Bonmarché Reviews

2.9 Rating 251 Reviews

48 %

of reviewers recommend Bonmarché

Company Reviews

Questions

Metrics

2.9

Based on 251 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Customer Service

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How long does Bonmarché take to deliver?

Helpful Report

(6 days ago)

Bonmarché normally delivers within 5 Days.

Helpful Report

(6 days ago)

12.50%

Industry Average

“ I paid for delivery 3 to 5 days to store for online order. Didn't arrive in time and I have now paid delivery and return postage. Emailed customer services but no response yet. I purchased the item on 10th October. Paid with PayPal. Nobody interested once they have your money. ”

- Margaret W

“ Ordered sandals online, paid delivery charge to deliver them to a store. Travelled 11 miles to pick them up. Sandals were too big, asked for a refund when I was at the store, was told sandals needed to be returned online. Absolute rubbish service. Returned them online and had to pay the postage. Will never ever buy or recommend this company again ”

- Anonymous

“ Wish I had read the reviews before ordering! Ordered 5 pairs of trousers on Friday 20/5 and paid for next day delivery £4. ”

- Carol Teasdale

Bonmarché Reviews

Delivery - Slow