Bonmarché Reviews

2.9 Rating 251 Reviews

48 %

of reviewers recommend Bonmarché

Company Reviews

Questions

Metrics

2.9

Based on 251 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Bonmarché deliver? How long does Bonmarché take to deliver? Does Bonmarché deliver on time? How is accuracy and good condition of items delivered by Bonmarché?

Returns

How is Bonmarché returns process?

Customer Service

How can I contact Bonmarché? How quickly does Bonmarché resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Bonmarché.

Visit Website

How is Bonmarché returns process?

Helpful Report

(5 days ago)

Greater than 85% of reviewers feedback is Bonmarché returns process could be better.

Helpful Report

(5 days ago)

0.00%

Industry Average

“ Two items of womens clothing for someone from Manchester were delivered to my address in Newcastle. I contacted Bon Marche who asked me to take it to a local store. There are no Bon Marche shops in Newcastle. I am disabled, in a wheelchair. It's their mistake so they should pay for a returns label or send a courier to collect. Useless company! ”

- Anonymous

“ Worse company ever for returns 😡. Do yourself a favour folks and stay away from bon marche ”

- Josie

“ Returns policy shocking - happy to take your money but just because a flimsy piece of plastic broke from the tag so the label is not attached they won’t accept the return and this is sneakily advertised on a small sign by the til knowing full well no one reads it. Conning poor PE shooters out of money. ”

- ""

Bonmarché Reviews

Returns - Difficult