“Ordered 3 items, which were delivered in a timely matter. I tried everything on and none of it fit, so I put everything back in the original packaging with original receipt, put the return label on and went to the post office. First of all, their return label is just their address. You have to pay for the return. Fine. I mailed everything back, WITH a tracking number. Nearly a month later, there is no refund. I have emailed them twice. The first time, the customer service person emailed me back saying the items haven't been received. I provided her with the tracking number that gives the day and time of arrival, and never heard back. A couple days later, I received a standard form email thanking me for my interest in returning an item. I responded, again with the tracking number and my order number. I stated that the items were in fact received, and I want a return ASAP. Once again, no reply. Definitely do not recommend buying from here.”
“I ordered my item late Saturday night knowing full well that I wouldn't receive my item until Monday. However, I still have not received it and it's 20:27 pm on Monday night. I then messaged boohoo on Facebook and they said that there was an address query that they did not inform or ask me about, however they said I would have to allow 24 hours for my item which is useless as I need it early tomorrow. Will not recommended boohoo to anyone and will never buy from boohoo again. Disgusting”
“Hermes apparently delivered my parcel even though i never received it. Contacted Hermes and they did not get a signature - no surprise there. Boohoo only contactable through email and they take 2 days to respond. I needed these items for my holiday and now have no chance of getting them. Will never order through Boohoo again.”
“Tried to return two items costing £15. The time I spent writing emails just to get a returns label wasn't worth it and I have now given up and thrown them. I have banned my three teenage daughters from buying things from Boohoo so my money is now going to Asos (which incidentally doesn't have a problem accepting returns costing three times more than this Boohoo order). Thank God I wasn't trying to return a significant amount!”
“Don't buy clothes from this website!!! Awful quality and disgusting after care...
Had to wait 2 months for a refund on a pair of boots which I returned due to being faulty & glue marks all over them... Sent endless emails (some went Un-replied) really shocked as expected it to be on the same bar as missguided but it's HORRENDOUS! Won't buy from them again.”
“Delivery driver didn't even bother coming up the drive and left it on the wall- also all of the clothes looked so nice on the website but when they arrived they felt cheap and looked even worse! Overpriced for poor quality, might as well have gone to primark”
“I recently placed an order with boohoo, to find that they put the wrong postcode on the parcel also paid for next day delivery and it came the day after the day I wanted it to. I will not be purchasing anything off here again.”
“My returned item got sent back to me?! Been waiting for almost a month for my refund and still got nothing, absolutely disgraceful and won't be shopping here again, including all my friends and family because I don't want the same to happen to them. Don't buy from here...”
“I ordered on Friday for Next Day Delivery before 10pm and after waiting in all day, my delivery didn't come. After being in contact with the company, I was assured it would be delivered today (Monday). It is now 9pm on Monday evening, I have waited all day for this delivery and still no sign. Another day wasted and still no delivery, I am furious! Having used Boohoo many times in the past, I was hopeful for good service as previously experienced and I have been let down. I will not be purchasing from Boohoo in the future and hope to get a refund for my delivery charge at minimum!”
“I desperately needed a ruffle collar shirt for my event. I looked online and came across boohoos site found the perfect shirt and the delivery was fab! even though I read mix reviews I ordered Sunday afternoon paid only 1 pound for next day deliver and here I am happy as it arrived today Monday 12:30, it's a perfect fit and the material is fab. Would order again !!”
“I think the fact you have to print your own return label is ridiculous! I don't have a printer to do that! I always order from you but won't be again”
“It arrived within 2 days and I was amazed! They worked through Saturday and Sunday! I was a bit sceptical with seeing other reviews but the product is amazing! I would recommend this site to everyone”
“I have ordered a couple of items from boohoo now. The recent order I liked from a picture on the website. The dress didn't fit but the belt I got was massive but the models was petite and fitted her waist. Mine doesn't fit my hip. Fast delivery and good returns.”
“First time I have used Boohoo. The sizing was inconsistent and the quality was poor. I was unable to print a Returns label as their system said my order number or email was wrong. They were both correct so I emailed Boohoo (no customer service number available as the "do not welcome callers".) They replied but I don't think they read my email because they said I should enter the order number that is on the Delivery note and my email... D'oh and If I am unable to print it then I would have to pay the return costs. Bit of cheek as the problem is with them. I've emailed them again so will be interested to see what happens. I've had to email them 3 times so far over this. Bit useless really. Won't be using them again”
“I ordered 4 items. They looked lovely on the website and I was so excited for them to arrive, when they arrived they were completely different from the picture!! They were horrible and felt cheap.”
“Boohoo emailed me with a 15% discount code to use before midnight that night. After spending a considerable amount of time trawling through not the best site to use I got to checkout stage about 11.05pm to be told the code had expired! Funny I thought 11pm was before midnight. I contacted boohoo customer service to be told they didn't know why it didn't work but never mind I could try next time they have a discount code! What a complete waste of time. They also suggested that I'd tried to enter 2 codes, I hadn't and that I had sale items in my basket, I didn't. Appalling customer service to not even try to offer an explanation or a courtesy replacement code and to try and suggest it was my fault. Dishonest, deceitful and false advertising. Guess they thought customers were stupid enough to be lured in with a false offer and just put up with it.”
