Bonmarché Reviews

2.9 Rating 255 Reviews

48 %

of reviewers recommend Bonmarché

Company Reviews

Questions

Metrics

2.9

Based on 255 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Customer Service

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How quickly does Bonmarché resolve customer queries?

Helpful Report

(1 hour ago)

Greater than 65% of reviewers feedback is Bonmarché takes over a week to resolve customer queries.

Helpful Report

(1 hour ago)

50.00%

Industry Average

“ Wish I had read these reviews before ordering trousers which have never arrived. No reply from telephoning customer service and no reply to e.mails either. Never used to be this bad, won't order from them again. ”

- Anonymous

“ I’ve been waiting for a refund for over two months! I didn’t even order anything, there was a system error and they took money from my PayPal account. Terrible customer service, nothing is ever concluded. They’ve stolen from me really and they couldn’t give a damn. Steer clear of this disgusting company! ”

- Anonymous

“ Ordered and paid for an order which has not arrived. Terrible customer service. There is no response to either emails or telephone calls. I suspect they have taken my money and are unable to fulfill the order. Worst customer service ever. ”

- Anonymous

Bonmarché Reviews

Customer Service - Average