Boomf Reviews

Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

4.0 Rating 5,311 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

Questions

Metrics

4.0

Based on 5,311 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a confetti card for my nephew it didn’t work!”

Helpful Report

Posted 4 years ago

Hello Adele , 👋🏼 We are so deeply sorry that the product has not worked the way it was meant to for your nephew, if you email us on hello@boomf.com with details on your order and we will of course make sure we can rectify this dilemma! 😔💗

Posted 4 years ago

“Website has no conversion however offers to shop around the world. Prior to payment it shows no conversion fee so you don't know how much you are paying if yours is not the three options provided. Would have been happier to see that they don't ship to my country than pay $60aud for a card!”

Helpful Report

Posted 4 years ago

Hi there, we are sorry if this was not clearer at the time of ordering, we do only offer in USD, EUR and GBP I'm afraid, if you would like to discuss further, we'd be happy to hear from you at hello@boomf.com 💫

Posted 4 years ago

“A waste of money, very expensive didnt even pop. Would have been better and a lot cheaper getting a personalised card”

Helpful Report

Posted 4 years ago

Oh no Samantha! We're so sorry to hear that. Could you drop us a quick email with your order details to hello@boomf.com and we'll look into this for you! 💫

Posted 4 years ago

“Seen videos on u tube but was not anything like I watched the box was smaller and it just rolled of the packet and there was no more than 5 pieces of confetti. Disappointing wouldn’t purchase again.”

Helpful Report

Posted 4 years ago

Hi Eve, we're so sorry to hear that, and really appreciate you getting in touch to let us know about your disappointing experience Could you drop us a quick email with your order details to hello@boomf.com and we'll look into this for you! 💫

Posted 4 years ago

“Unfortunately, the butterflies did not fly! Disappointed.”

Helpful Report

Posted 4 years ago

Oh no Nadiya! We're so sorry to hear that! Could you drop us a quick email with your order details to hello@boomf.com and we'll look into this for you right away! 💫

Posted 4 years ago

“Thing didn't work ot did what it spouse to do as I saw it on the video”

Helpful Report

Posted 4 years ago

Oh no Satnam! We're so sorry to hear that! Could you drop us a quick email with your order details to hello@boomf.com and we'll look into this for you! 💫

Posted 4 years ago

“Disappointed my daughter has not received her card yet so unable to give feedback”

Helpful Report

Posted 4 years ago

We're so sorry to hear that Kirpal! If you think your order should have arrived by now, would you be able to drop us a quick email with your order details to hello@boomf.com and we'll look into this for you! 💫

Posted 4 years ago

“Extremely upset as the card did not explode confetti as it was supposed to. I feel it was a complete let down and for almost £10 this is not satisfactory!”

Helpful Report

Posted 4 years ago

We're so sorry to hear that Vanessa! Could you drop us an email with your order details to hello@boomf.com and we'll look into this for you! 💫

Posted 4 years ago

“My order didn’t even arrive!!!”

Helpful Report

Posted 4 years ago

Oh no Kylie! We're so sorry to hear that! Could you drop us a quick email with your order details to hello@boomf.com and we'll look into this for you! 💫

Posted 4 years ago

“Card was ordered 6 days ago and has not been delivered. Absolutely no reason for this? Next day shipping is seemingly nonsense”

Helpful Report

Posted 4 years ago

Hi Judith! We're so sorry to hear that! We have sent you an email regarding this! :)

Posted 4 years ago

“Recipient received a card which was delivered late, despite organising express delivery and it was someone else’s order!”

Helpful Report

Posted 4 years ago

Hi there, I am so sorry to hear this 😔 I can see that our Boomf Customer Services Agents have been helping you with this issue and we hope they have been helpful in resolving this for you. Our sincerest apologies for this mix up once again.

Posted 4 years ago

“Was a flop to be honest I’m quiete furious as the person opened the package and the box didn’t even pop out snd the confetti just slid out rather than exploded disappointing”

Helpful Report

Posted 4 years ago

Hi Cullen , thank you for your review and I am sorry to hear this! I have sent you a direct email so that we can resolve this issue for you right away 🙂

Posted 4 years ago

“Wife’s 40th and it didn’t even open”

Helpful Report

Posted 4 years ago

Hi Richard thank you for your review and I am so sorry to hear about this! I have sent you a direct email so we can help resolve this issue for you right away ☺️

Posted 4 years ago

“My family didn't receive the boomf bomb I sent them”

Helpful Report

Posted 4 years ago

Hi Charlotte, we are so disappointed to hear that your item has yet to be delivered. I have sent you a direct email so that we can try to resolve this as quickly as possible for you 🙂

Posted 4 years ago

“I ordered the gift box for my daughter’s 40th birthday but it was a complete flop. Small amount of Confetti that didn’t spray out and give a surprise. Wouldn’t recommend this. I have sent several of the other type of bombs snd cards so I was really disappointed with this one when it didn’t work particularly as it was a big birthday.”

Helpful Report

Posted 4 years ago

Hi Carol, I am so sorry to hear of your poor experience with our Giftbox. Could you please email us at hello@boomf.com with your order details as we would really love to resolve this matter for you? Take care now and stay safe! Booms Team

Posted 4 years ago

“Second time I’ve purchased a butterfly card and both times the butterfly has been broken when the cards been opened!! Considering you pay like £8 for it, it’s shocking.”

Helpful Report

Posted 4 years ago

I am so sorry to hear this Amber! I have sent you over a direct email so that we can look in to solving this issue for you right away.

Posted 4 years ago

“I will never ever use this site again the card never turned up for my nieces 16th birthday and it still hasn’t turned up now will go back to using Moon pig again as I feel this was a total waste of money in every shape and form”

Helpful Report

Posted 4 years ago

Hi there! I am so sorry to hear you have yet to receive your card, could you please contact our customer services team at hello@boomf.com with your order details? We can then look in to this for you right away 🙂

Posted 4 years ago

“Quality of marshmallows wasn’t great. Ignored my complaint”

Helpful Report

Posted 4 years ago

I am really sorry to hear that Gemma. Please know we will be responding ASAP, we listen to and help resolve any enquiries that come into us. I really do apologise though x

Posted 4 years ago

“Order an item for my friend's birthday and it didn't arrive. I contacted them and they offered to send a replacement...which didn't arrive either. I understand that the courier is third party so lost parcels are out of the company's control, but I wouldn't ever purchase from this site again.”

Helpful Report

Posted 4 years ago

That's incredibly disappointing and genuinely rare. I am so sorry this has happened to you twice and I completely understand your frustrations. We hope one day we can change your mind and show you how great our gifts really are ❤️

Posted 4 years ago

“I’ve ordered 5 Boomf cards now and always loved the surprise they deliver. This time I was disappointed to find out the Boomf Bomb did not go off. The cube had to be assembled by the Recipient.”

Helpful Report

Posted 4 years ago

That's so disappointing to hear Stephanie! Obviously not the experience we want for our customers at all. If you have a video showing what happened, if you could send it over and we will of course look into that for you ❤️

Posted 4 years ago

Boomf is rated 4.0 based on 5,311 reviews