Body Heal Reviews

Name: Body Heal
Address: PO Box 294, West Pennant Hills NSW 2125 Australia, West Pennant Hills
Rating: 4.80

4.8 Rating 2,264 Reviews

96 %

of reviewers recommend Body Heal

4.8

Based on 2,264 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Body Heal :

BodyHeal.com.au is your store for physiotherapy, sports injury and rehabilitative products. Whether your suffering from niggling pain or recovering from surgery we have products that can aid you.

Visit Website

Phone:

02 8006 0661

Email:

support@bodyheal.com.au

Location:

PO Box 294, West Pennant Hills NSW 2125 Australia
West Pennant Hills
2125

Body Heal 5 star review on 26th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The website is easy to navigate and delivery was prompt.”

Helpful Report

Posted 3 years ago

Hi Julie! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Thank you

Posted 3 years ago

“Bodyheal products are good value for money. Additionally, they have a truly no fuss return process if what you buy turns out to be unsuitable.”

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Posted 3 years ago

Hi Rob! Thank you for the positive feedback. We're glad that we've hit the mark for you and is satisfied on our process. Looking forward to your next purchase. Thanks!

Posted 3 years ago

“Poor service all over. Paid for express postage on Monday, by Friday still not posted, false tracking number supplied. Worst customer service response ever another week later. “We will refund only when item is returned to us” even though I never received said item??? Then a second person jumped on the conversation and tried to tell me there was a communication mix up? Finally refunded the money and I ordered of Rebelsport.com.Au and had next day. Too bad we were looking at buying from this bunch to stock our business, not now. Extremely disappointed.”

Helpful Report

Posted 3 years ago

Hello Brian Thank you for your feedback. We're sorry that you are not satisfied with our service. As per our previous emails due to COVID-19 restrictions that express post takes 6 business days or more. Please note that you purchased after our cutoff of 7:30 AM on Monday(October 25), which means your order was shipped out the next business day on Tuesday (October 26). We have a COVID-19 Shipping Delay banner across every page at the top and our shipping page also had this information. We try to be as up-front as possible about the delays Australia Post were having. We're not sure by what you mean by False Tracking number as the tracking number we provided is correct and was showing the shipment status of your parcel on the Australia Post page. The first update on the day we dispatched was "Received and ready for processing" followed by "delayed" a few days later. Not delayed by us, but delayed by AusPost. Here is your tracking number: 33F8Q536345601000960805 | https://auspost.com.au/mypost/track/#/details/33F8Q536345601000960805 Once we saw that it had been past 6 business days we processed a refund for your express post charge on the 4th of November. After we issued a refund for express post, you requested a full refund. We understand your frustration and the reason why we informed you that we can not issue a refund just yet is that your parcel can still be delivered to you even after we requested a return to sender. Having dealt with AusPost through the worse of restrictions we knew everything was delayed with them. Our plan was to issue a full refund once we saw that it was back in VIC. However, because we try to provide the best customer service possible, our manager took over and issued a full refund and responded to your email. We're sorry for the inconvenience this has caused you. As per our last email, we are improving our systems to track all parcels internally. Including delays, in transit, etc. This will help in reducing situations such as this. We appreciate the feedback. Feel free to let us know if you have any questions or concerns. Thanks BodyHeal

Posted 3 years ago

“Service was very helpful & cooperative.”

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Posted 3 years ago

Hi Steven! Thank you for the positive feedback. We're glad that we've hit the mark for you. We aim to keep our customers happy and satisfied.Thank you for your purchase!

Posted 3 years ago

“The sox I ordered arrived fast and the product was what I expected.”

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Posted 3 years ago

Hi Martin! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you for your purchase!

Posted 3 years ago

“Kept me informed and fast delivery.”

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Posted 3 years ago

Hi Greg! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Thanks again!

Posted 3 years ago

“Great website, fast processing of orders.”

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Posted 3 years ago

Hi Lisa! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you for your purchase!

Posted 3 years ago

“Service was great; however it was not the product I anticipated. Do you have another version of the knee brace that does not open at the back & has less 'protection' either side if the knee? That is the version I borrowed from a colleague & was expecting. Thanks Marion”

Helpful Report

Posted 3 years ago

Hi Marion! Thank you for the feedback. We're glad that we've hit the mark for you. Sorry to hear the product did not match your expectations. As you can see this product has a vast majority of positive feedback and provide the support that most of our customers need. However, like any garment/support, there are exceptions such as yourself. Everyone is made differently so it's difficult to have one product that is 100% accurate for everyone. Our returns policy allows our customers to try on the product for fit, comfort, and effectiveness. We have a 30-day return policy. Returns have to be received in an as-new condition with its original packaging and will be inspected upon return. Please note products that are worn (more than to judge suitability or fit) will not meet our return policy. For exchanges to a different size/color/product, we will pay for shipping both ways. Also here are some of the products we would like to recommend that don't open at the back and also don't have hinges on both sides. https://www.bodyheal.com.au/collections/knee-support-braces/products/421-mcdavid-patellar-knee-support-stays https://www.bodyheal.com.au/collections/knee-support-braces/products/425-mcdavid-knee-support-stays-cross-straps If you'd like to return your order, please visit our returns center. https://www.bodyheal.com.au/tools/returns Thanks BodyHeal

Posted 3 years ago

“What I received is NOT WHAT I WAS LOOKING AT or what I ordered, the sling that I end up receiving is ok, it does the job but the strap around the neck needs a lot of redeveloping to improve the comfit of wearing the sling. The one I was looking at and ordered was the one that had velcro to attach the neck strap to the front of the sling just behind the wrist. Delivery was very fast it only took a couple of days.”

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Posted 3 years ago

“Easy to manage webpage, good communication and speedy delivery”

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Posted 3 years ago

Hi! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you for your purchase!

Posted 3 years ago

“Service is great”

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Posted 3 years ago

Hi Debbie! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you for your purchase!

Posted 3 years ago

“Quality product and delivered on time.”

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Posted 3 years ago

Hi! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Thanks again!

Posted 3 years ago

“Great service,. Great product but because of weak wrist found stockings too hard to pull up. Prompt refund was given and communication from company was very good. Karen”

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Posted 3 years ago

Hi Karen! Thank you for the positive feedback. We're glad that we've hit the mark for you and we're sorry that the product did not work out for you. We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Thanks!

Posted 3 years ago

“Easy ordering and fast delivery.”

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Posted 3 years ago

“Good. Simple”

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Posted 3 years ago

Hi Bob! Thank you for the positive feedback. We're glad that we've hit the mark for you. We aim to keep our customers happy and satisfied. Thank you for your purchase!

Posted 3 years ago

“Excellent service from beginning to delivery and a great product”

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Posted 3 years ago

Hi Margaret! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Thanks again!

Posted 3 years ago

“Fantastic service and fast delivery A+++++++”

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Posted 3 years ago

Hi Rachel! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Thanks again!

Posted 3 years ago

“Excellent service, notices were sent to ensure product reached the purchaser.”

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Posted 3 years ago

Hi Mary! Thank you for the positive feedback. We're glad that we've hit the mark for you. We aim to keep our customers happy and satisfied. Thank you for yourpurchase!

Posted 3 years ago

“A little bit slow getting the product to the customers & very slow organising A exchange or refund, the web site was not helpful trying to fine the right way to return”

Helpful Report

Posted 3 years ago

Hi Gaye, Thanks for leaving a review. I'm sorry you weren't totally satisfied with our service. I had a look at your tracking link and your product arrived within a week. It was also shipped the morning after your order was placed around 8pm local time, which is in line with our performance check. September and October were notoriously bad months for Australia Post. You can see our COVID shipping page which we have linked to from every single page on our website. This is so our customers are well aware of the situation before they place an order. https://www.bodyheal.com.au/pages/covid-19-corona-virus-update So given the circumstances, delivery within a week from the worst affected state to WA is quite good. Is it good for 2020 standards? No definitely not, but given what the situation was like in VIC we're fairly satisfied. Regarding returns, we have all the information here. https://www.bodyheal.com.au/pages/return-exchange You can see that we have a returns portal that effortlessly spits out a return label so it's easy for our customers. The link to our returns page can be found on our website, at the top and the bottom. Your delivery also has instructions for returns too. There can be confusion when a customer opts to return it themselves. As we have no way of tracking it. We received your return last week and sent an email with some suggestions, as it seems like you would like an exchange. So we're awaiting your response. If no response is received in a day or two we will automatically refund your order. Thanks, BodyHeal

Posted 3 years ago

“Super efficient, great communication and follow up. Highly recommended 👍”

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Posted 3 years ago

Hi Karen! Thank you for the positive feedback. We're glad that we've hit the mark for you. We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 3 years ago

Body Heal is rated 4.8 based on 2,264 reviews