Boomf Reviews

Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

4.0 Rating 5,311 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

Questions

Metrics

4.0

Based on 5,311 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The card didn’t explode, even though it was opened exactly as instructed. Waste of money!”

Helpful Report

Posted 4 years ago

Hello Jane, 👋🏼 We are so deeply sorry that the product has not worked the way it was meant to, if you email us on hello@boomf.com with details on your order and we will of course make sure we can rectify this dilemma! 😔💗

Posted 4 years ago

“My first card arrived bent and then popped in my cupboard overnight. I emailed to ask for a replacement and was told it would be sent the next day, which was great, but I was then sent someone else’s 50th photo on my daughter’s 10th card! I emailed again to be told our card was due to arrive too, but that hasn’t come.”

Helpful Report

Posted 4 years ago

Hello Claire , 👋🏼 We are so deeply sorry that you have had a terrible experience with us, if you email us on hello@boomf.com with details on your order and we will of course make sure we can rectify this dilemma! 😔💗

Posted 4 years ago

“I've receive my cards and I've been waited for more than a month. I waste my time and money, and lost the chance to give the big surprised. It's a very unhappy experince.”

Helpful Report

Posted 4 years ago

Hi there , 👋🏼 We are so deeply sorry that you have not received your order yet, if you email us on hello@boomf.com with details on your order and we will of course make sure we can rectify this dilemma! 😔💗

Posted 4 years ago

“I've receive my cards and I've been waited for more than a month.”

Helpful Report

Posted 4 years ago

Hiya Lulu , 👋🏼 We are so deeply sorry that you have not received your order yet, if you email us on hello@boomf.com with details on your order and we will of course make sure we can rectify this dilemma! 😔💗

Posted 4 years ago

“There was no Boomf, more like floomf, for ****ing let down It’s a good job I wasn’t recording the reaction”

Helpful Report

Posted 4 years ago

Hi George , 👋🏼 We are so deeply sorry that the product has not worked the way it was meant to, if you email us on hello@boomf.com with details on your order and we will of course make sure we can rectify this dilemma! 😔💗

Posted 4 years ago

“The cards were great as usual....but... I wanted to send a gift box to my sister in Warrington. But because I am currently in Spain, the system decided that I wanted to send something to Spain - a transaction on which jolly old Brexit has put the kybosh. I am British, with a British credit card, a billing address in the UK, and a delivery address in the UK. I went to Fortnum and Mason in the end. They said they cannot deliver to Spain, but they did allow me to deliver to Warrington with no problems at all. Don’t let your IT dictate your customer service. It should be the other way round!”

Helpful Report

Posted 4 years ago

Hello Peter, 👋🏼 We are so deeply sorry that you have had a terrible experience with us, if you email us on hello@boomf.com with details on your order and we will of course make sure we can rectify this dilemma! 😔💗

Posted 4 years ago

“Very disappointed that the product has still not been delivered 8 days after ordering. Hence I am unable to comment on product item but I will not use Boomf again. You have taken my money and given poor customer service- no Birthday card for my daughter who we are unable to see due to covid restrictions and were hoping to be able to send a timely surprise.”

Helpful Report

Posted 4 years ago

Hiya Julia , 👋🏼 We are so deeply sorry that you have not received your order yet, if you email us on hello@boomf.com with details on your order and we will of course make sure we can rectify this dilemma! 😔💗

Posted 4 years ago

“Card went off as I opened the envelope and there was no way it was going to re load despite numerous attempts. Very disappointed, won' be buying again. 😡”

Helpful Report

Posted 4 years ago

Hiya Michelle, 👋🏼 We are so deeply sorry that the product has not worked the way it was meant to, if you email us on hello@boomf.com with details on your order and we will of course make sure we can rectify this dilemma! 😔💗

Posted 4 years ago

“Was very disappointed in my pop up card , I brought it for my dads 70th and it didn’t do what it shown on the TV, didn’t pop out with confetti and a little box 😢”

Helpful Report

Posted 4 years ago

Hello Michelle, 👋🏼 We are so deeply sorry that the product has not worked the way it was meant to, if you email us on hello@boomf.com with details on your order and we will of course make sure we can rectify this dilemma! 😔💗

Posted 4 years ago

“Didn’t pop ☹️ Very disappointed didn’t think it was value for the money”

Helpful Report

Posted 4 years ago

Hello Brenda , 👋🏼 We are so deeply sorry that the product has not worked the way it was meant to, if you email us on hello@boomf.com with details on your order and we will of course make sure we can rectify this dilemma! 😔💗

Posted 4 years ago

“Ive not received it!!!!”

Helpful Report

Posted 4 years ago

Hiya Nicola, 👋🏼 We are so deeply sorry that you have not received your order yet, if you email us on hello@boomf.com with details on your order and we will of course make sure we can rectify this dilemma! 😔💗

Posted 4 years ago

“A lot smaller than expected, it did not pop and shoot the confetti out very disappointed”

Helpful Report

Posted 4 years ago

Hi Caroline , 👋🏼 We are so deeply sorry that the product has not worked the way it was meant to, if you email us on hello@boomf.com with details on your order and we will of course make sure we can rectify this dilemma! 😔💗

Posted 4 years ago

“I would love to give you a review but I still haven’t received the item yet.”

Helpful Report

Posted 4 years ago

Hi Matt, 👋🏼 We are so deeply sorry that you have not received your order yet, if you email us on hello@boomf.com with details on your order and we will of course make sure we can rectify this dilemma! 😔💗

Posted 4 years ago

“Delivery said 2-3 days I purchased a week and half before it was required and it was late. Communication when trying to chase where it was was slow to come back to me. And they didn’t even give me a discount for the product that by the time it came I didn’t need anymore. And the communication from the company was far too slow and poor.”

Helpful Report

Posted 4 years ago

Hello Victoria , 👋🏼 We are so deeply sorry that you have had a terrible experience with us, if you email us on hello@boomf.com with details on your order and we will of course make sure we can rectify this dilemma! 😔💗

Posted 4 years ago

“I ordered the box,it came with no instructions so I don't even know what to do with it, do I open the package & build the box?”

Helpful Report

Posted 4 years ago

If you ordered the bomb card it arrives flat- simply hand to the recipient and they open the tab pull back the side tabs and allow it to pop and explode into shape! 🎁🤩

Posted 4 years ago

“It didn’t explode like it does in the advert, disappointing”

Helpful Report

Posted 4 years ago

Oh no we are sorry to hear that! Pop us an email to hello@boomf.com so we can look into this for you 💕

Posted 4 years ago

“Bought for my granddaughter and when she opened the card only a couple of bits of confetti came out for the price it wasn’t worth it wouldn’t buy again”

Helpful Report

Posted 4 years ago

Hello Deborah , 👋🏼 We are so deeply sorry that the product has not worked the way it was meant to, if you email us on hello@boomf.com with details on your order and we will of course make sure we can rectify this dilemma! 😔💗

Posted 4 years ago

“Card didn't turn up”

Helpful Report

Posted 4 years ago

Sorry to hear that! Please pop us an email to hello@boomf.com so we can look into this for you!

Posted 4 years ago

“Didn't pop up and "Boomf" like it was supposed to! Very disappointed”

Helpful Report

Posted 4 years ago

Oh no! please send us an email to hello@boomf.com with you order number so we can help with this asap!

Posted 4 years ago

“This was a box card for an 8 year old kid because he thought they were brilliant when he saw them on tv. However it was more than disappointing, I purchased the card and ordered before 2pm for next day delivery but 2 days later on his birthday I got an email to say it had only just been dispatched. Then when the card finally arrived he went to open it as per the instructions and the card just fell out as did the confetti. There was no exploding out as it shows just fell to the floor and completely disappointed everyone. I wouldn’t of minded and put it down to bad luck but it’s not the first time it’s happened but last time there was a little something there so it was able to be put back together and try again but this time couldn’t even do that. These cards aren’t cheap and I spent a lot of my time having resize everything to make it a personal card for him to then have it late even though stated order before 2pm for next day delivery and for it to be faulty and not work at all was very poor. If I could give 0 stars I would as I’m extremely disappointed with the service and the product completely. The idea is brilliant it’s just poorly executed or at least the 2 box cards I have had were.”

Helpful Report

Posted 4 years ago

I am so, so sorry to hear this has happened Adam. This is obviously an incredibly rare situation so if you could possibly email us on hello@boomf.com with your order details we will do whatever we can to help resolve this with you. I really do apologise

Posted 4 years ago

Boomf is rated 4.0 based on 5,311 reviews