Bonmarché Reviews

3.0 Rating 240 Reviews

50 %

of reviewers recommend Bonmarché

Company Reviews

Questions

Metrics

3.0

Based on 240 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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How is Bonmarché returns process?

Helpful Report

(2 weeks ago)

Greater than 85% of reviewers feedback is Bonmarché returns process could be better.

Helpful Report

(2 weeks ago)

0.00%

Industry Average

“ Returns policy shocking - happy to take your money but just because a flimsy piece of plastic broke from the tag so the label is not attached they won’t accept the return and this is sneakily advertised on a small sign by the til knowing full well no one reads it. Conning poor PE shooters out of money. ”

- ""

“ Sizes are inconsistent and are either huge or tiny ! Returns have to be paid for unlike most companies, and I'm still waiting to be recieve a refund from several weeks ago . ”

- ""

“ Again I have been caught out by paying through PayPal and then found out returns can't be taken back to the store. This is ridiculous as other retailers allow this. Why are we not warned about this when paying for online goods. Not good customer service Bonmarche. ”

- Brenda

Bonmarché Reviews

Returns - Difficult