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B&M Stores Reviews

2.8 Rating 299 Reviews

43 %

of reviewers recommend B&M Stores

Company Reviews

2.8

Based on 299 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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B&M Stores 1 star review on 12th February 2023

Daniel Ulise Draghici

B&M Stores 1 star review on 10th December 2022

B&M Stores 1 star review on 10th December 2022

B&M Stores 1 star review on 10th December 2022

B&M Stores 1 star review on 10th December 2022

B&M Stores 1 star review on 30th November 2022

B&M Stores 1 star review on 22nd November 2022

9

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a solar garden lamp last summer but didn’t have our receipt. Wouldn’t work this year so emailed B&M. Received a reference number by return with a phone number. Called it, spoke to Liz in Customer Services. She listened and explained that we seemed to have done all we could to try and make the lamp work. Because we didn’t have our receipt she offered to phone the store where we bought it but said it was the manager’s decision whether or not to replace it. I waited a few minutes, the manager was happy to replace it. We returned the lamp within an hour and all is well. In total, we had a resolution within less than 3 hours. If that isn’t good customer service then I don’t know what is. Thank you Liz and Drakehouse Sheffield store.”

Posted 5 years ago

“Friendly staff, good products”

Posted 5 years ago

“Made us really happy with the way the staff who were very helpful and friendly so polite it was a pleasure to shop there”

Posted 6 years ago

“Purchased a lovely, cosy throw - grey and white, very soft and warm and very good value for money. Just the job in January !!”

Posted 6 years ago

“I called up at the B&M store in Somercotes, Derbyshire this afternoon. not only did the guy in the gardening section advise me on what I needed, but he also put 10 very heavy bags of sand into our trolleys, followed us through checkout and put them into our car. Absolutely brilliant! (The guy had an earring in his left ear and wore glasses)”

Posted 6 years ago

“They were so helpful. I bought some cat food and as I keft the shop the box split open. Straightaway you you g man came and picked everything up. While another got me a fresh box... brilliant.”

Posted 6 years ago

“lots and lots of lovely things at sale price love going to the store”

Posted 6 years ago

“Aftershave had increased in price this year. My son's favourite. After searching found the right price for my budget. Thank you B&M”

Posted 6 years ago

“Excellent value for money always something for the entire family or something beautiful for your home at reasonable prices”

Posted 6 years ago

“HELPFULL STAFF BARGAINS AND PLENTY TO CHOOSE FROM”

Posted 6 years ago

“So many items of great value. Every time I go there I'm like a kid in a sweet shop”

Posted 6 years ago

“The staff were extremely helpful in helping me find what I was looking for.Even at the checkout,they were cheerful and chatty.Makes the shopping trip more pleasant after a hard day at work”

Posted 6 years ago

“Got exactly what a needed quickly”

Posted 6 years ago

“Always great service, great products at great prices”

Posted 6 years ago

“Really good store so reasonable I bought some wedding stuff and was really pleased”

Posted 6 years ago

“Staff are lovely they are very helpful & friendly”

Posted 6 years ago

“very good staff”

Posted 6 years ago

“Handy close and easy to shop”

Posted 6 years ago

“I had to return two items as they were faulty. Staff asked no questions and allowed my kids to pick out other products with zero fuss. Really good customer service”

Posted 6 years ago

“Fab customer service and great prices”

Posted 6 years ago

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B&M Stores is rated 2.8 based on 299 reviews