“I been trying to receive/request management information. However, no representative have provided me with management or the legal department information so that I can file a complaint or obtain a
fund. My son did not receive his items he order. Furthermore, if you contact boohooMan, you are not able to actually speak with a customer service representative unfortunately you will have to use twitter. This is so unprofessional.”
“Terrible terrible company, Ill keep this short.
First ordered for next day delivery, took 4 working days to arrive. Ordered 3 t shirts all the exact same size and each one is a completely different fit, ones too short, ones too long, ones sleeves are tiny, ones bigger.
Ordered all black shoes they came with white laces, like how do you mess that up? Also shoes are way too small despite me wearing size 11 my whole life. Got charged for full price next day delivery despite writing in a voucher but luckily got that refunded,
dreadful failure of a company, no better than primark rubbish.”
“UPDATE! Just received both my packages, when I mean both I mean that I ordered 2 sets of the exact same thing in different sizes. One in XS and one MEDIUM,...guess what..they fit exactly the same. Some of my other mediums fit like larges while one fit like a small. Makes absolutely no sense.
Contacted customer service through WhatsApp to deal with the problem and 3 different people (Christian,Hina and Gee) could not solve anything, their solution? Return everything and repurchase it in the CORRECT SIZE, how do you expect your customer to purchase something when YOUR sizing chart Is off?! Terrible..now I’ll have to pay close to $40 in shipping for shorts that don’t fit me and I can’t even keep.”
“Ordered black slim fit joggers, received completely different black pants, way too big, not even close to "slim fit". Do not buy from here, you will be disappointed.”
“Since this brand is cheap I wanted to give it a try. I ordered 2 pair of shorts and they’re insanely cheap made that I wouldn’t wear. Also I send email because they didn’t have any detail info like materials and care but I never received email from them. They don’t even know what material they use for their own products. That make sense that why they’re so bad at quality control. They don’t even know what they’re selling lol”
“The fabric used is really low quality, the stitching is terrible, looks like they were sewn by hand in a garage.
Won't be getting anything else from them ever again.”
“Just awful. Paid extra for speedy delivery. Can't find address. Doesn't bother calling. No apology from customer service and can't leave speak to anyone over the phone.
There are tons of people desperate for jobs at the moment. Maybe hire some to deliver the minimum customer service
Company lead by idiots”
“I order 4 items from boohooman on April 23rd, package got shipped out the next day, the company sent me numerous emails saying my package will be delayed from 5-7 days, package was supposed to be delivered on May 5th never arrived, after a whole week come to find out my package got lost, i’ve contacted them through twitter and email and i’m constantly getting the run arounds about my package. i’m fed up with boohooman i hope they go out of business for the trouble they’ve caused me, i want my package and my money back!”
“Still waiting on my items ordered and paid for 3rd of April meant to arrive on the 13th wasn’t shipped apparently until 29th although they lied and said they had ended up sending emails to the shipping company who actually explained Too me they had only created an order number without sending the product still in transit after two weeks so all in all my items probably won’t arrive for another few weeks so that makes an item ordered and paid for by the 4th of April now taking a month and a half to actually arrive and I’m not even sure it will be the right size waste of time in all honesty and I sure as hell will not be buying off them again ever. Judging by the return nightmare people have experienced if they don’t fit I’ll just give them to my gf”
“BoohooMAN by far the worst experience. Placed an order from the season 2 Quavo collection, it was the black flame print tracksuit which was over $80. The shipping took almost 3 weeks to get to my address. Open it up and it’s the wrong size!
My only option was to return it so that’s what I did, 1 month passed and haven’t heard a peep from them again even after I sent them several emails regarding the returning! Ridiculous company customer service, horrible shipping, and a complete disappointment!”
“Avoid Boohoo Man. I ordered 6 items and returned all 6.
1 item came with ripped packaging and also was a very bad fit for a muscle fit shirt (ordered 2 and returned both)
1 item was completely diffrent to how it looked in the photo and they trick you by saying 'zipped' joggers but doesn't state that the ankle is zipped and not the pockets. They were a size S and from ankle they measured up to my CHEST! I'm 5ft 8?!?!
1 item I ordered which was a vest, the vest looked like the sleeves had been cut off with a pair of scissors.
1 item came with a damaged logo and no tag which I took pictures of and now they have not refunded me for this item.
The last item being a short sleeved polo, the sleeves were incredibly short.
I was gobsmacked! Then a member of customer service had the cheek to email back saying 'sorry your items werent perfect for you'
First and last time I ever order from BooHoo Man. Ridiculous”
