boohooMAN Reviews

Name: boohooMAN
Rating: 1.66

1.7 Rating 719 Reviews

14 %

of reviewers recommend boohooMAN

Company Reviews

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Metrics

1.7

Based on 719 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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boohooMAN 1 star review on 21st November 2024

Anonymous

boohooMAN 1 star review on 8th November 2024

Anonymous

boohooMAN 1 star review on 30th October 2024

Danielle- A Customer Who Will Not Return Or Recommend Your Site

108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered two hoodies, lg and xl but were too small, although very good quality. Ordered xxl and attempted to return the first two after contacting boohooman.com, they told me to contact the shipper. There was no order number in the packaging so I couldn't reference it. POOR CUSTOMER SERVICE AND HAVE TO JUMP THROUGH HOOPS FOR RETURNS, TOO BAD!”

Helpful Report

Posted 5 years ago

“I just purchased a jacket got it today and oh boy it is literally made of plastic!!! It looks cheap and feels cheap I’m deleting the app and I will never buy anything from them again.”

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Posted 5 years ago

“I'm done with Boohooman They fuckd up my on my address so my item going to someone else house and they couldn't do anything about it I wish I just get my money back”

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Posted 5 years ago

“They have my item shipped to the wrong address and then say they can't do anything about it. I never shopping here ever again and they clothes doesn't fit right on big people”

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Posted 5 years ago

“For AMERICAN CUSTOMERS, I want to share with you that this company will not refund your shipping if you ask for a return. BoohooMan states in his website that all returns are free in U.S but they don’t say they don’t refund the shipping like other companies like Amazon or eBay would do. In my case I was disappointed for the quality of the fabric and that’s why I returned the product. Never purchasing anything from this clothing brand anymore. Do not waste your money on this brand”

Helpful Report

Posted 5 years ago

“Shockingly bad customer service and delivery. Their delivery company Hermes failed to deliver within the service timescales paid for (24 hours delivery even allowing for the bank holiday expected delays) and fabricated the information on their tracking system. Boohoo made excuses and delayed dealing with with the issue, email replies full of inconsistent and contradicting information, they refused to refund the goods not delivered refusing to take responsibility for their delivery agent’s failures. Unreliable and unprofessional.”

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Posted 5 years ago

“Poor customer service - not willing to offer any goodwill and exchange items that don’t fit bought fir Christmas presents as out of 14 day returns First and last time I will use this company”

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Posted 5 years ago

“I ordered this black/ white jacket for Christmas for a special loved one. I have emailed and all. I would send back but what is he to wear right at Christmas just a few days away. I am VERY upset at this and i will be posting about it on all social media platforms”

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Posted 5 years ago

“never again. took my money for 2 tracksuits I received one of them. when I contacted never got straight answer not willing to refund my money”

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Posted 5 years ago

“I will never ever order from here ever again I'm so mad I did not listen to the reviews because every issue I had with them was just about every negative review I saw about this place. They was having a really good sales so I ordered almost $200 worth of stuff for my boyfriend. He. wears a size 2x mainly and in certain stuff he has to get a 3X but mainly a 2X. I also heard that they run small . why did I order $200 worth of stuff all 3x and 4x and all of it was too small except for 1 jacket. The 4xl looked like an xl. Not long after that I process a return and they gave me the return shipping label on nov 12th in my email. That next morning I went to the post office and sent it off. then November 30th rolls around I get an email saying that they received my items and they would issue a refund and on the email it said it will take up to 7 days before a refund is issued back to my card. Well it's been two weeks and I tried contacting customer service which really upsets me that they don't have a phone number that you can call and talk to somebody. When I finally got ahold of somebody they told me it would take 21 days to fully process my refund. It didn't take them 1 hour to take the money for the purchase. Overall I just did not feel comfortable ordering from this website I don't like the fact that you have nobody to contact if something was to happen and in my opinion for me to be spending that much money I expect a little more clarity on how the refund process goes.”

Helpful Report

Posted 5 years ago

“Had a terrible customer service experience. I bought some clothes on sale and while paying the discounted price was displayed but I was charged the full amount. When I contacted them they just shrug their shoulders and told me to return it. Upsetting and a waste of time, don't bother...”

Helpful Report

Posted 5 years ago

“Horrible really looks nothing like pictures online. Wish I listened to everyone else, would never buy again.”

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Posted 5 years ago

“This company is the biggest joke there is. I placed an order with them verifying my address what I had placed the order my address was incorrect in my items were already shipped as I was trying to return my items they said they would not be able to send it back to me unless I paid the cost of shipping. They also would not refund me the shipping cost even though they screwed up my order They also would not refund me the shipping cost even though they screwed up my shipment address. Customer service is the worst customer service I have ever dealt with and highly recommend anybody who is going to buy anything from them to look at the reviews before purchasing because they have no idea what they are doing and you will get screwed out of your money. No manager will ever message you you speak to low-level employees who also have no idea what they are doing or how to help. Good luck trying to get your order because you won’t.”

Helpful Report

Posted 5 years ago

“There’s no direct customer service and the sizing of the clothing is all off! Great pricing though however, there is grave concern when it comes to customers talking to someone about an issue!”

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Posted 5 years ago

“Very shocking experience. The clothes are poorly made and there seems to be an issue with their sizing. As it suggests with the reviews below, xxxxl is equivalent to xxl. One product I had that was xxxxl turned out to be considerably larger than usual, the rest smaller. Save yourself the time and stick with ASOS, I know I will be returning to them.”

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Posted 5 years ago

“Order one size, they sent another then didn't refund the delivery charge so it cost me money when their company made the mistake. Avoiding from now on. XXL looks like M right? Wrong.”

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Posted 5 years ago

“Poor service, in goods, customer services and 21 days to complete a refund? This is a beyond any joke.”

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Posted 5 years ago

“Categories My ReviewsMy Settings HelpLOG OUT Alex BoykinUS For companies Your review counts! You reviewed boohooMAN Alex Boykin 1 review Updated just now This company is a JOKE!!!! This company is a joke. Clothing is poor quaility miss stitching. One sleeve longer than the other same with the pants. Material is flimsy cheap poor quailty. I Can only image after washing. Although they use models from a leading online store. It's not the same. I made two large purchases. I couldn't believe my eyes. After trying on the merchandise. I couldn't stop laughing. I first thought someone pulled a prank on me. But it wasn't this is what they offer. I returned both orders immediately. PLEASE DO NOT WASTE YOUR TIME NOR MONEY YOU WILL BE SOOOOO DISAPPOINTED”

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Posted 5 years ago

“avoid this website the clothes and service are dismal worst on market they need to pay you to wear their clothes.”

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Posted 5 years ago

“Purchased 3 shirts off the site but never received the item. Filed a dispute with my bank!”

Helpful Report

Posted 5 years ago

boohooMAN is rated 1.7 based on 719 reviews