Bonmarché Reviews

2.9 Rating 259 Reviews

47 %

of reviewers recommend Bonmarché

Company Reviews

Questions

Metrics

2.9

Based on 259 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Returns

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Customer Service

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How quickly does Bonmarché resolve customer queries?

Helpful Report

(1 month ago)

Greater than 65% of reviewers feedback is Bonmarché takes over a week to resolve customer queries.

Helpful Report

(1 month ago)

50.00%

Industry Average

“ Appalling customer service. I paid Evri to return but the courier refuses it because o return label. Cannot reach Bonmarche by telephone or email. Disgusted ”

- Gill Warrender

“ Wish I had read these reviews before ordering trousers which have never arrived. No reply from telephoning customer service and no reply to e.mails either. Never used to be this bad, won't order from them again. ”

- Anonymous

“ I’ve been waiting for a refund for over two months! I didn’t even order anything, there was a system error and they took money from my PayPal account. Terrible customer service, nothing is ever concluded. They’ve stolen from me really and they couldn’t give a damn. Steer clear of this disgusting company! ”

- Anonymous

Bonmarché Reviews

Customer Service - Average