“I placed 2 orders on Boohoo.com. Both came 5 business days later, which was within the anticipated time. The first order arrived and there was a hole in the seam of the dress and a slight run in the fabric of the jacket. I immediately sent a message to their customer service and they responded the same day and reordered the items for me and shipped them that same day. I did return the items the very next day via parcel mail. I am happy that they were very responsive and took action to correct the flawed items. My only hope is that they inspect the clothes before they are mailed to save everybody from going through this process but overall I am super happy with the second order. No issues with the 8 items I ordered. I love the reasonable prices.”
“Placed and order and paid extra for Saturday Delivery (knowing I was in all day and I was going away on Monday) - didn't arrive until Tuesday!
The courier service Hermes Group showed as delivery attempt for Sat and Sunday even though I was in both days... obviously the courier couldn't be bothered.
To top it off the parcel was damaged when I finally received it - so had to send it back.
Really poor customer service, offered no refund in failed delivery.”
“Delivery was VERY late and when it did turn up it was damaged and had been opened! I refused the delivery and would not sign for it so they took it back now BooHoo have only refunded me for part of the order! Try to call them on their head office number only to be told no one there will help me i have to email or message through Facebook!”
“I ordered 2x Dresses from Boohoo for a wedding to which I am a guest at. Due to a size altercation with my original dress choice, I had to order one last minute. I ordered them on Thursday and paid for next day delivery thinking it would turn up on the Friday. I work for the Military and live on a military base, to which when the courier tried to deliver he was refused entry for not having correct ID. When I placed the order through Boohoo, it asks you for your mobile telephone number in case they need to contact you about the delivery of your good. At no point was I contacted, and the courier company in question have delivered to me before at this address with no problem. Having tracked my order Friday evening I realised this problem so i called the telephone number provided for Boohoo online and the lady that answered the phone sounded so miserable, and didn't even let me finish explaining why I was calling before she placed me on hold without telling me and transferred me to someone else. To which I then had to explain my whole ordeal to again. She literally did not care and said there was nothing she could do, and basically it was tough. She refereed me to message Boohoo via Facebook. So I decided to send a message to Boohoo via Facebook, long story short extremely poor customer service, they couldn't care less and sent generic responses.
I asked them if the courier could re-deliver and let me know a time for delivery so I could let the guards at the gate know or come down myself to collect the package. Boohoo told me they can re-deliver but no guarantee that the courier will call. WHAT'S THE POINT IN ASKING FOR A CONTACT NUMBER IF THE COURIER WILL NOT CALL YOU? MISLEADING!!!
I was told on Friday it would be delivered on Saturday, I waited in all day Saturday, and still it never came, on Saturday night I emailed Boohoo again by Facebook and they told me they would re-deliver in 24-48 hours, so Monday came which was 48 hours later, still no package. So yet again I emailed, via Facebook and was told it will be delivered in 48 hours. At this point I asked for an email to send a complaint, as i mentioned i paid for next day delivery as i needed it for a wedding the coming Friday, I sent a lengthy email and received a generic I don't really care email, its not our fault the courier had no access to your address there's nothing we can do.
Decided to ask for a full refund including P&P I had asked in total throughout this process 3 times for a refund, and finally they agreed to do so. In order to get my refund the courier has to confirm he still has the package (don't know why that is required as it was clear I didn't receive it) and update the tracking to confirm he is returning it, an then on Boohoo's receipt they will issue a refund. 2 days after asking for my refund I check the tracking and it still says that the courier company have attempted to re-deliver AGAIN?
Long story short I've not received my dresses and I've not received my refund, what I have received is poor customer service, so if that's what your looking for ORDER FROM BOOHOO.”
“I have sent 2 items back to boohoo feb2016 still waiting for my refund im disgustd in them 45 quid+ I have not received my refund its bout time itv this morning new about how bad this company is running and scamming lots of ppl furious im still trying to get my refund but still no answer im taking it further to itv anyone else pleas ring this morning between and Friday 6am to 10am to complain bout this scamming company tracy Nottinghamshire”
“I returned an item which cost me another $16 and it's been over a month since they got the item but I still haven't got my refund yet! Unreliable and untrustworthy website! I'm still waiting for my refund which is $57 AUD!!!”
“I would have put no stars at all if that was a possible option. I have waited 6 weeks for a refund and sent numerous emails requesting it. I have confirmation that boohoo have received the returned items almost immediately after they were returned. Boohoo are thieves, and should not be used in any circumstances.”
“Easy app to use, fast shipping and got my items in less than 9 working days :) so happy with the quality of the clothes. Will definitely being buying more off boohoo :)”
“I've been a loyal customer of boohoo for years, but unfortunately in the last month or so I have noticed a lot of difference which I do not like.
Firstly removing reviews under items sold, secondly not providing a returns label and having to print our a label is very inconvenient and time consuming! Not everyone has a printer at home and if you haven't you will have to get yourself at an Internet shop to print one out!
Lastly, first time since I've ordered from boohoo and returned items back to find full refund was not given. I had to chase them up and show proof of returns for then to come back to me and state that they are refunding me for the missed refund, no apology nothing!!!!!!!
For these reasons I will not be purchasing anything from boohoo again!!!!!!
If you become the boohoo you once were maybe I'll reconsider, but for now it's a no way!!!!!!”
“Purchasing items and delivery was great but returning items is a nightmare. You should get a refund in max 21 days but nearly 30 days later I was emailing them, chasing my refund and had to wait another 5 days which was unacceptable”
“Boohoo makes me happy because there is always such a variety of clothes available in both the sale and the branded departments of the website. Every few hours, a new deal is available to cut down the delivery price, and I always opt for next day delivery (normally about £1.50) and my items always come on time, ready and waiting in my porch the next day. With some of the lower priced items, the quality of the garments can be tacky and fit not true to size, but for goodness sake you are paying £3.00 for a dress, so who cares? The rest of the clothes suit different shapes and styles of people and more than often come in lots of different colour to pick from. I love Boohoo and most of my clothes are off the site, rather than a store where the styles can be unoriginal. Love it!”
“I have used boohoo for over a year and have enjoyed some of their clothes, however their new EASY returns system is a joke! Got to print own returns label, go on the portal system, all of which is time consuming and unhelpful. Not be using them again!”
“I have always shopped on boohoo and have never had any issues. I recently purchased a red shirt, when it arrived it couldn't have being any further from the colour red. Burnt orange is what it should have been sold as. I emailed boohoo and returned the item. I might as well have received an automated response from there online team. Nearly 2 weeks after package was returned and still no refund. Do not shop here.”
“Great customer service! Replied within ten minutes and was very helpful when I needed to cancel my order due to a mistake (my own) with the colour of the dress I wanted. I will still buy the dress in black. Was concerned with the 20 extra dollars for express delivery (as I live in NZ), but will see how that turns out.”
“Ordered an item from Boohoo over a month ago, I returned the item as it wasn't suitable. Used there free returns label only to have the item sent back to me saying "no such address" I contacted Boohoo they offered to pay the postage, scanned the receipt to them and they decided not to refund me the full amount! Now been waiting well over a month for a refund on the item.”
“Vile company! Quality is disgusting sizes are shocking and paying for returns is an absolute joke!!
Trying to speak somebody is an actual full time job so unhelpful time wasters and very poor customer service. I strongly suggest you avoid these at all costs!!
They haven't refunded me of 30 pounds and also offers a partial refund of £5.00 when the item was £14.00 pounds!!”
