Boomf Reviews

Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

4.0 Rating 5,311 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

Questions

Metrics

4.0

Based on 5,311 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It turns out you really messed up here. You sent the card to thd wrong person The order was for Mrs Hugford from WF1... You actually sent it to S feldman Ls23.”

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Posted 4 years ago

Oh no Chris! I am so sorry your gift didn't have confetti 🎉🤦‍♂️ I understand how disappointing this must have been for you. 😢 I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀💕

Posted 4 years ago

“The box failed and didn't actually work 😔”

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Posted 4 years ago

Sharlene, I am so sorry your gift didn't "Boomf" 🎉🤦‍♀️ I understand how disappointing this must have been for you. 😢 I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀💕

Posted 4 years ago

“There was no confetti in the box”

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Posted 4 years ago

Felicity, my sincerest apologies your gift had no confetti 🎉🤦‍♀️ I understand how disappointing this must have been for you. 😢 I am pleased to see you have been in contact with my colleague to resolve this 😅 Once again, I am so sorry your Boomf experience was not as it should have been. 💕

Posted 4 years ago

“The item was placed upside down and all the confetti fell out. Won’t be ordering again.”

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Posted 4 years ago

Leanne, I am sorry to hear you were disappointed with your Boomf gift. 😔 I would love to get this resolved right away. 😀 Could you please email us at hello@boomf.com with your order number and explain in more detail what was wrong with your gift. 💕

Posted 4 years ago

“Never recived”

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Posted 4 years ago

We are very sorry to hear your item has not arrived with you yet 😢 we have reached out to you via email to follow up on this with you 😊🎊💖

Posted 4 years ago

“Not happy I ordered 11th of September and it has not arrived need refund a.s.p”

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Posted 4 years ago

We are very sorry to hear this 💔 It seems you may have missed a part of the address when placing your order 😥 We have emailed you to follow up on this for you. 😊

Posted 4 years ago

“I don't like writing negative reviews without giving the company a chance. However, I ordered a card and gift for my wife for our anniversary. It said order before 2pm to be send out the next day, so I put through the order on the Thursday, with the hope of delivery on the Saturday (our anniversary was on the Sunday). After ordering it did say that there was a potential delay, due to pandemic issues, and could take up to 3 days for delivery (I haven't experienced any delivery delays from anyone else after dispatch). No sign of delivery on the Saturday, so on the Sunday I had to go out and buy about £65 worth of stuff to make amends for not having anything that morning. Having waited until the following Thursday (over a week from the point of order) I PM'd the company Facebook page and got an auto response. over a day later though, still no reply, so I messaged again. Received another auto response saying I should receive a reply within 24hrs. So now we are over a week from confirmed dispatch. Over 8 days since I ordered. And 5 days after my anniversary and still no sign. So the big 'impact' of the card design (which was the point) is now lost. What's the point of getting that to happen more than a week after the event? Wasted over £30 on this and about £65 on top of that for a make up gift. I now have about £10 disposable cash left to my name because of this fiasco. I have tried to give a chance to rectify, but haven't even received a response to either of my messages. Absolutely gutted and would not recommend in a million years.”

Helpful Report

Posted 4 years ago

Hi Mark, We are very sorry to have let you down on such a special occasion You selected standard shipping which is 1-3 working days, however the item should definitely have been with you by now 💔 We have reached out to you via email so we can follow up on this with you 🙂

Posted 4 years ago

“Sorry but this did not work. I've had these before and they've been great but this was a total damp squib. No burst, no confetti shower. I'm sure it was a one off but very disappointing for a 70th birthday”

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Posted 4 years ago

😥😥 We are very sorry to have let you down on such a special occasion 💔 We have responded to your email and look forward to rectifying this for you 😊💖

Posted 4 years ago

“Absolute dissapoitment, no where near what we expected it to be.”

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Posted 4 years ago

We are very sorry to hear this!! We have reached out to you to put this right for you 💖😊

Posted 4 years ago

“Still not received”

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Posted 4 years ago

🚚 We are sorry to hear your item took a while to arrive ✉️ We have reached out to you so we can follow up on this 😊

Posted 4 years ago

“Was looking forward to my wife opening her card for our anniversary After watching videos online of people’s excitement and laughter . Only to be disappointed as the card did not do what was expected And all the confetti just slipped out of the bottom of the card . Very disappointed indeed .”

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Posted 4 years ago

😭😭😭 Sorry to hear your item did not work as expected We have contacted you to try and put this right for you 😊💖

Posted 4 years ago

“I paid for next day delivery to get it there for my mother’s birthday. I ordered it before 12pm and it arrived A WEEK LATE. Very poor service.”

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Posted 4 years ago

We are so sorry to hear your order did not arrive with you on time 😥 I have reached out to you via email and refunded your shipping costs 🙂 we do hope the gift was enjoyed still 💖

Posted 4 years ago

“I haven't received my order!!”

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Posted 4 years ago

We are very sorry to hear this 💔💔 It seems you may have missed out part of the address when placing your order 😥 but we have reached out to you to rectify the issue 😊🎉💖

Posted 4 years ago

“Unfortunately when my daughter opened her boomf box card the confetti failed to pop out do very disappointing”

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Posted 4 years ago

We are very sorry to hear this Emily!! 💔 This is not the service we want for our customers 😥 We have contacted you via email to follow up with you 🙂

Posted 4 years ago

“Very disappointed. My daughters 18th and it just didnt do anything when she opened it.”

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Posted 4 years ago

Ashley, I am so sorry your daughters gift didn't "Boomf" 🎉🤦‍♀️ I understand how disappointing this must have been for you. 😢 I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀💕

Posted 4 years ago

“It did not work. Even when it was shook.”

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Posted 4 years ago

Oh no Laura! I am so sorry your gift didn't "Boomf" 🎉🤦‍♀️ This is far from the experience we had intended for you 😢 I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀💕

Posted 4 years ago

“Damp squib!”

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Posted 4 years ago

Ian, my sincerest apologies you are disappointed with your Boomf experience. 😔 I would love to get this resolved right away 😀 Could you please email us at hello@boomf.com with your order number and explain in more detail what was wrong with your gift. 💕

Posted 4 years ago

“It was a canon card and didn't work properly. my daughter had to shake it.so disappointed. this is my 2nd boomf last time we had a cube that didnt pop :/ not happy 8 quid down the toilet really.”

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Posted 4 years ago

My sincerest apologies your gift didn't "Boomf" 🎉🤦‍♀️ I understand how disappointing this must have been for you. 😢 I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀💕

Posted 4 years ago

“I was very disappointed as the cube did not pop out of the card. We had to take it out of the cardboard and push it together.”

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Posted 4 years ago

Oh no Danielle! I am so sorry your gift didn't "Boomf" 🎉🤦‍♀️ This is far from the experience we had intended for you 😢 I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀💕

Posted 4 years ago

“Bought the butterfly pop card waste of money butterfly just fell out”

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Posted 4 years ago

Oh no Nicola! I am so sorry your flutter card was faulty 🦋😢 I understand how disappointing this must have been for you. 🤦‍♀️ I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀💕

Posted 4 years ago

Boomf is rated 4.0 based on 5,311 reviews