Bluespot Furniture Reviews

Name: Bluespot Furniture
Address: Bluespot Furniture Ltd, Unit 500 Bretton Park Way, Dewsbury
Rating: 4.35

4.4 Rating 937 Reviews

83 %

of reviewers recommend Bluespot Furniture

4.4

Based on 937 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0800 804 4760

Email:

marketing@bluespotfurniture.co.uk

Location:

Bluespot Furniture Ltd, Unit 500 Bretton Park Way
Dewsbury
WF12 9BS

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Bluespot Furniture 5 star review on 1st April 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“delivered on time, but the quality is not good at all. The locks of both desks don't work and I have to take them out completely from the drawer. wood is cheap quality but you charge me nearly £600 per each ....over price!”

Helpful Report

Posted 1 year ago

“Only offer kerbside delivery even though they deliver large furniture items. When we didn't accept delivery as they wouldn't take up one flight of stairs or put in our lift, the fees are extremely high - invoice value less a handling charge of 30% and a carriage charge of £55.60. Read their Ts and Cs very very carefully!!!!”

Helpful Report

Posted 1 year ago

Apologies for your experience, however, kerbside delivery is standard practice for most couriers regardless of the type of products. For future reference, we do offer a 2 man white glove delivery service if requested. With regard to our return policy, processing goods and re-stocking incurs a cost as stated in our T&Cs accordingly.

Posted 1 year ago

“No extra packaging received damaged desk 2 weeks later only half the damaged parts replaced and no replies to emails”

Helpful Report

Posted 2 years ago

Hi Craig, We are sorry to hear about your issue with the desk. Our customer service has been in touch with you since and confirm that we have replaced the parts accordingly. Please let us know if we can be of further assistance. Kind regards The Bluespot Team

Posted 1 year ago

“Sadly the Black Valoir Panel End Desk with Single Pedestal - 1800 mm I purchased droops badly in the middle and I had to buy some extra table legs to support it. This is a design fault. The tabletop needs better support along its length (probably a metal frame) I emailed customer support but did not receive a reply. For a desk that cost over £300 I'm very disappointed and would NOT recommend purchasing from this company.”

Helpful Report

Posted 2 years ago

“Delivery due Tuesday 3rd it never arrived then on Wednesday also the same no sign of the furniture. I would suggest that the company improves their transport options as this is a reflection on the overall service. I eventually ended up buying elsewhere as I was left with no furniture and for two days wasted waiting for a delivery that wasn’t happening.”

Helpful Report

Posted 2 years ago

Dear Karl, We thank you for your review, we do where possible endeavour to fulfil all deliveries on the date of the order confirmation, on this occasion and due to exceptional circumstances the delivery via Pallet Network was impacted by a number of Covid constraints. Our Customer Service team attempted to obtain updates for you across both days, without success. For this we do apologise. The concerns have been passed across to the transport provider. Who have also passed across their apologies for the delays and inconvenience incurred. A full refund will be processed this morning by our accounts team.

Posted 2 years ago

“I would AVOID this brand again at all costs!! I have had a terrible experience from BlueSpot furniture with a list of errors which went wrong! Sorry BlueSpot, I don't ever write reviews but there was a list of errors which has gone wrong with my order and it's unacceptable. I'll begin in the order of events which happened. Ordered my table and chose selected day for delivery which was easy enough... The table didn't arrive on the day it said it would be delivered, after waiting in all day I found this frustrating. The next day it got delivered.. Great!! But, I didn't have all the right screws to actually put the table together. I contacted customer services on the live chat and got told I need to email instead (not very helpful)... I emailed and was told the screws will be sent out the next day. Today I received the screws, but still the wrong screws was sent to me and I STILL couldn't fit my desk together! (What a mess). I then noticed my desk had a big dint on the table top and a big scuff (see image). No helpful customer service to try and resolve the matter and at this point I think its clear that there is a lot of incompetencies which has lead to all of this. I would AVOID this brand again at all costs!!”

Helpful Report

Posted 2 years ago

Dear James We are sorry to hear of your experience, I am advised by our Compliance Manager that he has responded and actioned your requests when you advised us initially on 27th of missing screws, these were posted out that evening (Royal Mail 1st Class). The missing parts were received the following day, where we were then advised of "a big dint and damage" and the requirement for "C - Plug". With this we offered to replace the top panel and send out the appropriate fixings and he also apologised for the mix-ups in sending the incorrect fixings the day previously. I am aware our Compliance Manager replied to you at 16:52 yesterday and can see that we are supplying a replacement desk top for you. We understand your frustration with regards to the damage and missing fixings, however we do assure you that our service is not a reflection of your experience and that we expedited replacements as soon as we were notified. We are on occasion at the mercy of courier services taking care and delivering your order when requested and in A1 condition. The matter of the delayed delivery and the damage has and is being raised with the courier. We do hope that the replacement desk top allows you to build and enjoy using your Bluespot Furniture Desk.

Posted 2 years ago

“The product was good but we paid for next day delivery to be on my sons birthday and it didn’t arrive until 3 days later. No good and needless to say my son was very disappointed. Contacted you about this and am still waiting for a response. Not a good experience!”

Helpful Report

Posted 2 years ago

Rosella, We are sorry to hear about the delayed delivery of your sons furniture. I will contact you to assist you with your concern. Having traced the order back with the courier it does appear that the delivery was misdirected by the courier company, and for this we do apologise.

Posted 2 years ago

“Service is horrendous and customer care not helpful”

Helpful Report

Posted 2 years ago

“Desks and chairs arrived no problem. However, the book shelf was delayed at least twice and was late arriving. It arrived without instructions and we cannot work out how to safely attach the top part to the bottom. Was not impressed at all by this, especially as it was not cheap at all.”

Helpful Report

Posted 3 years ago

Good Afternoon Lowri, I am aware my colleagues in Aftersales have emailed across the installation guide this morning. We do trust this allows you to fix the furniture. Apologies this was not placed with the goods when despatched. With regards to the delay, we have experienced a delay with the supply of the metal work to allow us to complete your order, but I'm aware of the continued correspondence from our Customer Service team advising of such. Should you have any further concerns please contact us and we will endeavour to resolve for you

Posted 3 years ago

“I’ve ordered a desk for gaming which came but the main problem is iam missing almost all the screws, as you can see on that picture i took those are all screws i got. I do not recommend this website”

Helpful Report

Posted 3 years ago

Hi Tomas, We are sorry to hear of your concerns. I cannot see where you have contacted us to advise of a concern; Given this ,I would ask that you please contact our Aftersales Support team who would be happy to resolve your concern. Thank you

Posted 3 years ago

“Sub par quality, my furniture came damaged and doesn’t look good once assembled. Post purchase customer service was also pretty bad. I wouldn’t recommend anyone to shop at this place.”

Helpful Report

Posted 3 years ago

Hi Alex, Thank you for your review, we are sorry to hear that you feel the furniture doesn't look good, also that you feel you experienced "pretty bad customer service" . I would like to add that our Compliance Manager responded to your email within 30minutes of receipt with an offer of a resolution to your matter, and the following morning posted our the cover caps for the cam screws. At Bluespot furniture we pride ourselves on offering exceptional quality, hence our Industry leading Manufacturing guarantees. Given this we do apologies if you have received a product that did not meet with expectation.

Posted 3 years ago

“Furniture arrived broken on 2 occasions, the exact same piece sent out to me twice. Badly delivered on a big pallet in the street which was dangerous. Even if it was intact it did not fit the description of the purchase being mostly "chipboard" as apposed to metal. Customer service team were good at arranging for the piece to be swiftly picked up and have processed a refund which was good but cant recommend given the awful product.”

Helpful Report

Posted 3 years ago

“I received my order on time, but was sent the wrong handles, I've contacted customer service via email now twice, with no reply after 5 days!”

Helpful Report

Posted 3 years ago

“I did not get dispatch notification and had to contact customer services. Desk is ok bit disappointing, I mean its not utter terrible but it’s far from being quality. I can’t disagree with other person’s comment that it appears to be cheap chipboard, which is keep together with another piece of chipboard barely screwed together. The desk itself is very shaky and I fear what would happen if you put any weight on it. I did buy the biggest desk so maybe the smaller ones are not so shakey. It replicates the look of an office desk but I am not sure it’s not the quality. I bought 800 ped however the drawer depth is very shallow compared to the size of the ped. I was disappointed with this as they do not tell you the ped depth on the advert. I wrongfully assumed the bigger the ped the bigger the drawer, seemed logical to me but apparently not. It seems bizarre that you would have such a big ped and leave around a third unused. If I knew the smaller ped had the same depth I would have bought it, things also fall out into the back of the ped which is a pain because it’s so deep. They should tell you the depth. Customer services did not seem to care much ignoring most of my comments, I explained they should really note this on the listing for future which they ignored. I was looking to exchange the ped for the smaller one, but they didn’t even entertain the idea. They suggested I would need to pay for the return and would get a price but have not even got back to me. They basically gave me the cold shoulder. They also make you use their courier and I assume the fee is probably high. To be honest I get the feeling they put every barrier possible to prevent you exchanging/returning items. I expected more I could not recommend this company, for the money you would expect a better product and you certainly expect better customer services.”

Helpful Report

Posted 3 years ago

“Desk went together easy enough. However, when we moved the desk on our shiny showroom floor, the whole thing collapsed in a heap. The build quality is simply shocking ! The design is awful. The small plastic dowels only locate into the cheap chipboard by around 10 mm. Complete rubbish.”

Helpful Report

Posted 3 years ago

“One off the worst furniture shops i ordered a desk 3 months ago still no information when it will be he apparently it was out off stock and didn't say anything about it 1/10!”

Helpful Report

Posted 3 years ago

Hi Matthew, We are very sorry to hear you have had issue with an order placed with us. Unfortunately, we have no record of any order placed using the email address you have submitted this review with. As we manufacture all of our products to order, we very rarely have any stock issues, except when component parts are running late, but this is very rare. We have certainly never had items out of stock for longer than a week or so. If you would like to get in touch with us at help@bluespotfurniture.co.uk, we can certainly look into this for you. Thank you

Posted 3 years ago

“I was really disappointed that in September I ordered a desk and now 2 months later it has been discontinued. This means I am stuck now with trying to match the desk as i need a second one in the office. There was no mention to me at the time and the desk was not on offer for me to get an inkling. The company cannot do anything and are trying to lead me to similar items. There has been no offer of goodwill discount. I feel a bit cheated as a returning customer sobi wouldnt recommend shopping here.”

Helpful Report

Posted 3 years ago

“As I still haven’t received my product was meant to be here 2 days ago”

Helpful Report

Posted 3 years ago

Hi Ben, we're sorry to hear that you haven't received your order yet. The system shows that it has been dispatched from our warehouse and is with one of our couriers. If you haven't received tracking details via email from our courier, please get in touch with our customer service team on 0800 804 4760 and they will look into it for you.

Posted 3 years ago

“Avoid this company.”

Helpful Report

Posted 3 years ago

Hi, we're very sorry you feel this way. We're not able to see any contact you've had with our customer service team and there are no notes on your account that we can see. If you have an issue with your furniture or the service you received, we're eager to see if there is something we can do to help you with your order. Please get in touch either on 0800 804 4760 or by emailing help@bluespotfurniture.co.uk. Our team are available until 3.30pm today or 9am to 5pm Monday to Thursday.

Posted 3 years ago

“After not receiving my order during the shipping period chosen and hearing nothing from them, I called to enquire about the order, and they promised they would compensate for the delay - they didn't and I should have cancelled then. After receving the order I found the furniture to be extremely heavy, kerbside delivered and had no assembly instructions whatsoever, so I returned it. Collection was an even worse experience, with drivers refusing collection or being annoyed about picking the massive thing up. On top of everything my refund was incomplete as I got a whopping £55 return charge I never agreed to. Beware”

Helpful Report

Posted 3 years ago

Hi Julio, we're very sorry that you are not happy with the service that you received. We apologise for the issues you had with our transport company, we have fed this back to our courier. We also apologise for the problems you had with the collection of your furniture, again, this feedback has been provided to our courier as there was no reason that they were unable to collect it when arranged. Unfortunately, we do not offer compensation for delayed deliveries that are sent using our free delivery service. Our furniture is all made to a very high standard out of quality materials that are designed to withstand commercial use, which accounts for the weight of your delivery. We do also in our terms and conditions and on our delivery information page that deliveries are kerbside due to the size of the furniture. In terms of assembly instructions, as the cabinet you had ordered is sent fully assembled, instructions are not required, which is why they were not provided. When it comes to the charge for returning your furniture, this was arranged with you by our customer service team, as we require customer agreement to this charge before arranging a collection. It is also stated that returns will be subject to a return charge in our terms and conditions. Again, we are sorry that you were not happy with the service you received and that your delivery was not as smooth as we would expect.

Posted 3 years ago

Bluespot Furniture is rated 4.4 based on 937 reviews