Boomf Reviews

Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

4.0 Rating 5,311 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

Questions

Metrics

4.0

Based on 5,311 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still haven’t received my order”

Helpful Report

Posted 4 years ago

We're sorry to hear that Jonathan. Please could you send us a quick email to hello@boomf.com with your order details and we'll get this sorted for you! 💫

Posted 4 years ago

“The card arrived 4 days late, really disappointing after spending almost £30 on the card.”

Helpful Report

Posted 4 years ago

Hi Tom, We're so sorry to hear this! Although the postal service should be running normally there may be some delays due to the pandemic, we can only apologise for that. If you would like to discuss further, we'd be happy to hear from you at hello@boomf.com. Kind regards Team Boomf

Posted 4 years ago

“The box did not pop, complete waste of money!!”

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Posted 4 years ago

Oh no Charlotte! Please could you drop us an email to hello@boomf.com with your order details and we'll look into this right away! 💫

Posted 4 years ago

“As a birthday card box surprise . I wasn’t impressed by the size of the items I purchased for the amount of money it’s not very large photos or card . I would be happy with a refund”

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Posted 4 years ago

Sorry to hear this Brian! If you would like to discuss further please feel free to drop us an email to hello@boomf.com :)

Posted 4 years ago

“Card not been received by recipient so not very happy with service.”

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Posted 4 years ago

Anne, my apologies your card did not arrived as quickly as you hoped. Looking at your order I can see we dispatched it on time, and it should be delivered by 25 November at the latest. 😅 Your gift went with our standard shipping service, this takes 8-12 working days (Monday to Friday) to arrive once shipped. 💕

Posted 4 years ago

“Don't even know where my Boomf box is still not delivered even though it's tracked , no info no details”

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Posted 4 years ago

Hi Kaz, my apologies your card did not arrived as quickly as you hoped. Looking at your order I can see we dispatched it on time. 😀 Can you please have a look at your email, I have just dropped you a message with more details about your order. 💕

Posted 4 years ago

“Haven’t received the card.”

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Posted 4 years ago

Nicoleta, I am so sorry your gift has got lost on its journey to you. 😔 Looking at your order I can see we dispatched it on time and it should have been delivered by 12 November at the latest. 🤔 Can you please have a look at your email 👀 my colleague replied to your message yesterday as we would love to resolve this right away. 😀💕

Posted 4 years ago

“The card didn’t work. Anticlimax and compete waste of money.”

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Posted 4 years ago

Oh no Brian! I am so sorry your gift didn't "Boomf" 🎉🤦‍♂️ I understand how disappointing this must have been for you. I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀💕

Posted 4 years ago

“Absolute rubbish it still hasn't been delivered and you are impossible to contact im very angry”

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Posted 4 years ago

Jan, I am so sorry your gift has got lost on its journey to you. 😔 Can you please have a look at your email 👀 I can see my colleague responded to your email last Wednesday. Could you reply to this, as we would love to get this resolved right away. 😀💕

Posted 4 years ago

“I still haven’t got it”

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Posted 4 years ago

Brooke, I am so sorry your gift has got lost on its journey to you. 😔 Looking at your order I can see we dispatched it on time and it should have been delivered by 12 November at the latest. 🤔 I can see you have been in contact with us to resolve this 😅 If there is anything else we can do for you, please email us at hello@boomf.com 💕

Posted 4 years ago

“The product didn’t work. Very disappointed. WhenI initially responded I was told customer services would be in contact but nothing thus far...”

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Posted 4 years ago

Tommy, I am so sorry your gift didn't "Boomf" 🎉🤦‍♂️ I understand how disappointing this must have been for you. I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀💕

Posted 4 years ago

“The confetti did not pop out. Disappointing”

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Posted 4 years ago

Oh no! I am so sorry your gift didn't "Boomf" 🎉🤦‍♀️ I understand how disappointing this must have been for you. 😢 I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀💕

Posted 4 years ago

“Ordered and paid for before the 9th of November when it was shipped??? Still not here and will now miss the special birthday it was meant for. Really peed off!!!!!”

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Posted 4 years ago

Louise, I am so sorry your gift has got lost on its journey to you. 😔 Looking at your order I can see we dispatched it on time and it should have been delivered by 12 November at the latest. 🤔 I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀💕

Posted 4 years ago

“Extremely disappointed. Brought one of the flutterby cards for my daughters 18th birthday. It didn’t do anything. I had one for my other daughters 21st and she loved hers. I will not be ordering again and expect a full refund.”

Helpful Report

Posted 4 years ago

Sorry to hear your Flutter Card did not work as expected 💔 We have now sent you an email

Posted 4 years ago

“It’s not turned up yet?🤷‍♂️”

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Posted 4 years ago

Oh no Garry! Would you be able to send us a quick email to hello@boomf.com with your order details and we'll look into this for you Many thanks, Team Boomf

Posted 4 years ago

“Butterfly card The butterfly card was opened and the butterfly dropped to the ground A 10 year old girl was very disappointed”

Helpful Report

Posted 4 years ago

We're so sorry to hear that, we work hard to ensure all our cards work to their best potential ad we are disappointed to have let you both down on this occasion. Could you drop us a quick email to hello@boomf.com with your order details and we'll look into this for you? Many thanks, Team Boomf :)

Posted 4 years ago

“Confetti just fell out the card, very disappointing”

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Posted 4 years ago

So sorry to hear that Lorraine! Would you mind sending us a quick email with your order details to our customer support team at hello@boomf.com so we can look into what happened for you? Best wishes, Team Boomf 💫

Posted 4 years ago

“Total waste of money”

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Posted 4 years ago

Sorry to hear that Rianna, we'd love to hear more from you about what went wrong with your boomf! Would you mind sending us a quick email with your order details to our customer support team at hello@boomf.com so we can look into what happened for you? Many thanks, Team Boomf 💫

Posted 4 years ago

“The card did it not work and did not keep any form of shape.”

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Posted 4 years ago

Sorry to hear that Sean. Would you mind sending us a quick email with your order details to our customer support team at hello@boomf.com so we can look into what happened for you? Best wishes, Team Boomf 💫

Posted 4 years ago

“Not yet recieved”

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Posted 4 years ago

Sorry to hear that your Boomf has not yet arrived Roger! Would you mind sending us a quick email with your order details to our customer support team at hello@boomf.com so we can look into what happened for you? Many thanks, Team Boomf 💫

Posted 4 years ago

Boomf is rated 4.0 based on 5,311 reviews