Boomf Reviews

Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

4.0 Rating 5,311 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

Questions

Metrics

4.0

Based on 5,311 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First and probably last order! Ordered a card last week for a birthday on Sunday (18th which was yesterday). And it's still not arrived. I had to purchase a card from a national card retail outlet which wasn't the personalised version I wanted.. but at least I was guaranteed to receive what I paid for!”

Helpful Report

Posted 4 years ago

🚚 We are sorry to hear your item has not arrived. We have sent you an email 📧

Posted 4 years ago

“Getting kids of emails asking how you’ve done and I’m still waiting for my order to arrive with no sign of it turning up yet! Not happy because I needed it and now it will be useless”

Helpful Report

Posted 4 years ago

🚚 We are sorry to hear your item has not arrived we have sent you an email 😊

Posted 4 years ago

“The butterfly arrived broken in the card, the elastic had snapped and therefore didn't work”

Helpful Report

Posted 4 years ago

🦋💔🦋 Sorry your butterfly was broken We have sent you an email

Posted 4 years ago

“To be honest the item did not pop very disappointed”

Helpful Report

Posted 4 years ago

Sorry to hear the item did not pop 🎊 We have now sent you an email

Posted 4 years ago

“Cool good fun”

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Posted 4 years ago

Thanks for your feedback Jamie 😊👍🏼

Posted 4 years ago

“Item was overpriced I was initially happy to pay a little extra for a nice surprise for my son on his birthday however when the Boomf didn’t explode I was quite upset and disappointed Then I received an email asking how I found the experience to which I replied politely that I was disappointed in the service and received no reply This is now the second email I’m responding too”

Helpful Report

Posted 4 years ago

😭😭😭 Sorry to hear your item did not work as expected An email has been sent to you so we can rectify this issue ❤️

Posted 4 years ago

“Bought this for my 5 years nephew and it didn't work. Very disappointed.”

Helpful Report

Posted 4 years ago

😰 We are sorry to hear this! An email has been sent so we can look into this for you 😁🙃

Posted 4 years ago

“Ordered 2 wks ago and still not arrived”

Helpful Report

Posted 4 years ago

😰 We are sorry to hear this Lesley. An email has been sent so we can look into this for you 😁🙃

Posted 4 years ago

“My Boomf hasn’t arrived to my friend Please help!!! It was sent to Canada September 13/14th it’s now 15 October Please contact me at this email address Many thanks”

Helpful Report

Posted 4 years ago

Unfortunately we do not ship gift boxes outside of the UK Rachel. A refund was issued for your item 🎁💖🎁

Posted 4 years ago

“Ordered on 5 October...still hasn't arrived!”

Helpful Report

Posted 4 years ago

Rhiannon, I am so sorry your gift has got lost on its journey to you. 😔 Looking at your order I can see we dispatched it on time and it should have been delivered by 8 October at the latest. 🤔 I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀💕

Posted 4 years ago

“Very disappointed was nothing like the TV advert...the box did not pop out and the confetti just fell on the floor!”

Helpful Report

Posted 4 years ago

Oh no Sue! I am so sorry your gift didn't "Boomf" 🎉🤦‍♀️ I understand how disappointing this must have been for you. 😢 I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 💕

Posted 4 years ago

“Rubbish, it didnt say what was inside envelope, and i order a lot for xmas coming ,so i opened envelope and it said tear here, so i did and confetti came out, So then i knew what it was, so basically its ruined”

Helpful Report

Posted 4 years ago

Hi, We are very sorry to hear this. We have contacted you via email to follow up on this with you.

Posted 4 years ago

“Not impressed at all ,it was my wife's birthday card and when she pulled the tab about 7 pieces of confetti came out the rest was stuck to the side of the card .very disappointing for the price of the card . I think a refund is in order. Yours James Connolly”

Helpful Report

Posted 4 years ago

We are very sorry to have let you down on such a special occasion! We have reached out to you via email to follow up on this with you.

Posted 4 years ago

“Rubbish product, and with postage, very poor value for money”

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Posted 4 years ago

We are very sorry to hear this Angela! We have reached out to you via email so we can discuss this further with you 🙂

Posted 4 years ago

“My fiance opened the card and the butterfly dropped. The rubberband was broken, and my fiance looked sad. Never using boomf again. I want a refund”

Helpful Report

Posted 4 years ago

🦋💔🦋 Sorry your butterfly was broken We have now sent you an email

Posted 4 years ago

“This is the first time ordering from boomf but we have received one as well...the one we received didn’t “pop” out like in the videos and the one we sent to someone didn’t “pop” out either...it’s a great concept hence why I decided to order thinking the one we received was a naff one...very disappointing”

Helpful Report

Posted 4 years ago

We are very sorry to hear this Samantha. We have reached out to you via email so we can look into this for you 🙂

Posted 4 years ago

“The confetti didnt pop. Would not buy again”

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Posted 4 years ago

We are very sorry to hear this! We have sent you an email so we can follow up on this with you 🙂

Posted 4 years ago

“No instructions no idea what the box was for and the confetti thing was a bit weak. Sorry. Try including some instructions and a product that works.”

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Posted 4 years ago

Thanks for your feedback 😊👍🏼😊👍🏼 I can see that we have now resolved the issued and provided a refund 💞

Posted 4 years ago

I can see this issue has been rectified and a refund issued 😊☺️🙃

Posted 4 years ago

“Wasn’t worth the money at all”

Helpful Report

Posted 4 years ago

😒🤨😒🤨 We are sorry to hear you was not happy with your purchase. We have now sent you an email so we can look into the problem and find a resolution

Posted 4 years ago

“Really disappointed. Didn’t arrive on time. Still hasn’t turned up 4 days later.”

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Posted 4 years ago

😞 Hey Michelle we are sorry to hear your item has not arrived 💔 We have now sent you an email as we wold like to look into this for you 🙃

Posted 4 years ago

Boomf is rated 4.0 based on 5,311 reviews