Boomf Reviews

Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

4.0 Rating 5,311 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

Questions

Metrics

4.0

Based on 5,311 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Highly Un exciting purchase”

Helpful Report

Posted 4 years ago

Oh no Carol, I am so sorry your are disappointed with your Boomf gift. 😔 This is far from the experience we had intended for you! 🤦‍♀️ I would love to get this resolved right away 😀 Could you please email us at hello@boomf.com with your order number and explain in more detail what was wrong with your gift. 💕

Posted 4 years ago

“My order still hasn’t arrived and it’s been a week”

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Posted 4 years ago

Abbie, I am so sorry your gift has got lost on its journey to you. 😔 Looking at your order I can see we dispatched it on time and it should have been delivered by 10 September at the latest. 🤔 I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀💕

Posted 4 years ago

“I've ordered a card from Boomf previously and was very impressed, however this time i ordered a balloon with a card but was very disappointed. We expected the balloon to "boomf" out of the box with confetti.. however the balloon was very deflated and didnt jump out the box. There was no confetti in the box or the card either. As a whole we were very underwhelmed by the whole experience.”

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Posted 4 years ago

Leah, my sincerest apologies that your Boomf ballon was faulty. 🤦‍♀️ I understand how disappointing this must have been for you. 😢 I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀 The Ballon does not come with confetti in the box 💕 As we are constantly improving our products based on the feedback we receive, I have taken a note of this as feedback to pass on. 🙌😊

Posted 4 years ago

“Very disappointed with my purchase. We were all videoing my husband opening it and it didn’t come out properly. A total waste of money. My husband actually said “Is that it””

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Posted 4 years ago

😳 We are so gutted you did not get the full confetti explosion Julie💥 An email has now been sent to you 📧

Posted 4 years ago

“I paid for 1-3 day delivery, it’s one week later and it still hasn’t arrived”

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Posted 4 years ago

🚚 We are sorry to hear your item is yet to arrive Flo ✉️. We have now sent you an email so we can look into the matter for you, 😊

Posted 4 years ago

“You did not deliver my order and offered no compensation / offer to redeliver”

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Posted 4 years ago

Stephanie, I am so sorry your gift got lost on it's journey to you. I understand how disappointing this must have been 😔 Looking at your order I can see we dispatched it on time and it should have been delivered by 4 September at the latest. 🤔 This is far from the experience we had intended for you! 🤦‍♀️ I can see that my colleague issued you a full refund at the start of this week. 😅 This will be back in your account in 5-10 working days. Can you please have a look at your email, we dropped you a message on Tuesday with all these details. 👀💕

Posted 4 years ago

“Did not deliver”

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Posted 4 years ago

We are so upset to hear this Amber 😭💔 An email has been sent to you so we can resolve the issue 😊

Posted 4 years ago

“The delivery was absolutely outstanding came within 2 days or ordering, however I opened the envelope and the confetti just fell out without opening the card itself there was no ‘explosion’ of confetti at all. Really disappointed and embarrassed.”

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Posted 4 years ago

Oh no Alfie! I am so sorry your gift didn't "Boomf" 🎉🤦‍♂️ I understand how disappointing this must have been for you. 😔 I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀💕

Posted 4 years ago

“What a load of rubbish It Did not do what it was meant to The confetti had fallen Out of it even though it was place carefully In My bag, I was very disappointed as I bought this for My daughters 30th. I will not recommend this to any of my friends or family, I fact I would tell them Not to waste all That Money”

Helpful Report

Posted 4 years ago

😞 We are sorry that your item did not work and the confetti ahd fallen out. We have sent you an email to try and resolve the issue. 🙏🏼👍🏼🙏🏼👍🏼

Posted 4 years ago

“We ordered a Boomf for a friend for her birthday. Upon presentation we anticipated a happy birthday Boomf ! And to our disappointment as she pulled the envelope open nothing happened ! I was so excited to order such a card and to my great sadness I can’t say we were happy with the result. Sorry Boomf a no go from us 😔”

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Posted 4 years ago

We are so upset to hear this 😭💔 Please email us at hello@boomf.com so we can fix this 😊👍🏼😊

Posted 4 years ago

“Paid £9.24 and never received. Asked for full refund, waiting for reply.”

Helpful Report

Posted 4 years ago

Hi Tessa Sorry to hear your item has not arrived 💔 I have now responded to your email 📧 and the issue has been resolved 😊

Posted 4 years ago

“Still not recieved it after it being resent !!”

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Posted 4 years ago

We are so upset to hear this 😭💔 Please email us at hello@boomf.com with your order details and explaining what the problem is. A refund will then be issued😊👍🏼😊

Posted 4 years ago

“It didn’t work disappointed”

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Posted 4 years ago

😭😭😭 Sorry to hear your item did not work as expected Please email us at hello@boomf.com

Posted 4 years ago

“Late despatch spoilt birthday surprise and never got back to me after progressing by email bit of a waste of money”

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Posted 4 years ago

😭😭😭 Sorry to hear this Gezz! Please email us at hello@boomf.com with your order number and explaining what the issue was. We will then look into this for you 🙏🏼👍🏼🙏🏼

Posted 4 years ago

“Was very expensive and didn't work properly. Disappointed.”

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Posted 4 years ago

😟😢 Sorry to hear 🎊 We would like to solve this for you so could you 📧 us at hello@boomf.com with your order details and explaining the problem with your order ❤️🤗❤️

Posted 4 years ago

“Great product u get one star cos u won’t stop emailing me”

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Posted 4 years ago

Thomas, it's fab to hear you love your Boomf gifts 💫💥🔥 I have removed your email address from our marketing list. 😊💕

Posted 4 years ago

Thomas, it's fab to hear you love your Boomf gifts 💫💥🎉 I have removed your email address from our marketing list, so you will only hear from us when you place an order. 😊💕

Posted 4 years ago

“Late delivery not next day as I had paid for. Poor quality product for the cost. Be aware you have to be home as this product needs to be signed for even though it’s just a card”

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Posted 4 years ago

Nicola, I'm so sorry your gift did not arrive as quickly as you hoped. 😔 Your gift was dispatched with Tracked Express Shipping service. This is a next working day signed for delivery service. We dispatched your order on the Monday, delivery was attempted on the Tuesday, as no one was in it was then rescheduled for a Wednesday delivery. 🤪 My apologies if this then missed the special day 😢 I hope your gift was enjoyed nonetheless. 💕

Posted 4 years ago

“long delivery”

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Posted 4 years ago

😞 Hey Charles we are sorry to hear your item took a while to arrive 💔 Could you please 📧 us at hello@boomf.com with your order information and the date of when it arrived. We can then see if it arrived outside our estimated times. If it is we will then issue a refund for the shipping cost. 🙏🏼🙏🏼🙏🏼

Posted 4 years ago

“Not very happy with it didn't explode my daughter was disappointed will not use again sorry”

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Posted 4 years ago

😳 We are so gutted you did not get the full confetti explosion💥 Please email us at hello@boomf.com with your order details and explaining the problem. We will look into this right away. 👍🏼

Posted 4 years ago

“have note got my parcel yet cant review it yet”

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Posted 4 years ago

😔 So sorry to hear you have not received your item 😭 Could you email us at hello@boomf.com with your order number and we will look into it for you 🤗

Posted 4 years ago

Boomf is rated 4.0 based on 5,311 reviews