“Boohoo trading as Debenhams. This is most definitely not the…
This is most definitely not the Debenhams that has been a British institution over many years it's now run by a scandalous and apalling group of people who behave disgracefully towards customers.
Have made 3 orders in the last month and each time has become progressively apalling. The first order arrived damaged and after arguing vehemently I was given a refund
The second order was made by next day delivery and it didn't turn up until 3 days later again no real apology apart from being offered a free delivery code, just blamed the delivery company and took no responsibility
This most recent order made on Friday again by next day delivery still hasn't arrived, contacted them on the Saturday and advised them it hadn't arrived they gave me this pathetic story full of lies and fabrication that it wasn't if you ordered before 11pm as advertised all over their website to get it next day but actually 9pm and they actually think customers will accept their lies
Told them I was not accepting that and after initially refusing to escalate to a manager eventually did, the manager messaged me telling me what they said was correct and they were not liable for anything until 8pm yesterday (Sunday) and would deal with it if not delivered by then
As expected still no delivered package yesterday so now it's 2 days late, contact them to advise and get no reply
Wake up this morning (Monday) to get an email from Debenhams via Hermes saying my delivery had been returned and thanking me for returning the package when I hadn't even received it
Debenhams have no official complaints procedure which I find amazing and hard to believe and are not regulated by any body or appropriate ombudsman
This means they can do and treat customers however they want and you have absolutely zero comeback when they treat you like this
They are a disgrace of a company”
“Ordered 6 Boohoo garments via Debenhams. Arrived quickly. Quality horrendous.....cheap, thin, un-threaded material. Have looked at the returns reviews and not even going to bother returning.......a lesson learnt and will not be ordering again! Disappointed.”
“Sizing is way too small. I’m a size 8. Fitness fanatic so ‘no’I’m not kidding myself!!!!
The size 12 dresses ( ordered up because of the sizing issues) were really snug around the hip and stomach but, the top of the dress has plenty of room!
Material is awful.So thin it shows the outline of your knickers.
I used to buy from boohoo a lot some years ago.
I gave up because of the sizing.
However,I saw a couple of dresses I thought were pretty so tried again.
Nothings changed!
Sizing is so off and the quality is dreadful!
Boohoo you need to up your game!”
“Awful, Next day delivery arrived after 6 days! Qaulity of dresses were worse than a market stall.
Will NEVER shop with them. No customer service number all on line- no one responds. Returning all items , If I dont get money back Trading Standards next.”
“Actually -5* not 1*. Clothing is poor quality, can also be poor in sizing. I returned all but have only been refunded for half of what I should have been so have put in a claim with Paypal. I have proof from them they have received all back, as they emailed me confirming they have. Customer service was poor, I had contacted them a few times. AVOID!!”
“Size 12 (uk) in dress and tops were too small for my size 4 daughter! This didn’t used to be the case with boohoo I won’t be shopping with them again! Not reliable sizing or delivery”
“While on the app today I tied to place an order however it wasn't accepting any of my card so I used my computer to order on the Web page. As a student I try to save money and used a promotion code however as my previous attempts had not been successful it said my promotion had already been used so I waited and after waiting half an hour my basket had disappeared. I repacked my basket and entered the promotion code which was this time accepted I ordered and received and email to say I it was accepted however I now had 2 orders on my account. When contacting Boohoo they said they couldn't cancel my order and I would just have to return what I wouldn't want however I have now had to pay £10 for delivery for 2 orders I dont want and they cannot offer me any compensation for the delivery fees or double order as reson 1) the promotion shouldn't have been accepted in the first place and reason 2) it was my choice to order it twice. Very disappointed”
“I never received my merchandise and they do not respond as to refunding money or shipping items again. very poor customer service. I'm so disappointed!!!!!!”
“Shorts dyed my legs and clothing!!
I’ve ordered a pair of black lace cycling shorts from the winter sale. After the first wear they have dyed my legs blue and ruined my t-shirt and white hoodie!! Got in touch with the CS team who baysically told me to go away! Will be taking this further! DO NOT BUY FROM THEM!!!!!!”
“I wore a boohoo dress out for my anniversary date and I just looked down and it was torn down the sides. It’s not a tight dress, there was no snag. One second it was fine, the next it was torn. That takes low quality to the subzeroes. I ordered through MallForAfrica.”
“Poor service, I ordered mocha blaZer but arrived green. Customer service is poor as well imagine us to me send back and they will refund. What about the delays that’s why you order asap so you can used the clothes ASAP but they won’t replace as soon as possible they will let you spend first on their mistake to send it back by ) post and they will check . What a customer service !
Expensive that quality is not enough for their price as wel.”
“Really it's zero stars! There's nothing good about Boohoo. Their customer service is atrocious. I emailed about an issue with return. They wanted me to pay for even though I signed up for premium delivery service which offers free returns, and I emailed over ten times to try an get a new label or some sort of help, and every response I got was different from the last one. At one point I was told if I waited for ten days the label would expire and I could get a new one. . . The next response, when that didn't work, just told me they could do nothing and use the label I had. They were very unhelpful and almost rude in the emails. To be honest, the products are not good value or quality. I will never be ordering from them again.”
“I placed an order for 3 items. I only received 2 and both of them were wrong. THEY REFUSE POINT BLANK TO SEND ME A RETURNS LABEL.
I have emailed the CEO NEIL CATTO and the owner CAROL KANE
The CEO answered me immediately and promised to sort out my problem. However this morning I am still getting the run around and they REFUSE to send a returns label unless I send them photographs of the items. How can you send a photograph of something that wasn't in the parcel.
They have ripped me off to the tune of £45 and apparently that's ABSOLUTELY FINE”
