“Really frustrating. I just read recent reviews about the same issue I'm going through. My return has been received on the 15th and I've been contacting them since then, as they only acknowledged the return after 9 days when they sent the generic email "we got it"... yeah right? 9 days ago. I told them I will dispute it through PayPal and they immediately replied that I will absolutely get my refund and not to dispute it through PayPal as it will slow down the process. Still no refund and no reply to my persistent emails. I will make an official complaint through European Commission's Online Dispute Resolution. It is ridiculous and frustrating. I ordered clothes from Cider and returned them and I was refunded 2 hours after I dropped them to the post office. For Boohoo it takes 21 days as per their policy to fool people into giving up. Please do not buy if you care about your budget. I should've read the reviews before 😔
“The quality of the items has really gone downhill and the customer service is shocking same as everyone else I’m still wishing for a refund after weeks of waiting. The company seems to be really dodgy.”
“The quality of the items has really gone downhill and the customer service is shocking same as everyone else I’m still wishing for a refund after weeks of waiting. The company seems to be really dodgy.”
“I have returned 2 parcels and cannot get a response from boohoo customer services. It is ridiculous there is no telephone number to speak to someone!
Inpost say they have returned it but boohoo have sent no email to confirm this, my returns are showing as still in carrier's network which is absolute rubbish!!
The value of my returns are over £100 and this is just simply appalling customer service.
I cannot speak to anyone.
I have never experienced such shocking service and hope they are closed down!!”
“I returned my items 4 weeks ago still no refund if I had known they were like this for returning my items I wouldn't have bought from them, I wish I looked on here first before ordering”
“Absolutely disgusting no refund still after 4wks was told 2wks ago it would be back in my bank with in 4days. Constantly told it’s getting processed and to be patient!! They have no communication with customers when you do speak to some one all they say is it’s being processed then they ignore you again will never order from them again after all of these years”
“Absolutely disgusting no refund still after 4wks was told 2wks ago it would be back in my bank with in 4days. Constantly told it’s getting processed and to be patient!! They have no communication with customers when you do speak to some one all they say is it’s being processed then they ignore you again will never order from them again after all of these years”
“Returned my order to boohoo promptly. I was emailed after three weeks to say they had received the return and that my refund will show up in my account in four days. It has been two weeks. This company is a SCAM.”
“Returned item over 3 weeks ago and refund still not received. Contact them and all they say is "your refund is being processed". Terrible company to deal with.”
“I have shopped online with boohoo for years but recently they have been an absolute disgrace. Over the last year boohoo have gone down hill. The quality and sizing of the clothes are shocking. I returned my order 1 month ago and still haven’t received my refund. I have been chasing them since the date I was due to get my refund and they keep telling me I should get it by the end of the day as it was processed well over 5 days ago. Then they tell me I have to wait another 5 days. I will never shop with boohoo again.”
“Ordered item on 31 January with delivery (as stated on website 4 working days). Item despatched on 2 February so should have received my item on 7 February. Contacted yourselves via WhatsApp and told it was still on its way! I had to wait until 14 February before you would offer a refund. Contacted you again and told I had to wait until 16 February! This is extremely unreasonable. I entered into a contract with you on 31 January on the basis that your delivery is ‘within 4 working days.’ I required the item for a specific date. That date has now passed. Your ‘customer service’ is abhorrent. Due to your breach of contract and complete lack of customer service skills, as you have formally been advised, I have issued proceedings at my local county court to recover my monies from you, plus costs and now compensation. Had you have applied some common sense you would have avoided all of this. However, you can now explain to the court your poor customer service and breach of contract 😉”
“My package was delivered with an item missing there were two loose shoes in there and an empty bag. Boohoo claimed they have checked cctv and they saw the packer place two items in there they did two separate shoes!!! But not the top.?I won’t ever order from this company again absolute disgrace.”
“I ordered from boohoo.com 12/26/24 today is 01/17/2025 I still have not received my order. There stuff looks really cute online, but if you need it for something, I suggest you not order from them, this madness.”
“Wouldn't even give 1 star. Boohoo are now in the process of thinking that refunding only part of returned items is acceptable. Customer service is non existent it's just BOTs. I sent back a large cream puffer coat and Tracksuit in the same parcel and have only received refund for the Tracksuit. They claim only one item was sent back. To actually get to the Tracksuit they would have actually needed to uncurl the coat as it was wrapped inside. They say they will check cctv so I've asked for a copy of it but doubt they will. The cctv in the shop I used will show the size and weight of the parcel. But why should I be spending my time and effort to chase a refund. I'll be logging a complaint and charge back if I don't get my refund. No wonder this company is going under...a bunch of scammers and thieves. I'll never use them again...you only have to look online to see this is happening time and time again and it's not acceptable. I'll be reporting them to trading standards and I hope everyone who has had similar experiences does the same. Just disgusting.”
“They charge you a fortune to deliver and then when you think returns are free they deduct the cost from your refund payment. In total costing you an extra £7 of non refundable money on the item you bought and refunded. Won't buy from them again. Daylight robbery”
“Ordered 8 items, a bag came with one item in thhat was ripped, invpice saud 2 items. The other 6 all cancelled. Emailed them a few times to say a dress had not arrived, completely ignored and no refund. Their returns process is designed for you to give up, its so hard. Last time i buy from them”
