“They handle their business like a shady used car salesman. No respect for privacy. No response if you opt out of their emails. Amateurish, annoying approach to marketing.”
“Today is Jan 4, 2021, I expected to receive my package almost a week ago now, and still, nothing has arrived. After reading all these reviews I'm worried that I'm getting scammed. I ordered my package on Dec 21. Help?”
“Will never order from this company again. Placed order Dec 3 with a 7-10 day delivery. It is now Jan 2021, no package and no assistance from the company. Worst company ever!”
“Not only did they falsely advertise that if I order by dec 21 my items would arrive by Christmas. But when it came the bag was torn open and my items were missing from the bag.”
“I placed my order on November 30th here it is December 29th and I still have not received anything. I contacted them on Facebook multiple times. They are so unprofessional it’s ridiculous. Every message I received back was something different. They are liars and fraud. DO NOT PURCHASE ANYTHING FROM THIS SITE!”
“I SEE WHY ALL THE BAD REVIEWS!!! DELIVERED SOMEONES ORDER TO WRONG ADDRESS. I JUST RECIEVED A SOMEONE'S BIG ORDER FROM THIS COMPANY THEY DELIVERED TO MY ADDRESS, DATE ORDERED WAS 3/11/2020 AND ITS NOW 12/29/20.”
“Bad customer service, they never respond, the web encourages to pay for express shipping with tracking number for untraceable packages, arriving very very late. Big mess of company. Big regret. Don't recommend to buy”
“First it took to ship then when I finally got my clothes it's like 3 sizes too small complete waste of money not one of the outfits are the right size”
“The worest company ever! They are scummers I spent 200$ and I never received my order or a refund?! The worest experience of my life! I want my money back! Why don’t they have a phone number to contact this is so shady”
“Similar to reviews below, I ordered a Christmas gift on 12/10 and have not received it. When I try to track the order through their tracking system (TRAKPAK) and FedEx, it seems to be stuck in Jamaica since 12/17. FedEx has no record of initiating shipment in the US. The BooHooMan website has no phone number and makes it very difficult to even send an email. I have no idea about the quality of the merchandise because I have not received anything. If it arrives, I will update my review.”
“I ordered Christmas gifts on Dec 8th for delivery within 7-10 business days. No delivery. No response via “contact us”. No telephone number. FedEx says the order hasn’t even been dispatched. Is this company a scam?”
“I ordered a jogging suit and a pair of socks on December the 1st and today is December the 22nd 3 days before Christmas and my order hasn’t came yet! I text the Instagram page @boohoomanoffical and they responded with a text saying “ The time-frame we have provided is just a date to look to in which if the tracking doesn't update we can refund or resend then- but don't worry we expect this to be delivered before then! I understand that this is not ideal and we are doing our best to get this sorted for you.
In the small number of parcels that are delayed, the vast majority of these still get delivered to our customers. We have a certain window time period that has been agreed with the courier for them to complete investigations on any parcel that does not have a tracking update, or where the tracking does not update from one point to another.
Once that window has passed then they have no choice but to allow a claim for the loss of a parcel.
Rest assured that if you do not receive your package by this date, we will make sure that we resolve it on the day for you.
-Hina“ they won’t refund me my money and I have to wait until January 4th which is 1 month and 3 days after my order date this is ridiculous not only that my tracking number does not work and it says my package has been in jamacia sense the 10th of December”
“Decent clothes but TERRIBLE company and customer service.
I ordered 2 hoodies sweatpants and a t shirt. I waited over a month and nothing showed up. I checked tracking which never switched from pending. I Attempted to contact the company and I got a response 3 days later. When I said what had happened they told me they wouldn’t be willing to refund me or give me site credit. Instead they told me to file a police report.
I spent about 80$ on everything which never showed up. I also paid for faster shipping which didn’t end up mattering. Fast forward 2 1/2 months later I get one package with a hoodie after I contacted them and told them I did not want the clothing only my money back at this point.
I took my loss and didn’t report it and maybe I should have. No customer should ever have to take a loss and lose their hard earned money because of trash customer service.
I would 100% never recommend this company to anyone at all. Unless they have a complete 360 change.
Boohooman, at this point it’s been 7 months. I have you the tracking you told me to file a police report. I suggest you guys start getting your stuff together and help some of these people out instead of scamming all your customers.
THANK YOU, for absolutely nothing.”
“It’s been far over a month and still have received my package, if you order from website then expect for shipping delays and even your package getting lost. Every time I order from this website there’s always something that goes wrong with shipping!!!”
