boohooMAN Reviews

Name: boohooMAN
Rating: 1.66

1.7 Rating 719 Reviews

14 %

of reviewers recommend boohooMAN

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1.7

Based on 719 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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boohooMAN 1 star review on 21st November 2024

Anonymous

boohooMAN 1 star review on 8th November 2024

Anonymous

boohooMAN 1 star review on 30th October 2024

Danielle- A Customer Who Will Not Return Or Recommend Your Site

108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought 2 packs of face masks, which the black ones contain 5, and grey ones are 4. They do not fit around my face, as it says they’re for children, which didn’t say on the website. I can feel discomfort on my ears. Unfortunately, I cannot refund them. It’s a waist £20 I spent, which I cannot return.”

boohooMAN 1 star review on 25th September 2020

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Posted 4 years ago

“they change clothing sizing from item to item, its just reidiculous, i always orded "S" tracksuits, but now i cant even wear their "S" bcuz its like "XS or XXS", one leg on my pants is smaller than other one, they done have any kind of quality control when making items, awful company, awful quality and service”

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Posted 4 years ago

“Still been waiting two weeks for my delivey which should’ve only took 3-5 business days wish I wouldve read these reviews before even ordering off this site... still unbelievable that Afterpay even sponsors this site”

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Posted 4 years ago

“Ordered items Monday around lunchtime, it’s Friday and they still have not been dispatched and the amount has been taking from my account! Absolute poor service.”

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Posted 4 years ago

“Thursday 3rd I ordered and paid for next day delivery, hours before the 10PM cut off time. I needed next day delivery because I go on holiday on Tuesday 8th (5 days from when the order was made). Friday 4th My next day delivery order had not arrived. I contacted BoohooMan through Facebook who told me my order had been sent to the incorrect depot and as a gesture of goodwill, they offered me a coupon code that would give me free next day delivery on my next order. Saturday 5th My next day delivery order still hadn't arrived. I was told my order was in transit and to wait another 48-72 hours. I asked if my order could just be sent again from the warehouse as I could not risk my clothes arriving after my holiday departure. I was told by this was not possible. Sunday 6th Using Track My Order, I could see that my order was infact not in transit but still sitting at the incorrect depot. Knowing my order was probably not going to arrive before my holiday departure on Tuesday 8th, I reordered my entire order and tried to use the gesture of goodwill coupon code but it resulted in the error message "%1$s" so had to pay full price praying it would arrive for Tuesday. Monday 7th My original order showed as still sitting in the incorrect depot despite being told it was in transit. My new order showed as being dispatched. Tuesday 8th My new order arrived just before my holiday departure and old order showing as still sitting in the incorrect depot which begs the question, why could the order not be resent from the warehouse after being told this was not a possibility? So, 5 days after paying for next day delivery, my order still hasn't arrived. God knows if it will arrive when im back from holiday. Probably not. I spoke to a total of 8 people, all of which didn't read the prior messages in the thread which was extremely frustrating. They missed the point that I needed my order before holiday departure. They refused to send me a review link which I asked for 4 times. They refused to refund the delivery charges on the original order despire the fact I'll have to send it back when it eventually arrives. A truly awful, awful experience. This reivew would be somewhat positive if they had basic customer service skills. The could have: Resent the order from the warehouse or refunded the full delivery costs. Made sure the gesture of goodwill coupon code actually worked before sending it. Sent me a review link when I asked the first time instead of the fourth time. Read prior messages in the thread or use the same customer service advisor instead of 8 different people. Don't lie to the customer and tell them an order is in transit when it's sitting at the incorrect depot. Would rate 0 if I could.”

Helpful Report

Posted 4 years ago

“First, I never received my package, the. They make it very hard to find a costumer service number to report my missing items. Very unreliable.”

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Posted 4 years ago

“Placed order through their app but it did not log on their system. However, payment was taken immediately from my PayPal account. Told to wait 2 days for them to sort the refund. 2 days pass and no refund, then told to wait 5 days for refund, but still nothing. Then told to wait 7 days for the refund to be processed. I could grow very old at this rate. Have removed app and will never buy from these con artists again! Zero stars if it was possible.”

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Posted 4 years ago

“Purchased 8 items returning 4 as 2 are too small and other 2 are really bad quality materials, you get better quality clothing at Target for cheaper. Smh”

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Posted 4 years ago

“If your from the US and want your items in a timely manner, I would advise you PASS on ordering from here. My wife and I have each placed an order from here, her order came 3 weeks later than the expected delivery date and she had to reach out to customer service before they seemed to “try to rush” the delivery - Then there’s my order that’s now going on a month late and when I just now reached out for the second time since my FedEx tracking link still said “Label created: delivery date pending” I was told now my items are lost and they can’t replace them, but they will issue a refund. I was skeptical ordering from this company as it was outside the U.S. and they proved my instincts right. Decent communication with customer service about the status of my package as they were quick and responsive, however shipments out of the country for them (Located in GB) seem to be a BIG problem and take close to a month to receive.”

boohooMAN 1 star review on 24th August 2020

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Posted 4 years ago

“Ordered a hoodie(my first order) and it came with marks and stains on it”

boohooMAN 1 star review on 15th August 2020

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Posted 4 years ago

“Customer service is shocking. They swap who responds to you on purpose so you have to explain each time to each person for each email you send... Ridiculous. Don't buy from them because firstly their items are not as advertised then when you ask them why? they are not sure what comes with what. The website is full of faqs on returns and refunds this should of been enough to put me off. I rarely buy anything but this item was for a special occasion and I regret giving them any of my money. I am still waiting for a refund after having proof they received my returned item weeks and weeks ago. Do Not Buy anything from Boohooman!!”

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Posted 4 years ago

“Sent me the wrong items and the clothes look completely different to what is advertised”

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Posted 4 years ago

“Paid £10 for next day delivery and it took 3 days to arrive, customer service not done anything to compensate for it and i’ve since had loads of emails offering ‘free next day delivery and 30% off’, not fair that i’ve been conned to pay delivery.”

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Posted 4 years ago

“Paid for unlimited delivery and get an email offering free delivery and 30% off the next day. Customer service not helpful, won’t offer to refund and cancel the unlimited delivery for me even though my order came 3 days late yet i paid for next day delivery.”

Helpful Report

Posted 4 years ago

“Please a order for 5-6 shipping. Notice no motive on the tracking and revived this noticed their now requesting me to wait a month for my order. When I paid expressed shipping. Still haven’t received order. Order at your own risk. Smh”

boohooMAN 1 star review on 10th August 2020

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Posted 4 years ago

“This company has failed to deliver! Customer care has been challenging to communicate with, constant excusing of their courier services when the package has not left the shelf of their warehouse. I would highly reccomend steering away from this company at this time!”

Helpful Report

Posted 4 years ago

“I paid extra for next day delivery (Northern Ireland) on items I ordered. This was a premium delivery cost so was much higher then their regular delivery cost It has been almost a week and the delivery has not arrived. I emailed their customer service team and did not get a response. I also have contacted their team via the whatsapp link on their website and again, have not received a response.”

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Posted 4 years ago

“I been waiting my refund for a minute now even when they have the item I still haven't got my refund.”

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Posted 4 years ago

“Bohooman UK - Can't send an email as their mailbox is full. Tried online messaging 1 month ago never replied. The chat is a robot and takes you back to the same thing over and over. No Agents available - Its just a shamble.”

Helpful Report

Posted 4 years ago

“Ordered some shorts, they came with an awful stain on the back. They sent me another pair which were even worse. Expected me to return the faulty items for refund even though I sent pictures showing the marks. Very poor Service and experience! I strongly recommend they are not used as the product quality is appalling!”

boohooMAN 1 star review on 25th July 2020

Helpful Report

Posted 4 years ago

boohooMAN is rated 1.7 based on 719 reviews