Boomf Reviews

Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

4.0 Rating 5,311 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

Questions

Metrics

4.0

Based on 5,311 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor service, cancelled my order without telling me and so missed the day of the special occasion. Then to make amends offered me a.refund on something I already was getting refunded, to look good. NEVER AGAIN”

Helpful Report

Posted 4 years ago

Hi Kuljeet, we're so sorry about that! :(

Posted 4 years ago

“Confetti didnt pop everywhere just stayed in the card then fell out when tipped upside down”

Helpful Report

Posted 4 years ago

Sorry to hear that Charmaine! Could you drop our Customer Support team a quick email to hello@boomf.com with your order details and we'll look into this for you! 💫

Posted 4 years ago

“The delivery box was battered and one of the balloons wasn't fully blown up. The presentation and balloons was soo poor I did not give it to my girlfriend as I was embarrassed at the quality.”

Helpful Report

Posted 4 years ago

Oh no! We're so disappointed and sorry to hear that Mark! Could you drop our Customer Support team a quick email to hello@boomf.com with your order details and we'll look into this for you! 💫

Posted 4 years ago

“Awful product. Massively overpriced and the “pop” mechanism failed to work. A few cheap and tacky flakes of confetti really doesn’t make up for it. Couple this with the fact that no one from the company has bothered to contact me after the first review I left, even though they said someone would. All in all a complete waste of money and a very disappointing experience for my 12 year old niece.”

Helpful Report

Posted 4 years ago

We're so sorry to hear that Natasha! Could you drop our Customer Support team a quick email to hello@boomf.com with your order details and we'll look into this for you right away! 💫

Posted 4 years ago

“Didn’t work”

Helpful Report

Posted 4 years ago

Sorry to hear that Jessica! Would you mind sending our Customer Support team a quick email to hello@boomf.com with your order details and we'll look into this for you! 💫

Posted 4 years ago

“Unfortunately it didn’t work !!!”

Helpful Report

Posted 4 years ago

Sorry to hear that Mel! Could you drop our Customer Support team a quick email to hello@boomf.com with your order details and we'll look into this for you! 💫

Posted 4 years ago

“Flutter broke not impressed”

Helpful Report

Posted 4 years ago

Sorry to hear that Karl! Could you drop our Customer Support team a quick email to hello@boomf.com with your order details and we'll look into this for you! 💫

Posted 4 years ago

“I’ve not received my order yet you are asking me to review it ??? Where is it ?”

Helpful Report

Posted 4 years ago

Sorry to hear that Paul! Could you drop our Customer Support team a quick email to hello@boomf.com with your order details and we'll look into this for you! 💫

Posted 4 years ago

“Waste of £8. Ordered the cannon Christmas card but the confetti just fell out of the bottom!”

Helpful Report

Posted 4 years ago

Sorry to hear that Terri! Could you drop our Customer Support team a quick email to hello@boomf.com with your order details and we'll look into this for you! 💫

Posted 4 years ago

“The boomf box for my husband’s birthday has not arrived. Very disappointed as I ordered it early just in case.”

Helpful Report

Posted 4 years ago

Sorry to hear that Sharon! Could you drop our Customer Support team a quick email to hello@boomf.com with your order details and we'll look into this for you! 💫

Posted 4 years ago

“Very disappointed, the card I ordered did not get delivered however I did get a refund after emailing them about my order.”

Helpful Report

Posted 4 years ago

Sorry to hear that Kerry! We really appreciate your feedback and glad we could resolve your issue 💫

Posted 4 years ago

“Ordered flutter card with champagne abs chocolate. On my friends bday only the box turned up the chocolate bars were broken in bits no card enclosed. Then after speaking with boomf another was sent dhl, they wanted a signature so couldn’t receive it still. 2 days later 2 cards showed up. One of the flutters didn’t open up the other one did. Was it value for money. In answer no. I’d rather spend the same amount of money in something better.”

Helpful Report

Posted 4 years ago

Sorry to hear that Richard! We do however appreciate your feedback which is invaluable for us when looking to improve our products and services💫

Posted 4 years ago

“Hello, I am still waiting for my order to be delivered.”

Helpful Report

Posted 4 years ago

Sorry to hear that Frazer! Could you drop our Customer Support team a quick email to hello@boomf.com with your order details and we'll look into this for you! 💫

Posted 4 years ago

“This was quite a disappointment as it was nothing like we expected. The confetti did not work as it was shown and actually when it arrived the confetti was all over the place and not in it’s place.”

Helpful Report

Posted 4 years ago

Oh no Meena ! Could you drop our Customer Support team a quick email to hello@boomf.com with your order details and we'll look into this for you! 💫

Posted 4 years ago

“Great product shame the delivery didn’t come on time for the event the card was needed for”

Helpful Report

Posted 4 years ago

Sorry to hear that Ellesse! Could you drop our Customer Support team a quick email to hello@boomf.com with your order details and we'll look into this for you! 💫

Posted 4 years ago

“Didn’t explode :(”

Helpful Report

Posted 4 years ago

Sorry to hear that Sharan! Could you drop our Customer Support team a quick email to hello@boomf.com with your order details and we'll look into this for you! 💫

Posted 4 years ago

“I ordered a card for my brother in October. It never came so I contacted boomf and they sent a replacement. It also never came. I have never been so disappointed and upset I couldn’t give my brother his card for his birthday. IF YOU ARE IN THE U.S. DO NOT BUY FROM HERE. Find a copy from Amazon. My money went down the drain.”

Helpful Report

Posted 4 years ago

HI! I can see that we are still within the delivery window for your item! 💌 This will be with you 18th December the latest 💖🥳

Posted 4 years ago

“I was so disappointed. I ordered 2 cards a confetti bomb and a butterfly card for my nephew. The confetti bomb just sort of spilled out over the card and the butterfly instead of popping out the card flopped out.”

Helpful Report

Posted 4 years ago

We are very sorry to hear this! I can see you have worked with our team and have resolved this issue. Thank you so much for your understanding 🦋🎊💖

Posted 4 years ago

“Card and cuddle toy went missing fur 2 weeks, would not use again”

Helpful Report

Posted 4 years ago

We are sorry for the delivery issues with your order but appreciate your feedback 🙂

Posted 4 years ago

“Very disappointed ....didn’t pop out like expected ...what a real let down ...waste of money 🙁”

Helpful Report

Posted 4 years ago

Sorry to hear that Emma! Please could you drop us an email to hello@boomf.com with your order details and we'll look into this right away! 💫

Posted 4 years ago

Boomf is rated 4.0 based on 5,311 reviews