BooksRun.com Reviews

Name: BooksRun.com
Rating: 4.61

4.6 Rating 679 Reviews

91 %

of reviewers recommend BooksRun.com

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Metrics

4.6

Based on 679 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week

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1-866-249-9769

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BooksRun.com 5 star review on 29th July 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I entered a different shipping address than the address it was delivered to. I wrote three times to try to get my book shipped to the correct location. It is now 1700km away from where I live. I am disgusted with the treatment I have received.”

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Posted 3 weeks ago

“Good morning, I am still waiting on my book.”

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Posted 1 month ago

“The condition of the book is awful”

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Posted 1 month ago

“The book arrived quickly but the whole spine is damaged and cracked. The book will break in two at some point. It cost me close to $100”

BooksRun.com 1 star review on 20th June 2025

Helpful Report

Posted 1 month ago

“If a negative rating were available, I would select it. The moderately expensive book arrived with boards torn from spine, in a loose plastic mailer, no protection. Things happen; I get it. I reached out via support email the day the book arrived, explained the problem, and provided a photo. Two weeks later, there still has not been a response. It's almost certainly best to avoid doing business with this fly-by-night outfit.”

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Posted 1 month ago

“I don't know why I sell books to you. I have sold you hundreds of new books and every one of them has been downgraded. You have never upgraded any of my books.”

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Posted 1 month ago

“I am sorry to say that on my first use of this site/book buyback program that they claimed a page was torn in the front of one of the books, but it was not torn when I shipped it to them. I had also packed the books tightly in a box, with packing around them, for the shipment to booksrun.com, so their claim that I did not pack the books correctly for shipping is what caused the torn page issue. Finally, booksrun.com adjusted down the pricing on all of the books that I sent to them, even the one that had not been hardly cracked and was in mint condition. I would not recommend their service to anyone else based on my experience.”

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Posted 1 month ago

“Paid for 2 day shipping just to get my package a week later. Book in great condition but the logistics need some work.”

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Posted 2 months ago

“I received an email stating my order was cancelled. 2-3 weeks later the book was delivered, but it was the wrong edition.”

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Posted 2 months ago

“Books Run didn't honor their quote for my textbooks. They downgraded the condition and stated that a "Like New" condition must arrive in factory shrinkwrap?! Absolutely absurd. Watch out for the bait-and-switch on textbook sale prices!”

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Posted 3 months ago

“This book should have been here Thursday, I paid extra for shipping.”

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Posted 3 months ago

“The pages are not connected”

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Posted 3 months ago

“I wanted a code for a textbook and instead you had me wait six days while you sent the actual book instead of the code. I needed this for an assignment immediately and paid the money. You should have just sent it to me via email.!!!”

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Posted 3 months ago

“The book arrived quickly, but it has water damage.”

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Posted 3 months ago

“Takes too long to receive payment.”

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Posted 4 months ago

“Wrong book. I ordered ‘The Unmanifest Canvas’ by MM Yogi and received a different title by a different author.”

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Posted 4 months ago

“Paid extra for faster shipping. Twelve days have passed since book shipped. My first assignment is now late. This company doesn’t care about the customer. They never respond to any messages. Don’t use this company.”

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Posted 4 months ago

“TERRIBLE! I am never buying from this site again. My book came with no spine or backing to hold it together. My “book” is just pages. I’m am very upset and wrote an email with no response. Worst customer service. DONT BUY!!”

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Posted 5 months ago

“I rented two books. I received one book within 7 days. The second book was never delivered. Customer service dragged it out for over 2 more weeks, refused to send me another copy even though there was clearly an issue on their end and the book was never sent. Even after two weeks, I had to fight just to get a refund. I will never use Booksrun again.”

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Posted 5 months ago

“The book was not delivered, came back to sender. No delivery, no refund. The seller ignores my requests. Seems to be a scam.”

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Posted 5 months ago

BooksRun.com is rated 4.6 based on 679 reviews