BookPal Reviews

Name: BookPal
Rating: 4.84

4.8 Rating 932 Reviews

97 %

of reviewers recommend BookPal

4.8

Based on 932 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

8665226657

Email:

info@bookpal.com

Location:

3002 Dow Ave, Suite 112, Tustin
92780

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never again! Ordered two class sets of books in mid-June. First set was finally sent out near end of July. It is now trapped at Canada-USA border has I have to have "broker." I cancelled the second set due to the time frame it was taking and the headaches I was dealing with. I paid $60 in shipping to the company. Now UPS is telling me I have to pay another $95. Meanwhile it is mid-August, the package is still at the Ontario border, and I'm still dealing with headaches. I will NEVER order from this company again. They said they were set up to easily shio to Canada; they obviously aren't.”

Helpful Report

Posted 2 years ago

Hello, thank you for your honest review. We appreciate your feedback and we are sorry for the inconvenience this order has caused. This experience is never our intent. We're working on updating our website to be more transparent about international shipping costs and timeframes.

Posted 2 years ago

“I ordered my book in July. It's now the end of September...no book.”

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Posted 3 years ago

Hi Julie, we apologize for the delay in the shipment. We have sent out a replacement copy to you, scheduled to arrive tomorrow. Please reach out to us if you have any further questions.

Posted 3 years ago

“Too hard to track shipment that is lost.”

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Posted 3 years ago

Hi Elizabeth, it looks like your order is still en route via USPS. Our client experience team will reach out to you shortly to provide more information.

Posted 3 years ago

“I never received the book.”

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Posted 3 years ago

Hi Jessica, upon checking your order, it looks like the package is stuck in transit. Please feel free to reach out to us at support@bookpal.com or 866-522-6657 if you have any further questions or concerns about this order.

Posted 3 years ago

“Took too long for delivery If, we were in Vietnam- all of us would have been put in "harms way". Use 'Common Sense' next time. Your parents would not like this report card!”

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Posted 3 years ago

Thank you for your honest feedback! We are always looking to improve our processes, and shipping speed and accuracy is one of them. Nonetheless, we hope you enjoy your book!

Posted 3 years ago

“I ordered “The Light Within” by Ainsley Earhardt on June 12, 2020. The money was taken from my account immediately, but to date I STILL have not received the book. This kind of service not only reflects badly on you as a company but also reflects badly on the author for choosing you to handle the sale of her books. I have written to you concerning this matter and am still waiting for your reply.”

Helpful Report

Posted 3 years ago

Hi Pat, thank you for your feedback. According to our records, your order was delivered on July 24, 2020. Please feel free to reach out to us at support@bookpal.com or 866-522-6657 if you have any further questions or concerns about this order.

Posted 3 years ago

“Horrible. Ordered a book that went along with a signing. They called the day of and said my card was not accepted and I wouldn’t get it without another form of payment when I only have one card. A week later they pull the money out of nowhere and it wasn’t until weeks after that I seen the book. No emails, no calls or updates. The Time I decided to finally write them an email they respond back with two sentences that was very undescriptive. I will not be recommending to anybody to go through you guys.”

Helpful Report

Posted 3 years ago

Hi Jordan, Thank you for providing feedback on your experience. After reviewing your order with the team, it seems there was a miscommunication. We do have in our records that your preferred payment method was confirmed April 6, 2020 and processed the following day. Given that you did not see this charge until later, we completely understand your frustration. We’re sorry to have not met your expectations and will be sure to rally our team to provide clear communication on all payment and shipping updates moving forward. Hope you enjoy your signed copy of “Prince Neptune” and have a wonderful week.

Posted 3 years ago

“I was very unsatisfied. Yes, I received my book orders in good condition and in a timely manner, BUT, when I checked my UPS delivery option, I was under the impression that it was the one time fee (around 26$). Then, I was told that my book order was being held in customs and would have to pay customs fees of $82. This was never indicated at time of purchase and if I didn't pay the fee, my books would just stay in customs forever and I would have spent all my money for nothing. I emailed twice to Bookpal regarding this issue, asking that they cover the fee since it was never indicated at time of purchase and I would have never agreed to pay a shipping fee of over $110 for 25 paperback books. Nobody has responded to me at all. I would never recommend Book pal.”

Helpful Report

Posted 4 years ago

Hi Jen - Apologies that we were unable to connect. We appreciate your feedback and we are sorry for the inconvenience this order has caused. This experience is never our intent. While we have no control over the duties and tax fees charged at customs by Canada, We completely understand why you are frustrated about not being informed upfront. We're working towards a better way to notify customers about these fees earlier on in the order process.

Posted 4 years ago

“Terrible. I wanted to process 2 orders and then I received email that books are out of print. But this after I already processed and paid for the books. Absolutely terrible. Do not recommend.”

Helpful Report

Posted 5 years ago

Thank you for your honesty. I'm sorry to hear that these products were not up-to-date on our website. That is a pain! We are working to improve this for all of our titles. Also, when placing an order on our website with a credit card, it puts a hold for the order amount but the card is not charged until the order is invoiced. If you need any further assistance, our support team is available at support@book-pal.com to assist. Have a great week!

Posted 5 years ago

“I bought the books on April 24th. Today is June 4th and I am still waiting for them.”

Helpful Report

Posted 5 years ago

We're so sorry to hear that! We did some investigating and your order shipped on the book's publication date of 5/8. Unfortunately, it looks like the shipment is currently being held up at customs in Madrid. We'll reach out to you shortly with a more detailed update.

Posted 5 years ago

“I didn't get the set of books I ordered and paid for, so I can't imagine why I'm being asked to rate your company?!”

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Posted 6 years ago

Hi Anita, thank you for the honest feedback! We apologize for the confusion, it looks like you were sent this email prematurely. We just checked on your order and it looks like your books are scheduled to arrive today. Please don't hesitate to reach out if you have any questions.

Posted 6 years ago

“Still have not received the books I ordered!”

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Posted 7 years ago

Hi Andrew, we’ve tried to get in touch with you several times to discuss your order. Could you call us at your earliest convenience? Thank you!

Posted 7 years ago

“Placed my $500 order and was canceled the next day due to lame excuse that oh this is out of print. WEll it was available on your site -you took my money. What a scam company. Very disappointed. I will order elsewhere. Scott”

Helpful Report

Posted 7 years ago

Hi Scott, we’re sorry about the inconvenience that this caused. Availability of titles can fluctuate constantly and we do our best to keep our website and customers updated, though we admit that it is difficult with a catalog of millions of titles. We will double check to make sure you were issued a full refund on the canceled order. Have a wonderful week!

Posted 7 years ago

“they think everybody is a fraud”

Helpful Report

Posted 7 years ago

Thank you for your feedback, Jo! We have been trying to get in touch with you to discuss your order. For security purposes, we do not fulfill orders that have different billing and shipping addresses until we speak with the customer. If you would like to discuss this further, please give us a call at 866-522-6657.

Posted 7 years ago

BookPal is rated 4.8 based on 932 reviews