BooksRun.com Reviews

Name: BooksRun.com
Rating: 4.60

4.6 Rating 586 Reviews

91 %

of reviewers recommend BooksRun.com

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Metrics

4.6

Based on 586 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week

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1-866-249-9769

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BooksRun.com 1 star review on 14th June 2025

Jack

BooksRun.com 5 star review on 1st April 2025

Donald Williamson

BooksRun.com 1 star review on 13th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If a negative rating were available, I would select it. The moderately expensive book arrived with boards torn from spine, in a loose plastic mailer, no protection. Things happen; I get it. I reached out via support email the day the book arrived, explained the problem, and provided a photo. Two weeks later, there still has not been a response. It's almost certainly best to avoid doing business with this fly-by-night outfit.”

Helpful Report

Posted 3 days ago

“I don't know why I sell books to you. I have sold you hundreds of new books and every one of them has been downgraded. You have never upgraded any of my books.”

Helpful Report

Posted 6 days ago

“I am sorry to say that on my first use of this site/book buyback program that they claimed a page was torn in the front of one of the books, but it was not torn when I shipped it to them. I had also packed the books tightly in a box, with packing around them, for the shipment to booksrun.com, so their claim that I did not pack the books correctly for shipping is what caused the torn page issue. Finally, booksrun.com adjusted down the pricing on all of the books that I sent to them, even the one that had not been hardly cracked and was in mint condition. I would not recommend their service to anyone else based on my experience.”

Helpful Report

Posted 1 week ago

“Paid for 2 day shipping just to get my package a week later. Book in great condition but the logistics need some work.”

Helpful Report

Posted 2 weeks ago

“I received an email stating my order was cancelled. 2-3 weeks later the book was delivered, but it was the wrong edition.”

Helpful Report

Posted 3 weeks ago

“Books Run didn't honor their quote for my textbooks. They downgraded the condition and stated that a "Like New" condition must arrive in factory shrinkwrap?! Absolutely absurd. Watch out for the bait-and-switch on textbook sale prices!”

Helpful Report

Posted 1 month ago

“This book should have been here Thursday, I paid extra for shipping.”

Helpful Report

Posted 2 months ago

“The pages are not connected”

Helpful Report

Posted 2 months ago

“I wanted a code for a textbook and instead you had me wait six days while you sent the actual book instead of the code. I needed this for an assignment immediately and paid the money. You should have just sent it to me via email.!!!”

Helpful Report

Posted 2 months ago

“The book arrived quickly, but it has water damage.”

Helpful Report

Posted 2 months ago

“Takes too long to receive payment.”

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Posted 2 months ago

“Wrong book. I ordered ‘The Unmanifest Canvas’ by MM Yogi and received a different title by a different author.”

Helpful Report

Posted 3 months ago

“Paid extra for faster shipping. Twelve days have passed since book shipped. My first assignment is now late. This company doesn’t care about the customer. They never respond to any messages. Don’t use this company.”

Helpful Report

Posted 3 months ago

“TERRIBLE! I am never buying from this site again. My book came with no spine or backing to hold it together. My “book” is just pages. I’m am very upset and wrote an email with no response. Worst customer service. DONT BUY!!”

Helpful Report

Posted 3 months ago

“I rented two books. I received one book within 7 days. The second book was never delivered. Customer service dragged it out for over 2 more weeks, refused to send me another copy even though there was clearly an issue on their end and the book was never sent. Even after two weeks, I had to fight just to get a refund. I will never use Booksrun again.”

Helpful Report

Posted 3 months ago

“The book was not delivered, came back to sender. No delivery, no refund. The seller ignores my requests. Seems to be a scam.”

Helpful Report

Posted 4 months ago

“I’m trying to return books that I got delivered that I no longer need. It’s been more than 48 hours to hear anything from anyone. I would like to send the books I ordered, received, but didn’t use and would like a refund.”

Helpful Report

Posted 4 months ago

“They cheat you out of money… I got an offer to sell back a book for 1/3 of what I paid for it. I rated the book with the criteria that they gave even being generous. When they sent me the check it was $6 less than what was offered. 2 weeks have passed since I sent them an email (no options to speak with a person on their phone line) still no answer even sent the message twice. I will let my books rot before I will use them again.”

Helpful Report

Posted 4 months ago

“Took my money without telling me that my card expired before the rental agreement. I read the terms. No mention of that. 10 days to get money back. Scammer!!!!”

Helpful Report

Posted 4 months ago

“I lost my package and these are the books I use for my classes”

Helpful Report

Posted 5 months ago

BooksRun.com is rated 4.6 based on 586 reviews