BookPal Reviews

Name: BookPal
Rating: 4.84

4.8 Rating 932 Reviews

97 %

of reviewers recommend BookPal

4.8

Based on 932 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

8665226657

Email:

info@bookpal.com

Location:

3002 Dow Ave, Suite 112, Tustin
92780

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shipping costs a bit much, since most places don't charge for shipping these days.”

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Posted 1 year ago

“Great source for books!”

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Posted 2 years ago

“Good and useful webinars. If you are in Mexico, don´t buy any book, they will get late, if they do... mine is more than a month late. It is not cheaper than Amazon either.”

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Posted 3 years ago

Thank you for your honest feedback, Francisco! We are glad you enjoy our webinars :) Unfortunately, international shipping does take longer than usual - but feel free to reach out to our support team for further tracking updates.

Posted 3 years ago

“Once shipped took awhile .Actually still in route shipped july 17th.suppose to be here by 1800 29th.Orderrd june 11th.Understand vivid and had to wait but 12 days after shipped little to long wait when ordered june 11th.😎.”

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Posted 3 years ago

Thank you for your honest review. We are always looking for ways to improve and appreciate the feedback. According to our records, your book was delivered on July 29. Have a great week!

Posted 3 years ago

“The book took too long to be delivered. I ordered it on June 13 and received it July 21.”

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Posted 3 years ago

Hi Louis, thank you for your honest feedback. We are always looking to improve our processes and provide exceptional service. If you have any further questions, please don't hesitate to reach out to us! Have a great week.

Posted 3 years ago

“Needs better communication on when items ordered will arrive”

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Posted 4 years ago

Thank you for your feedback, Ashley! We appreciate your honesty. To give more details regarding your expectations and how we can improve, feel free to contact us at 866-522-6657 or support@book-pal.com. Hope you enjoy "Golden In Death!"

Posted 4 years ago

“The prompt service and delivery was much appreciated and the pricing was fantastic. However, when the Ben Nemtin's books were shipped the packing tape was taped over two books which made sticky, spoiled, and unusable.”

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Posted 4 years ago

Hi Diana, thank you for your feedback. A member of our customer support team will be in touch soon to discuss replacement options for your damaged copies.

Posted 4 years ago

“Overall, I received my order so the whole process was acceptable. One book arrived looked like it had been run over by a tire and so I just had to throw it away, it was not in acceptable condition to give to anyone. Better communication would be appreciated, I had to inquire about my order and didn't receive a shipping notification until after my order had already arrived.”

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Posted 5 years ago

Hi Kristina, Thank you for your honest review. I'm sorry you received a damaged copy! Occasionally books do get damaged in transit, therefore we offer free replacements within 7 days of delivery. We'd like to send you a replacement copy as a courtesy. A member of our client experience team will be in touch shortly.

Posted 5 years ago

“Placing the order was simple and efficient. Unfortunately, I have yet to receive my order. Seems like the shipment process is slow”

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Posted 5 years ago

Thank you for your feedback! According to our records, your shipment was delivered Monday, October 1. Please give us a call at 866-522-6657 or email us at sales@book-pal.com if you are having trouble locating your package.

Posted 5 years ago

“Great selection at great prices and easy to purchase.”

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Posted 5 years ago

We're glad you were able to get the right books that fit your needs! Please let us know if there's anything we can do to improve your experience, we're always open to feedback!

Posted 5 years ago

“I was surprised that it took 11 days to ship. I was referred to you by the author of the book. There was a slight discount over Amazon however I would have received my books sooner had I ordered through them. I hope this method meant the author received a greater share. Good luck!”

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Posted 6 years ago

Dear John, thank you for your feedback! We’re sorry to hear the books arrived later than expected and appreciate your honesty. We tried calling you to inform you of the delay but regrettably, we didn't connect. We strive to give our clients the best experience possible, especially when they’re friends of our friends! Our senior client experience representative will reach out soon to discuss your order so we can learn how you’d recommend we improve our process. Thanks again!

Posted 6 years ago

“The quality of the product is very great, and everything we anticipated. I'm frustrated with your company because I made a specific request to receive the journals in time for an event we had them made for. Which I made VERY clear on the phone with your representative. She assured me we would have them in time. Unfortunately, they did not arrive in time due to your decision to send them UPS Ground. If someone explicitly tells you that you need a product by a certain date, recommending priority or even overnight shipping to ensure that it would be received is the best customer service option. Hopefully you will not make this mistake again...”

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Posted 6 years ago

Thank you for your honest review, Linda! We appreciate your feedback and are very sorry to hear that your order delivered late. Your account manager will personally reach out shortly to make sure all of your concerns are addressed.

Posted 6 years ago

“The books came quickly. : ) . You charged tax after I sent the P.O. and tax exempt. : (”

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Posted 6 years ago

Hi Jeanna! I checked with our Client Experience team and as of this morning, your account is now set up as tax exempt. You should receive a refund for your tax in the next day or two. Thank you for your review!

Posted 6 years ago

“I have not received my order for 30 books: Soft Rain - I received my order for 30 books: A Lion to Guard Us. My account has been charged and your web-site does not show record of this order at all. The order #:100232023 is not available for me to see.”

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Posted 6 years ago

Hi Adam! Thank you so much for your feedback, we appreciate your honest review. We're so sorry to hear that you're having trouble viewing your order. One of our customer service representatives reached out this morning and was able to discuss your concerns with your secretary. Please don't hesitate to give us a call directly if you'd like to chat more about this! Thanks again and have a great week :)

Posted 6 years ago

“When customer service called about a price change, they were very nice.”

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Posted 7 years ago

Thank you for the feedback, Cheryl. Have a wonderful weekend!

Posted 7 years ago

Thank you, Cheryl! We appreciate your feedback.

Posted 7 years ago

“There were 7 books that had some spine or front cover damage.”

BookPal 3 star review on 24th March 2017

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Posted 7 years ago

Thanks for the feedback, Sheri! We'll reach out soon to remedy the situation.

Posted 7 years ago

BookPal is rated 4.8 based on 932 reviews