Bonmarché Reviews

Name: Bonmarché
Rating: 3.34

3.3 Rating 191 Reviews

58 %

of reviewers recommend Bonmarché

Company Reviews

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Metrics

3.3

Based on 191 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone
Avg Email Response Time	-1 hours
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick delivery . Easy to use website .”

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Posted 6 years ago

“Nice contemporary clothes at competative prices. My order was processed speedily & Iwas able to save on delivery by collecting in-store. A positve experience.”

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Posted 6 years ago

“Very polite and helpful staff - they didn't have the size so they ordered it in for me”

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Posted 6 years ago

“Saw items online - phoned nearest store to see if they had it - store could not have been more helpful - then ordered inline”

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Posted 6 years ago

“The delivery was quick and the clothes were perfect.”

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Posted 6 years ago

“The delivery was quick and the clothes were perfect.”

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Posted 6 years ago

“Discount schemes and able to order online with delivery to shop gives greater choice of products”

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Posted 6 years ago

“Great designs at reasonable prices”

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Posted 6 years ago

“Good quality clothes and very reasonable prices”

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Posted 6 years ago

“fast delivery”

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Posted 6 years ago

“Very prompt delivery and their returns policy is easy to use.”

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Posted 6 years ago

“A great range of clothes and accessories for over 40's women. Ordered online and delivery was free and arrived in a few days. I like that I can return unsuitable items by post or to the store for a refund. It's easy to shop from my sofa and find clothes that are a good fit and quality.”

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Posted 6 years ago

“Sales assistants very helpful as I had my elderly (83) mother with me. They treated her with loads of respect almost like royalty.”

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Posted 6 years ago

“Excellent customer service from Karen in Bonmarche' in Harlow.”

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Posted 7 years ago

“Very efficient and quick delivery and you can return goods to shops”

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Posted 7 years ago

“Staff were very friendly & helpful bought a long dress & Ivory short jacket both superb fit & good quality, well pleased.”

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Posted 7 years ago

“i am a regular customer of bonmarche spalding store i visit most weeks for a look and offers. However i find the quality and style have gone down since David Emanuel is no longer one of the designers. The smart casual look aimed at the 50 plus market who are a good portion of customers at this store. I am finding it much more difficult to buy as much clothing and am having to find other suppliers of size style and quality. I realise i might be the difficult one but on past few occasions i have asked other customers who agree they dont find as many outfits they like and also looking for other suppliers. i do hope it will improve in near future as it an important part of life. i like to look nice but cannot afford to pay to much.”

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Posted 7 years ago

“Excellent service,skirts are lovely,would recommend.”

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Posted 2 years ago

“Great deals to be had, slightly long wait to have my order delivered yo store then had to call to see if it had been delivered. Overall very pleased with purchase, just lack a little customer service.”

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Posted 5 years ago

“It is very easy to order what I wanted online. They offered free click and collect service to my local store. I received a call from the store once my stuff had arrived. The staff was nice and helpful when I went in to pick my order up. Unfortunately I needed to return the stuff I ordered. I returned it at the same store. They gave me my refund without any quibbles. Very easy to use service.”

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Posted 5 years ago

Bonmarché is rated 3.3 based on 191 reviews