioning & damaged unit with no viable solution provided. Only willing to do the bare legal minimum, slowly, with no compensation.”

Posted 3 years ago

Hi Thomas, we're very sorry that you received a damaged product. We do our best to ensure that all items are dispatched as we would want them to be received by our customers, however, damage can occur during delivery. We're also very sorry that you are not happy with the service you received - we are experiencing more enquiries than normal currently during to COVID-19, which means it is taking us longer than we'd like to respond to all emails. We aim to provide replacements for items that arrive damaged as quickly as possible or provide a partial refund if our customers are happy to keep the damaged item. We are keen to get this issue sorted out for you if you still require a replacement pedestal, so please give our customer service team a call.

Posted 3 years ago

“First things first, the desk purchased is great and good value. However, there were issues with the delivery of the order. I selected express delivery and my invoice stated i would receive my parcel on the Friday. No parcel arrived on Friday so i emailed looking for clarification, i got an email back on Monday stating that i didnt get charged for express delivery as i had missed the cut off time of 1pm when ordering (so why was a purchase order created telling me delivery was Friday?). On Monday i received a parcel, but only the legs of the desk, the other packages arrived the following day!”

Posted 3 years ago

Hi Maria, we're sorry for the confusion about your order and delivery times. We can see that your order was made using express delivery, but as it was placed after 1pm, it would mean that it wasn't processed until the following day. This should have been reflected in your delivery estimate, so we're sorry that this was not the case. It's also disappointing to see that your order did not arrive all at once. Unfortunately, our courier has been affected by staff shortages and depot closures as a result of COVID-19, which has meant that in some cases, the larger parts of orders become delayed due to transport issues. We're very sorry that you experienced these problems but we hope that the desk is suitable for your needs. If you have any further problems, please get in touch with our customer service team on 0800 804 4760

Posted 3 years ago

“2 screws were missing and the screws i had didn’t really work very well it works but I have to reinforce it somehow”

Posted 3 years ago

Hi Hayden, Thanks for your review. We're sorry that some of the screws were missing from your order. We can get the right screws sent out to you to ensure everything is fully secure. Please give our customer service team a call on 0800 804 4760 and they'll get this sorted out as quickly as possible for you.

Posted 3 years ago

“Got next day delivery took a week for a the parts to actually come had to return one bit because it was so damaged got another still scratches and dents AND the material is very cheap I would recommend spending your money elsewhere”

Posted 3 years ago

Hi Cameron, we're incredibly sorry that your order was delayed and parts were damaged. This is not our usual standard and we apologise for your experience. Unfortunately, some orders have been affected by courier delays due to depot closures and staff shortages as a result of the coronavirus pandemic, so we're very sorry that your order was one of those affected. We're also sorry that you were not happy with the quality of the material of your desk, we aim to provide high-quality, hardwearing furniture that is both FSC and ISO certified, so it is disappointing that you are not satisfied with the quality. If you would like to discuss the options available to you, please email our customer service team on help@bluespotfurniture.co.uk.

Posted 3 years ago

“No instruction manual to help me assemble my desk. I called them and they did email this over straight away. Next problem when putting the desk together plastic pieces where the screws grip were missing on one of the legs so it was impossible to put together. Called them 3 days ago they are posting the missing parts out 1st class but They have not arrived yet.”

Posted 3 years ago

Hi, we're sorry that the instructions were not included in your delivery as we would expect and that your desk was missing parts. Any missing parts are posted out as quickly as possible, usually on the same day, so they should be with you soon. Unfortunately, due to coronavirus there have been some delays within the postal service, which will likely be further affected by this week's bank holiday. Please let us know if they have not arrived within the next 3 days by emailing our customer service team at help@bluespotfurniture.co.uk or by giving them a call on 0800 804 4760.

Posted 3 years ago

“Ordered desk 2 days ago and requested next day delivery, however under current circumstances I gathered this may not happen. Delivery arrived today but desktop missing. I also noticed some of the packaging was damaged and sure enough there is chip on the back board which joins the metal frame together. Bluespot, not a good customer journey so far! I hope you can quickly resolve this”

Posted 3 years ago

Hi Sajid, we're really sorry to see that your order arrived damaged, as this is not how we expect our products to arrive with our customers. We apologise that we have not met your expectations on this occasion and for any inconvenience this has caused you. Please email our customer service team at help@bluespotfurniture.co.uk with details and pictures of the damaged items and packaging and they will look to get everything resolved as quickly as possible. We're also sorry that you did not receive all of your order at the same time. Unfortunately, our courier is experiencing staff shortages and a number of depot closures, which is delaying some orders once they have left our warehouse. This is also causing some deliveries to get split, although we expect any missing parts to be delivered the next working day.

Posted 3 years ago

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Bluespot Furniture is rated 4.4 based on 937 reviews