boohooMAN Reviews

Name: boohooMAN
Rating: 1.66

1.7 Rating 719 Reviews

14 %

of reviewers recommend boohooMAN

Company Reviews

Questions

Metrics

1.7

Based on 719 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how boohooMAN made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

boohooMAN 1 star review on 21st November 2024

Anonymous

boohooMAN 1 star review on 8th November 2024

Anonymous

boohooMAN 1 star review on 30th October 2024

Danielle- A Customer Who Will Not Return Or Recommend Your Site

108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I order 4 items from boohooman on April 23rd, package got shipped out the next day, the company sent me numerous emails saying my package will be delayed from 5-7 days, package was supposed to be delivered on May 5th never arrived, after a whole week come to find out my package got lost, i’ve contacted them through twitter and email and i’m constantly getting the run arounds about my package. i’m fed up with boohooman i hope they go out of business for the trouble they’ve caused me, i want my package and my money back!”

Helpful Report

Posted 4 years ago

“False advertising, bought black pants and received grey ones.”

Helpful Report

Posted 4 years ago

“Still waiting on my items ordered and paid for 3rd of April meant to arrive on the 13th wasn’t shipped apparently until 29th although they lied and said they had ended up sending emails to the shipping company who actually explained Too me they had only created an order number without sending the product still in transit after two weeks so all in all my items probably won’t arrive for another few weeks so that makes an item ordered and paid for by the 4th of April now taking a month and a half to actually arrive and I’m not even sure it will be the right size waste of time in all honesty and I sure as hell will not be buying off them again ever. Judging by the return nightmare people have experienced if they don’t fit I’ll just give them to my gf”

Helpful Report

Posted 4 years ago

“BoohooMAN by far the worst experience. Placed an order from the season 2 Quavo collection, it was the black flame print tracksuit which was over $80. The shipping took almost 3 weeks to get to my address. Open it up and it’s the wrong size! My only option was to return it so that’s what I did, 1 month passed and haven’t heard a peep from them again even after I sent them several emails regarding the returning! Ridiculous company customer service, horrible shipping, and a complete disappointment!”

Helpful Report

Posted 4 years ago

“Horrible Customer service. Returned item and they won't refund me saying there is a "glitch" in their system.”

Helpful Report

Posted 4 years ago

“Avoid Boohoo Man. I ordered 6 items and returned all 6. 1 item came with ripped packaging and also was a very bad fit for a muscle fit shirt (ordered 2 and returned both) 1 item was completely diffrent to how it looked in the photo and they trick you by saying 'zipped' joggers but doesn't state that the ankle is zipped and not the pockets. They were a size S and from ankle they measured up to my CHEST! I'm 5ft 8?!?! 1 item I ordered which was a vest, the vest looked like the sleeves had been cut off with a pair of scissors. 1 item came with a damaged logo and no tag which I took pictures of and now they have not refunded me for this item. The last item being a short sleeved polo, the sleeves were incredibly short. I was gobsmacked! Then a member of customer service had the cheek to email back saying 'sorry your items werent perfect for you' First and last time I ever order from BooHoo Man. Ridiculous”

Helpful Report

Posted 5 years ago

“Bought a watch, belt and pair of trousers from them. Watch was cancelled by them a day after purchase(still don't know why), trousers faarrrr too small(bought a pair of trousers saying 30 which is the size I usually wear and they're usually quite big on me). Bought a small belt which is comically large, wrapped around my waist almost twice and was too big for my dad who's a size xxl. Will never buy from them again.”

Helpful Report

Posted 5 years ago

“Scam! Placed a large order paid for express shipping but after multiple emails with no response, I'm convinced they are a scam taking orders with no intent on deliver.”

Helpful Report

Posted 5 years ago

“I ordered my very first order from them a few days ago, a simple one. Two sets of 5 boxers. One set arrived fine as pictures with correct size. Second set arrived different to pictured ordered items and also had 3 xl boxers and 2 L boxers in the same pack. Upon reporting to boohooman via Facebook I was told that they cannot be exchanged and they refunded me £4.50 half of what one pack cost, two pairs are too small. And 3 pairs diffent to what I ordered. I will use them for work but not happy and will never order from this company again.”

Helpful Report

Posted 5 years ago

“Disgusting delivery procedures. Promise next day delivery which doesn't happen then refuse to refund the amount that customer has paid. I was offered £1 after paying £5 and was made to feel I should be grateful for receiving my items at all!”

Helpful Report

Posted 5 years ago

“This place is a scam! first off they when I ordered from their website they I but a jacket in my cart and the website glitch and put a different jacket into my cart after I bought it! Second when they sent me the jacket it was damaged! This was is absolute a Scam!!!!!!!! Now they will not give me a refund!!”

Helpful Report

Posted 5 years ago

“I hope they have gone bankrupt now. They deserve it.”

Helpful Report

Posted 5 years ago

“Amateur company. They have very good clothes, but the team are awful. Customer service =0 Courier usually the herpes, which is the biggest joke in this globe. If the courier steal or lost your order, you are the last in the queue. You can fight for your money and your messages will be ignored. So go on and try if you like adventurers or just want to get excited in these boring days.”

Helpful Report

Posted 5 years ago

“The clothes are falling apart and the sizes I got sent are terrible”

Helpful Report

Posted 5 years ago

“I’ve ordered a leather jacket from off the website with a 2-3 express shipping and it has failed to be delivered within the time limit. Also still haven’t received it”

Helpful Report

Posted 5 years ago

“Ordered my package last friday i picked the express option so it could be here in 2-3 days which would’ve been yesterday my package still hasn’t came the order # I was given for some reason isn’t linked to my package so no one even knows where it’s at & they pushed back my delivery date twice jus for me to look and see there is no delivery date n jus reading these reviews I’m probably not gettin what I ordered 😭😭 DO NOT SHOP HERE ONLINEEEE YOU WILL GET FINESSED... NO CAP🤣😭😭🤞🏾💯💯💯”

Helpful Report

Posted 5 years ago

“Abloustly worst customer service every . Extremely bad communication orderd cothles two weeks ago never showed spent a week trying to email them for the to tell me there just Gona refund me know it an absolute joke”

Helpful Report

Posted 5 years ago

“Absolutely SHOCKING experience! Do NOT shop here! I ordered a few items on Sunday.... 4 days later I get an email to say 1 item has been cancelled as they don’t have stock. I browse online to view other colours as I would like the hoodie for my partner. They have a different shade of khaki in his size.... with the price put up!!!!!!!!! 1. I would expect to be contacted by customer service to see if I would like a different colour alternative.... this didn’t happen! So I’ve contacted customer service where they have literally said they won’t honour the price I paid for the colour alternative as they’re a ‘ highly competitive brand’ no care about the customer!!!! Then followed by a sarcastic ‘ have a fab day :)’ ... I’m absolutely appalled! If they told me ON THE DAY I paid and ordered then I could have got the other colour at the lower price I paid but now I’ve lost out due to no error of mine own? Then the vile customer service I have recieved from Tilly, Han & James. Who have basically said I can’t speak to a manager either. They need some serious customer service training as I’m horrified. NEVER shopping here again and I recommend that you all don’t either! They don’t care about the customer whatsoever. I have asked for them to honour the lower price so I can order the different khaki colour and they’ve said no... I mean, I expected that at a bare minimum.. SHOCKING!!!!!!”

Helpful Report

Posted 5 years ago

“Ordered Clear Lens Geek Fashion Glasses, but what I received is a completely different product. The item I received has different shape and the lens is tinted. So I requested for a refund. I contacted customer service via whatsapp and messenger. I spoke to up to 7 different representatives (Ibby, Anisa, Husnain A., Ash, Misbah, Husnain, Ismaeel), but no one was willing to help. I was advised to return the item before I could I either get a replacement or refund. I explained that I was high risk to COVID-19 (asthma) and will be difficult for me to drop off the item to the parcel shop myself or ask someone to do it for me considering I live on my own and my peeps live far away. I managed to ask one of my neighbour to do it for me, so he tried to drop it off to 3 local parcel shops without success so I told him not to worry, as I have already asked too much of him, considering he was the only one willing to help and risking his life being out. It's suppose to be the customer service's job to sort it, and apparently they are all working at home and could not get a supervisor/manager to contact me to discuss it further as none of them was any help at all. Furthermore, the parcel shops informed him that they were not accepting any parcels and it could take 25-30+ days until they can have any further update. I explained this to customer service representatives and most of the responses I received are along the following lines (which I reckon they just copied and pasted): -"I totally understand where you are coming from but we would need the incorrect glasses back before we can resend the correct pair. This is the only appropriate solution we can offer right now. We wouldn't be able to do a manager call either as we are all working from home and not in the office so we can only deal with the queries online" .... Regarding the return timeframe, the response I received is as follows: - "If it goes above 28 days since we extended it, then we will review this and possibly extend it further. We will happily accept the return back to us for a refund or replacement but at this unprecedented time, we can't advise when that will be." First of all BoohooMan made the error of sending me the wrong item! I wanted to return it but the customer service representatives did not acknowledge my circumstance nor provided any solutions. I even suggested if they can arrange the courier to pick up the item I am returning, to which one of them responded with the following: - "I'm afraid the courier doesn't offer this service. It needs to be dropped off at a drop off shop when it is safe to do so." This is very frustrating, and no one was willing to do anything nor care about the situation I am in. I have prompted for next day delivery and considering it was their error sending me the wrong item, they were making no effort resolving the issue immediately and expecting me to wait until I was able to return it (which can take up to after 30+ days), and authorise the refund once they receive it (which can take further additional days). There isn't even any guarantee that they will receive the item within the return timeframe (28 days), and therefore I may not even be eligible getting my refund. Contradicting and false advertisement of their "Free, Fast & Trackable returns!" This is the 3rd time they have messed up my orders, and on all occasion their customer service has been none existent. This incident has definitely drew the line for me considering the circumstance, the brand and it's customer service has been completely out of order!”

Helpful Report

Posted 5 years ago

“Quality of products extremely poor and should’ve known better not to order from them. Everything ordered can only compare to a piece of paper although I think a piece of paper has more integrity than there clothing. I had a pair of jeans fall to pieces on me after wearing them for an hour and all of the rest I ordered were poor quality. Customer service is okayish for my money back for the whole order and returned the goods however they are refusing to refund delivery which I find unfair due to the poor quality of goods. Maybe they’re called Boohoo for a reason won’t be ever shopping with them again. Going to shop more sustainable and higher quality.”

Helpful Report

Posted 5 years ago

boohooMAN is rated 1.7 based on 719 reviews