“Poor customer service - not willing to offer any goodwill and exchange items that don’t fit bought fir Christmas presents as out of 14 day returns
First and last time I will use this company”
“I ordered this black/ white jacket for Christmas for a special loved one. I have emailed and all. I would send back but what is he to wear right at Christmas just a few days away. I am VERY upset at this and i will be posting about it on all social media platforms”
“I will never ever order from here ever again I'm so mad I did not listen to the reviews because every issue I had with them was just about every negative review I saw about this place. They was having a really good sales so I ordered almost $200 worth of stuff for my boyfriend. He. wears a size 2x mainly and in certain stuff he has to get a 3X but mainly a 2X. I also heard that they run small . why did I order $200 worth of stuff all 3x and 4x and all of it was too small except for 1 jacket. The 4xl looked like an xl. Not long after that I process a return and they gave me the return shipping label on nov 12th in my email. That next morning I went to the post office and sent it off. then November 30th rolls around I get an email saying that they received my items and they would issue a refund and on the email it said it will take up to 7 days before a refund is issued back to my card. Well it's been two weeks and I tried contacting customer service which really upsets me that they don't have a phone number that you can call and talk to somebody. When I finally got ahold of somebody they told me it would take 21 days to fully process my refund. It didn't take them 1 hour to take the money for the purchase.
Overall I just did not feel comfortable ordering from this website I don't like the fact that you have nobody to contact if something was to happen and in my opinion for me to be spending that much money I expect a little more clarity on how the refund process goes.”
“Had a terrible customer service experience. I bought some clothes on sale and while paying the discounted price was displayed but I was charged the full amount. When I contacted them they just shrug their shoulders and told me to return it. Upsetting and a waste of time, don't bother...”
“This company is the biggest joke there is. I placed an order with them verifying my address what I had placed the order my address was incorrect in my items were already shipped as I was trying to return my items they said they would not be able to send it back to me unless I paid the cost of shipping. They also would not refund me the shipping cost even though they screwed up my order They also would not refund me the shipping cost even though they screwed up my shipment address. Customer service is the worst customer service I have ever dealt with and highly recommend anybody who is going to buy anything from them to look at the reviews before purchasing because they have no idea what they are doing and you will get screwed out of your money. No manager will ever message you you speak to low-level employees who also have no idea what they are doing or how to help. Good luck trying to get your order because you won’t.”
“There’s no direct customer service and the sizing of the clothing is all off! Great pricing though however, there is grave concern when it comes to customers talking to someone about an issue!”
“Very shocking experience. The clothes are poorly made and there seems to be an issue with their sizing. As it suggests with the reviews below, xxxxl is equivalent to xxl. One product I had that was xxxxl turned out to be considerably larger than usual, the rest smaller. Save yourself the time and stick with ASOS, I know I will be returning to them.”
“Order one size, they sent another then didn't refund the delivery charge so it cost me money when their company made the mistake.
Avoiding from now on. XXL looks like M right? Wrong.”
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Alex Boykin
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This company is a JOKE!!!!
This company is a joke. Clothing is poor quaility miss stitching. One sleeve longer than the other same with the pants. Material is flimsy cheap poor quailty. I Can only image after washing. Although they use models from a leading online store. It's not the same. I made two large purchases. I couldn't believe my eyes. After trying on the merchandise. I couldn't stop laughing.
I first thought someone pulled a prank on me. But it wasn't this is what they offer. I returned both orders immediately. PLEASE DO NOT WASTE YOUR TIME NOR MONEY YOU WILL BE SOOOOO DISAPPOINTED”
“Couldn’t organise a *********
Just want your money, your yearly membership and then can’t keep to any promises. Going back to ASOS... what was I thinking!”
“Couldn’t organise a *********
Just want your money, your yearly membership and then can’t keep to any promises. Going back to ASOS... what was I thinking!”
“Couldn’t organise a *********
Just want your money, your yearly membership and then can’t keep to any promises. Going back to ASOS... what was I thinking!”
“Sizes are totally random. XXL Pants is too big, XXXXL shorts are too small. Like said before all being returned what a waste of time. Avoid if you value your time.”
“Prices were decent with coupon code I had. While tracking delivery (I chose standard 5-8 business days) my pack has been in the same city for 9 dats and customer service is no help. Wouldn’t recommend”
