“I should have read these reviews before ordering. smh. send wrong item, and then told me to return and said i wouldn’t be getting the correct item … um, what? Horrible customer service, shitty shipping, and even worse execution. Avoid.”
“Never order from this company I ordered June 18 and it’s now July 10 and customer service says they can’t do anything about it and keeps pushing back the arrival date. Worst company on the planet, do not order! Only giving 1 star because I have to”
“Terrible customer service. First there’s no number or email to contact. You can only contact them through virtual assistant. I ordered a few items after 3 weeks past I still have not received my order. I contacted them and told them they said I have to wait a few more weeks until they can do something. I contacted them today which has been over a month since I originally placed an order just for them to tell me they will give me a refund. They did not offer any accommodation the whole month I was waiting. I DO NOT RECOMMEND. ABORT! ABORT! ABORT!”
“Terrible experience package is a whole week behind and now it’s saying it got delivered which it didn’t so now it’s on my end to fix this, even tho I spent over one hundred dollars you think it’ll be better experience, never again.”
“Terrible customer service, would not cancel order even though items have not been dispatched yet, could have ordered next day delivery for the same price, expected to wait over a week for items to be delivered.. Not good enough”
“By far the worst sizing I’ve seen from any clothing brand. You’ll have to order 2 sizes up for clothes to fit if you wear a medium anywhere else. Only thing good is the delivery time but the product is garbage.”
“This company SUCKS. DO NOT ORDER FROM THEM. They trick you into choosing the “discounted” shipping just to give you the normal 8 day shipping. Their clothes come with bugs and maggots encased in the plastic. DO NOT BUY WORST COMPANY EVER”
“Be aware MASSIVE THEFT DISCOUNT NOT APPLIED (£57.28)
This is a link that shows everything in a spreadsheet and all the evidence? Any mathematical genius at my maths or principles let me know if I’m wrong.
https://docs.google.com/spreadsheets/d/e/2PACX-1vRgTSh-hqNsqCJfngcIBptOBjEDd8LoKadcBehRDBcrACuS2XHxqgLbWQLBfbDSgw/pubhtml
Placed 1 orders looked into discounts worked out everything on spreadsheet 10% applied 40% not applied.
2 order in my basket again 10% applied 30% applied, total correct based on my working out
Response from the customer service
Sorry about this, only a promotional code can be applied to an order. This is the reason for the order price.
-Umar
Thanks for letting me know you’re having some issues with your payment price.. Please remember, only one promotional/discount code will be accepted per order and this can exclude some items such as sale items, premium collections, beauty products and any other promotional items. That is why you may have been charged the original price for the products
-Umar
Differences
Order placed = only promotion codes applied and 2 discounts should have been applied
Order in my basket= only promotion code applied and 2 discounts HAVE BEEN APPLIED”
“Delivery estimates are completely off, express or standard it doesn't matter.. FYI Express shipping is 2 weeks for Australia NOT 1-4 days as stated. Don't bother, h&m is cheaper and sells better clothes.”
“terrible quality spent $130 and 3 out of 8 items actually were good. Tried to contact for a refund but terrible customer service and theres a $15 return fee”
“Do not order from this company! ordered 3 pairs of shorts, sizing off and one pair had a hole and stain on them. poorly made
Returned them for a full refund a month ago. still no refund!”
“The sizes are about 3 sizes smaller that what you should expect. HORRIBLE CUSTOMER SERVICE. Don’t expect to talk to a living human being and if you do it will only be over chat and they won’t help you. If you try to return anything the site will tell you that there’s something wrong with your card until the return date has expired. When there is nothing wrong with your card, then you’ll spend 30 minutes on the phone with your credit card company trying to figure out what’s wrong with your card only to find out there’s nothing wrong and the company is just trying to make it so you can’t return your package. CROOKED COMPANY AND HORRIBLE CLOTHING”
