Bluespot Furniture Reviews

Name: Bluespot Furniture
Address: Bluespot Furniture Ltd, Unit 500 Bretton Park Way, Dewsbury
Rating: 4.35

4.4 Rating 937 Reviews

83 %

of reviewers recommend Bluespot Furniture

4.4

Based on 937 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0800 804 4760

Email:

marketing@bluespotfurniture.co.uk

Location:

Bluespot Furniture Ltd, Unit 500 Bretton Park Way
Dewsbury
WF12 9BS

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Bluespot Furniture 5 star review on 1st April 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for next day delivery and the delivery was received four days late. No refund of fee or replyto my complaint. Chair as described.”

Helpful Report

Posted 2 years ago

“Great speed of delivery and the products look good however its not acceptable for the delivery to be outside the front door - delivery driver completely unhelpful, I live alone and its impossible to move an assembled piece of furniture into the house alone - this is not customer service. I'm also left with a pallet to dispose of - seriously!”

Helpful Report

Posted 2 years ago

“Desk is lovely, but once built noticed it's bowed/bent in the middle, which I wouldn't have expected for £500. Emailed the company but didn't get a response :( if you would like a bent desk for £500 I can highly recommend.”

Helpful Report

Posted 2 years ago

Hi Alistair, We are sorry to hear about the bowing desk - this isn't something we would expect with our product. We have looked into our archives to find an email regards your concern, but at present we are unable to locate one. If you would kindly like to reissue the email to our Aftersales team at aftersales@bluespotfurniture.co.uk we will ensure your concern is dealt with speedily and effectively. Kind Regards

Posted 2 years ago

“Great delivery and large selection and options”

Helpful Report

Posted 2 years ago

Thank you for your kind review.

Posted 2 years ago

“Hi, we were happy with the process in ordering, although delivery was longer than anticipated. We were very dissatisfied with the delivery as the driver literally pulled up outside of the surgery, dropped the flat packed table on a pallet at the back door and said he was unable to assist any further with the delivery. I then had to personally unwrap the tape around the three items and lift each one into the building myself. He stood and watched whilst I did this and then asked for my name to confirm receipt. We were not made aware that this would be the case beforehand.”

Helpful Report

Posted 2 years ago

“one set of draws do not align and the locking system was incorrect on the cupboard”

Helpful Report

Posted 3 years ago

“Product is as described, solid and of good quality. Unfortuantely delivery was a challenge and back panels are damaged. Waiting to hear what options Blue Spot will offer Kind regards, Nick Lindsay”

Helpful Report

Posted 3 years ago

We are sorry to hear you had a mix up with the original delivery. Our Aftercare team advise that the correct modesty panels were despatched the same day, for the next day despatch.

Posted 3 years ago

“alright, desk, can wobble sometimes when applying force.”

Helpful Report

Posted 3 years ago

Hi Jamie, Please contact our Aftersales Support team if you have a concern with the desk, there maybe something they are able to assist you with to stop the desk from wobbling.

Posted 3 years ago

“Elite 10 desk chair very nice, but packaging in pieces and lucky contents were Okay. A 3 ply cardboard box would work well here. Thank you.”

Helpful Report

Posted 3 years ago

“Quality of desk is not what was expected. I have another desk of the same size, with pedestal purchased from blue spot several years ago and the quality of that desk seems to be much better. The new desk is prone to deflecting in the middle with only moderate force applied, so much so that my daughter, for whom I bought the desk has asked if I can do anything to brace the underside.”

Helpful Report

Posted 3 years ago

“The KOMO Desk high cupboard. The cupboard arrived on time in four tidy packages. As a person with a fair amount of experience at assembling furniture, I found it easy to follow the instructions and assemble this piece. The final result is an elegant, very sturdy cupboard. However, I do have some reservations. 1. The corner of one side panel arrived damaged (see photo). 2. One of the four hinges is different from the other three and did not fit the mount plate properly. 3. There were far too many fixings for this piece – wasteful.”

Helpful Report

Posted 3 years ago

“I purchased an office chair for myself back in June 2020 and I am really pleased with it: it is really comfortable. So I then purchased one for my son for Christmas, however, instead a table arrived! A bit of a disappointment but as soon as Blue Spot opened again for the new year they sent the right item.”

Helpful Report

Posted 3 years ago

“Helpful ladies in customer service but disappointing products, This product is not gloss as described, only the front of the two drawers are gloss rest of the unit is a plain matt finish that looks like seconds, I am not happy with the look of the product but my husband bought it. This product was delivered well packaged, on a pallet which we were forced to keep by the delivery driver? Would not use again.”

Helpful Report

Posted 3 years ago

“Great piece of furniture but very silly instructions for building it. You need to look at this because the drawings were a pile of rubbish and tried to cover too many options. The version of the desk which I built was not properly described in the drawings.”

Helpful Report

Posted 3 years ago

Hi James, thanks very much for your feedback. We're glad that you're happy with your furniture but are sorry that you found the instructions to be unhelpful. This has been fed back to our product team and we are looking at how we can improve the instructions going forward. If you need any help with your order, please let us know.

Posted 3 years ago

“Took weeks to arrive, even for free delivery that's far too long. As for the product itself, the desk top marks too easily and has already gained two scratches from the bottom of my laptop. That's in addition to the numerous marks from hands that need constantly cleaning off. The 1800mm desk top isn't rigid enough and bends a bit in the middle with only a flatscreen computer monitor and a box of pens. The legs are well made and good quality, and the cable management channels hide the unsightly cables.”

Helpful Report

Posted 3 years ago

We're really sorry to see that you aren't completely happy with your order. In terms of delivery, we do advise that our standard free delivery can take between 7 and 10 working days, and we do offer Express Delivery if required. We apologise that the quality of your desk doesn't meet your expectations and that you are having issues with your desk top. We're keen to see what we can do to help, so please get in touch with our customer service team by calling 0800 804 4760 or emailing us at help@bluespotfurniture.co.uk.

Posted 3 years ago

“Flatpack arrived, but the fixings were loose in a box with some missing. These are unavailable elsewhere (spent a morning trying local hardware stores). They have promised to send them out - we'll see. But just shoddy for the sake of putting fixings in a bag. Update. Fittings arrived and assembly was easy enough but frustrating to have wasted time for the sake of poor packaging.”

Helpful Report

Posted 3 years ago

Hi, thanks very much for your feedback. We're sorry that your fixings were missing when your order arrived and that you had to wait for them to be sent out separately. We have fed this back to the relevant team to try and avoid similar situations in the future. We hope that you're happy with your furniture. Please get in touch if you need any further assistance.

Posted 3 years ago

“Prompt service but inventory was missing a screw for table leg and the backplate was chipped and scratched.”

Helpful Report

Posted 3 years ago

Hi Nigel, we're glad we could get your order to you quickly but are sorry to hear that you were missing a screw and that the modesty panel arrived damaged. We're keen to get these issues sorted out for you as quickly as we can, so please send an email including photos of the damage to help@bluespotfurniture.co.uk and we'll see what can do.

Posted 3 years ago

“I've not had enough to do with the company directly to comment either way. The problem I had is largely one of poor design, and it would be unreasonable to expect Bluespot to do anything about that.”

Helpful Report

Posted 3 years ago

“Service was quick and helpful but unfortunately one corner of the back desk panel was damaged however as I didn’t think it would interfere with the strength of the item I decided not to return it.”

Helpful Report

Posted 3 years ago

Hi Christopher, thanks very much for your review. We're glad you were happy with the service but are sorry to hear that part of your desk arrived damaged. We would be happy to discuss options with you, such as providing a replacement part. Please give our team a call on 0800 804 4760 and we'll see what can be done.

Posted 3 years ago

“Desk arrived 3 days late and damaged. It’s usable but chips on every panel. Being desperate for a work station I couldn’t send back but managed to get a small refund for the damage.”

Helpful Report

Posted 3 years ago

Hi, we're really sorry that your desk was late and arrived damaged. We ensure that all of the office furniture we send out is in the condition we wish it to arrive in, unfortunately, some damages can occur during transit. If you have any further issues or any questions, our customer service team will be happy to help, so please do get in touch.

Posted 3 years ago

Bluespot Furniture is rated 4.4 based on 937 reviews