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Boohoo Reviews

2.2 Rating 1,746 Reviews
27 %
of reviewers recommend Boohoo
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Email:

customerservices@boohoo.com

Location:

49 51 Dale Street
Manchester
M1 2HF

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Boohoo 1 star review on 5th May 2025
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Boohoo 1 star review on 23rd October 2024
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Boohoo 1 star review on 23rd October 2024
Emma
Boohoo 1 star review on 23rd October 2024
Emma
Boohoo 1 star review on 23rd October 2024
Emma
Boohoo 1 star review on 18th July 2024
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Boohoo 1 star review on 14th December 2023
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Anonymous
Anonymous  // 01/01/2019
Anyone that is giving complaints about boohoo's delivery service or the clothes is absolutely ridiculous. Boohoo delivery is soo quick and fast. I'm so happy with my items. Love love love the boots, the skirt , the top and the jacket. Stop lying about boohoo being "bad". They are absolutely brilliant! And can't wait to order more from them. I'm so happyyyy :). The customer service is also outstanding, they try to help as much as possible on Twitter! Boohoo Thanks very very much for the fast delivery and the beautiful items I received :). Satisfied customer x
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Posted 9 years ago
I'm so pleased! Was in search of a jumper dress that was fairly tight fitting or bodycon. Although the colouring of the dress was slightly different to the picture I thought that was to be expected considering colours online often vary from reality anyway! Ordered the dress on a Saturday evening and it had arrived first thing Tuesday morning, despite being told I could be waiting til Friday. I was so impressed by the quick delivery! Especially seeing as I selected free delivery which was up to 7 days! Good price and fitted well around hips and bum, was the right length for me and size guide online was correct! Only downside is that it was a little loose around the back and elbows but hey, everyone is a different size and one dress can't accommodate everyone perfectly. Was very surprised by all the negative reviews. I GOT MY ORDER IN 3 DAYS GUYS, AND IT'S ONLY 2.5 WEEKS TIL CHRISTMAS! I'm sure they are doing the best they can during one of the busiest times of the year. Chill out and give them a break. Not everything can happen at the snap of your fingers so just enjoy life while you're waiting for your order to arrive. Would recommend and definitely keep in mind when looking to do more online shopping.
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Posted 9 years ago
just received a top and leather pants i ordered fri night. even better than i expected. size an d material perfect and very cheap too. very happy with my purchase
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Posted 9 years ago
Fast, great quality! Very shocked after reading so many bad reviews. Perhaps I just got lucky ????
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Posted 9 years ago
Beautiful dress nice fabric highly recommend excellent service A+++
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Posted 9 years ago
I had read poor reviews for Boohoo, but I've just used them for the first time , the delivery was fast and the product fitted well and the quality very good for the amount I paid :-)
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Posted 9 years ago
This was my first time ever ordering anything with boohoo. I'm very big on customer reviews I like to do my research before I just give my money away. I took a chance with boohoo bc I've seen negative and good reviews.. I ordered 3 Maxie skirts with 3 day shipping. I'm in the United States and they are in United Kingdom my order arrived on time and I was very pleased with my skirts they were well made and exactly what I wanted! Boohoo has just gained another customer.
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Posted 9 years ago
I was very impressed with my order that I received from boohoo, very well packaged & clear to see what each item was in any reason for if they needed to be returned for any reason which they didn't because the sizes are great & the clothes are such a great quality & matched every picture, such a great site, will definitely be ordering from boohoo again!
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Posted 9 years ago
love it - sometimes the sizes are a bit off or the design isn't what I expected but Ive had luck with returns and refunds and have found some amazing things on there. online shopping is always hit and miss - it's what you expect on any site. if this was a walk-in store where you could spend hours trying on the amazing dresses you would come out with full hands. Adorable dresses.
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Posted 9 years ago
I've ordered from boohoo twice now and have been 100% satisfied with the clothe quality and delivery time. I returned one product due to size and the returns service was easy and extremely quick. I would definitely recommend this online store to anyone thinking of purchasing from it.
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Posted 9 years ago
Paid for next day delivery and waited in all day for nothing! Poor customer services as options are a contact form which they can take up to 24 hours to respond too!! Poor! No customer service telephone number. Won't be ordering again! This is before I've even got my order
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Posted 9 years ago
Purchased a cable knit cardigan, good quality, excellent communication, speedy delivery, wil purchase again from boo hoo!!!
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Posted 9 years ago
Royal mail did not leave a delivery card for me, but my tracking said that I was carded. I didnt know if the clothes were with a neighbour or in the depot office, so contacted boohoo via facebook. This is at 7pm on a saturday night. They replied within 3 minutes telling me where my order was, the reference number and an apology. Always been impressed but this was exceptional. Leading brands could learn a thing or 2. Outstanding.
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Posted 10 years ago
no boohoo from me, i am not please easy, with other web ordered stuff, 100% this time with boohoo, ordered 7 items all came very fast on next day delivery @ £1.99 all neatly packed, looked ok fitted well. i am a large but not a fatty (sorry) to use that term, i am normally but large, but whet for XL, did not have to return anything, say no more. thanks boohoo marcus
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Posted 10 years ago
no boohoo from me, i am not please easy, with other web ordered stuff, 100% this time with boohoo, ordered 7 items all came very fast on next day delivery @ £1.99 all neatly packed, looked ok fitted well. i am a large but not a fatty (sorry) to use that term, i am normally but large, but whet for XL, did not have to return anything, say no more. thanks boohoo marcus
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Posted 10 years ago
I love boohoo so much, the customer service is great
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Posted 11 years ago
Boohoo is rated 2.2 based on 1,746 reviews