Boomf Reviews

Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

4.0 Rating 5,311 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

Questions

Metrics

4.0

Based on 5,311 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This order was a replacement for a non arrival of our first order. This order has not shown up either.”

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Posted 4 years ago

That's awful, I am so sorry! If you could drop us an email we will work this out and help as best we can. I really do apologise Liam.

Posted 4 years ago

“Hi sorry to tell you but it never work So disappointed that it has none of the confetti came out”

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Posted 4 years ago

I'm so sorry to see this has happened James. I have dropped you an email now to try and help resolve it with you 🌟

Posted 4 years ago

“Not received my order I purchased over a week ago 60th Birthdays been & gone! Thanks for nothing!”

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Posted 4 years ago

I'm so, sincerely sorry this has happened Beth! I really hope we can get this resolved for you if you could pop us an email with your address details?

Posted 4 years ago

“The box didn't pop up or the stars burst out was very disappointed”

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Posted 4 years ago

Oh no, I am so sorry Christopher! If you can contact us with any details on this, we will absolutely look into this and try and help. I really do apologise, we obviously want the very best for all our lovely customers 😊

Posted 4 years ago

“Not what I expected, I paid £9 plus for a box and some confetti that sprang from a different package!!! Very poor.”

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Posted 4 years ago

I'm really sorry to hear that Jane, if you can provide us with any feedback on how to improve, we are very open to ideas and ways to make this the best experience for our customers.

Posted 4 years ago

“It hasn’t arrived her birthday was yesterday, I had an email Tuesday 12th jan to say shipped”

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Posted 4 years ago

I'm so sorry to hear this Leanne. If it's still not been received, please pop us over an email and we can look into that for you ❤️

Posted 4 years ago

“Sadly it hasn't turned up for my daughter's 11th birthday yesterday!! Very disappointed customer! :(”

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Posted 4 years ago

Im so, sincerely sorry about this. I have emailed you now and I really hope we can try and help sort this ❤️

Posted 4 years ago

“I was so disappointed it never hoped popped”

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Posted 4 years ago

I'm so sorry to hear that Denny. We would really like to help resolve this with you if you could provide details on what happened and your order details. Our email address is hello@boomf.com - really hope to hear from you soon!

Posted 4 years ago

“The card has not arrived”

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Posted 4 years ago

Hi Allison, that's so disappointing to hear! I have dropped you an email now to try and help resolve this with you ❤️

Posted 4 years ago

“I have not received it yet”

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Posted 4 years ago

I'm really sorry to hear it hasn't arrived yet for you. I hope you love it when it does! Let us know if it exceeds the delivery window and we can help ❤️

Posted 4 years ago

“Scammers!!!!!”

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Posted 4 years ago

Sorry to hear that, would you be able to send us an email to hello@boomf.com with your order details and we'll look into this for you! 💫

Posted 4 years ago

“HORRIBLE HORRIBLE HORRIBLE! TERRIBLE AND WOULD NEVER RECOMMEND. I ordered a Christmas bomb card and it never came in the mail. I ordered in the beginning of December and it's January and still haven't received anything. I have tried contacting them multiple times and NO response. The only response I got from them after telling them about my issue was 'what was your order number *heart emoji*'. Then NOTHING AFTERWARDS. Honestly, you ruined my Christmas present for my boyfriend and I hate that.”

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Posted 4 years ago

Hi there, I am sincerely sorry to hear this! I have checked and we have received your email from yesterday evening but none others. I really am so sorry but I have responded to you now to help resolve this with you 🌟

Posted 4 years ago

“Horrible horrible horrible. My orders never came and it should've came before Christmas. I ordered almost 3 WEEKS AGO. I'm upset because my boyfriend never got his gift and customer service takes forever to answer. And I still to this day don't have the order I PAID for. If this continues on, I will NEVER recommend you guys to any of my friends, colleagues, family again. Please fix your customer service and your orders because this is ridiculous.”

Helpful Report

Posted 4 years ago

Hi there, Your order should be arriving at its destination at the very latest tomorrow, please get back in touch with us if it does not or if you have any other queries! Kind regards, Team boomf

Posted 4 years ago

“Gift box didn’t explode. Waste of money”

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Posted 4 years ago

We're so disappointed to hear that Matt! Please send our customer support team an email to hello@boomf.com with your order details and we'll look into this for you!✨

Posted 4 years ago

“Still haven't received the boomf and was ordered way before Christmas what a joke and I done 2”

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Posted 4 years ago

Oh no Kai! Please send our customer support team an email to hello@boomf.com with your order details and we'll look into this for you!✨

Posted 4 years ago

“8 days later birthday has come and gone and still no cards.. terrible service”

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Posted 4 years ago

Oh no! Please send our customer support team an email to hello@boomf.com with your order details and we'll look into this for you!✨

Posted 4 years ago

“The card i bought my mum the elastic band was snapped on the butterfly so nothing happend , then my brother card the dragon just flopped out the box not worth the money at all”

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Posted 4 years ago

That is so disappointing to hear Kayleigh! Would you be able to send our customer support team a quick email with your order details and they will look into this for you 💫

Posted 4 years ago

“Honestly don't bother, it will be good for family joke, for years to come though! Came in envelope, no idea what it was( nothing to say what it was)! nearly opened it. Tiny little thing aswel”

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Posted 4 years ago

Sorry to hear that Matt! We do however appreciate your feedback and we can assure you we will pass this on to the rest of the team to look at going forward, Best wishes, Team Boomf

Posted 4 years ago

“Rubbish the boom didn't even work very disappointing”

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Posted 4 years ago

Oh no Christine! Please send our customer support team a quick email to hello@boomf.com with your order details and we'll look into this for you as soon as possible! 💫

Posted 4 years ago

“Poor customer service! Every response was from a different representative. The card was never received and the replacement that was sent (2month process) was a DOA. The flutter card did not work, the butterfly was flat and was such a disappointment! Never ever will I order again! Also, order replacement and or credit was only offer. They would not even expedite shipping after order was missing unless I paid more. Horrible business!”

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Posted 4 years ago

Hi Kacy, We're sorry you had such a bad experience with us! We do try our best to resolve issues as quickly and efficiently as possible, we are sorry you feel so let down. Thank you for your feedback and do get back in touch if you would like to discuss further Team Boomf

Posted 4 years ago

Boomf is rated 4.0 based on 5,311 reviews