“They are the only retailer I know of 25+ I dealt with over the holidays that have a ridiculously narrow return policy. Their customer service was slow. The items purchased were WAY too big for the stated size.”
“Buyer beware. Ordered something on January 1, they claimed it was shipped on January 7, still no product. They refused to refund money or reshipping item. Had to file a claim. Stay away stay away stay away.”
“Ordered 2 tshirts to see how they were before making a larger order. Advertising states that the material is 100% cotton, only 1 was cotton, the other was 52% polyester and only 48% cotton.. What a hassle to try exchange or return. Just be mindful you may not receive the item you expected or ordered..”
“Placed an order that never arrived. Tracking was stagnant at ‘label created’. BHM had the Shipping refunded. Order never dispatched and they claim it was sent back to them. Asked me to reorder and they will refund. Items are out of stock, so places another order but my refund was never received.
No offer from the customer service team. Had to message them three times before one of them finally processed the refund.
Avoid this joke of a company. As cheap as it is, it is not worth the energy spent just trying to get basic customer service.”
“It's been almost 2 months since I paid for my fast shipping order
No refund no goods!!!
Pointless talking to customer service all they do is extend due date (they don't it 5 times already)
DON'T BUT ITS MY RECOMMENDATION”
“I don’t buy clothes from anywhere else. The prices are unbeatable and the clothes are quality. I’ve ordered probably around 50 items of clothing and I’d say 3 of them were low quality—quality that matched the price. I mean, $8 shirts? Delivery has never taken longer than 10 days, sometimes even 5.”
“Received an order that I need to return. Have emailed the company through their website twice without response. No return label or receipt in the bag when the order arrived to provide return instructions and order number. Fed up with trying to contact them. No phone number to talk to customer service. BAD SERVICE”
“I ordered quite a few pieces of clothing, not reading any reviews prior. The quality is poor, sizing varies a lot (out of 5 shorts, all the same size, 2 are too big, 3 too small), some items arrived damaged and returning them seems impossible. The return page has frozen through several attempts to refresh, no contact number or email. And having to return from Australia to the UK would barely make it worth it. Wish I never ordered anything from this business.”
“I suggest no one shop or order anything from Boohooman! They absolutely doesn’t care about getting orders to customers. I placed an order and in a few days I could no longer track it. There’s not even a number to call.”
“The shirt I ordered never arrived. I have been in touch and they will give me the money back for the shirt minus the shipping cost of💲 14.99. An absolute rip off.
Never use them 🤬”
“J'ai commandé le 23/12/22 pour une livraison en 5 jours ouvrables (qui coute 5,99€) donc je devais recevoir mon colis avant le 31/12/22.
Déjà mon colis arrive le 03/01/23 et je contacte le support à plusieurs reprises entre temps, ils me disent : "votre livraison était prévue pour le 04/01 donc nous sommes dans les temps. Nous sommes humains et ne travaillons pas les jours de fêtes".
Je vous laisse calculer pour voir que du 23/12 au 03/01 c'est BIEN plus que 5 jours ouvrés. Par dessus tout ça, je ne vous cache pas que, sans mauvaise foi aucune, la qualité n'est vraiment pas au rdv. J'ai commandé chez eux 4 fois : la 2e fois ils se sont trompés de T-Shirt et celui que j'avais commandé a augmenté de prix entre temps, la 4e fois c'est cette fois ci où j'ai fini par tout renvoyé.
Ne vous fiez pas aux jolies photos sur le site, Boohoo je vous déconseille à 100%, SURTOUT si vous allez avoir un problème avec leur service client.”
“Never happened before! I bought a nice suit and boots on time even paid 18€ extra to make it deliver in the next 1-2days and it still came in late. The day I got it the package was a little damaged but things like that happen but the inside of the package was also damaged. I didn’t mind it but then saw that the boots were the wrong size and the suit was completely different from the pictures and description! this is not okay I had to find alternatives because I needed a suit and put me in a very stressful time. Really disappointing.”
“I placed my order on the 2nd of Dec and today a month later I haven't received anything
Just wondering if this company is legit or another scam
Lost my money and no help from the company at all
Don't buy!!!”
“Really, really bad service. You need to hope whatever you order they (or you) get it right first time. Because their returns policy is 3 or 4 levels below useless. As one customer intimated, they couldn’t make it more difficult if they really worked at it. I think they are aware of this, and make it really difficult just so they don’t have to pay out refunds.
What a shower. A cheap and tacky service from a cheap and tacky company.
I would give it no stars if that were possible.”
“Shocking customer service. I received a Snakes and Bladdered game for my grandson for xmas but when he opened it, it was smashed (glass board) no ‘Fragile’ sticker on parcel anywhere. I emailed customer services and they told me to give the broken one to charity and they would refund me as it was OUT of stock. I replied to say I was shocked they would even contemplate telling me to give it to someone else as it’s dangerous and unplayable. I checked on their website and it’s actually IN STOCK so I got my grandson another for £4 (sale) instead of £15….Why did they need to lie to their customers?”
“Never received my order!
Company said to allow another 48hrs for tracking order to update than after that they said allow another 10 days!
My order is sitting in one spot for two weeks without any movement
Wouldn't recommend this company”
“My order was placed on the 11 th of December, more than enough time to have shipped it and receive it before Christmas. They can’t tell me where my package is, the app doesn’t work to track it. Horrible customer service, DO NOT ORDER ANYTHING FROM THIS COMPANY!!!!!”
