Boomf Reviews

Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

4.0 Rating 5,311 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

Questions

Metrics

4.0

Based on 5,311 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn't work. Elastic band broke. I was so excited to give this to my friend and when she opened it it was broken. Absolutely disgusted especially, given the price of it. Wish I had gone and bought a standard card elsewhere. Will not use again!”

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Posted 4 years ago

Oh no! I am so sorry your received a faulty flutter 🦋😢 I understand how disappointing this must have been for you. 🤦‍♀️ I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀💕

Posted 4 years ago

“I have yet to receive my delivery.”

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Posted 4 years ago

Lynn, I am so sorry your gift has got lost on its journey to you. 😔 Looking at your order I can see we dispatched it on time and it should have been delivered by 14 August at the latest. 🤔 I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀💕

Posted 4 years ago

“My item still has not arrived I am very upset”

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Posted 4 years ago

Tayler, I am so sorry your gift has got lost on its journey to you. 😔 Looking at your order I can see we dispatched it on time and it should have been delivered by 31 July at the latest. 🤔 I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀💕

Posted 4 years ago

“Not received yet!”

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Posted 4 years ago

I am so sorry your gift has got lost on its journey to you. 😔 Looking at your orders I can see we dispatched both of them on time and they should have been delivered by 13 August at the latest. 🤔 I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀💕

Posted 4 years ago

“There was no big burst of confetti rather a small trickle. Very disappointed”

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Posted 4 years ago

Angela, I am so sorry your gift didn't "Boomf" 🎉🤦‍♀️ I understand how disappointing this must have been for you. 😢 I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀💕

Posted 4 years ago

“Unfortunately the previous card didn't explode properly :-(”

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Posted 4 years ago

Oh no Chris! I am so sorry your gift didn't "Boomf" 🎉🤦‍♂️ I understand how disappointing this must have been for you. 😢 I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀💕

Posted 4 years ago

“Very disappointed- I got the pop up card for my kids to give to my wife on her 40th but when she opened it the confetti and card didn’t pop out or do anything and stayed in the cover. Then after 1 min when she turned it upside down to pour the confetti out then the box popped out.”

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Posted 4 years ago

Beju, I am so sorry your gift didn't "Boomf" 🎉🤦‍♀️ I understand how disappointing this must have been, it is far from the experience we had intended for you! 😔 I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀💕

Posted 4 years ago

“Really disappointing. Card opened correctly but sprinkles just drifted into my daughter's knees. She didn't even notice them. A very expensive card with no impact. And I've not been offered a refund though I've informed customer service.”

Helpful Report

Posted 4 years ago

Jan, I am so sorry your gift didn't "Boomf" 🎉🤦‍♀️ I understand how disappointing this must have been for you. 😔 I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀💕

Posted 4 years ago

“Worst service. Parcel wasn't delivered because i didn't include a number but i always get my parcel's delivered even when i only include my postal code. Spoke with an agent and was told nothing could be done since i didn't include this. Not even a reship since they said they couldn't refund...anyways would advice my folks interested not to even bother and would narate this experience. To me its just a real off on stealing money from people, especially during this crisis.”

Helpful Report

Posted 4 years ago

David, I am so sorry you have not received your Boomf gift, this is far from the experience we had intended for you! 😔 Looking at your order I can see there is no apartment number or house number on the delivery address. There is only an intercom number provided 🤔 Unfortunately, without the building number, we cannot guarantee the delivery service will know which is the correct intercom to use on the street. 🤪 Once again I am so sorry that this has happened with you order. We would be happy to make a 50% discount code that you can use to recreate a gift with the correct address 😀 Please email us at hello@boomf.com if that would be useful. 💕

Posted 4 years ago

“Havnt recieved it yet”

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Posted 4 years ago

Martine, I am so sorry that your gift has not arrived yet! 😔 Looking at your order I can see that it was returned to us with the reason "Addressee Unknown" 🤔 Could you please have a look at your email 👀 My colleague dropped you a message on Sunday so we can get this sorted. 😀💕

Posted 4 years ago

“Was extremely disappointed, card only partly popped out, three bits of confetti fluttered to the ground before a clump of confetti fell to the floor! Would not recommend or consider purchasing in the future.”

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Posted 4 years ago

Isobel, I am so sorry your gift didn't "Boomf" 🎉🤦‍♀️ I understand how disappointing this must have been for you. I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀💕

Posted 4 years ago

“Not delivered on time”

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Posted 4 years ago

Paul, I am so sorry that your gift was not delivered on time. Looking at your order I can see that there is no house number on the delivery address 🤔 We have to assume that this is the reason your gift has not been delivered. Could you please have a look at your email, my colleague have contacted you to try and resolve this. 👀💕

Posted 4 years ago

“Unfortunately when my children opened the Pop up picture Boomf I ordered for my younger sons birthday, it didn’t pop up. I had to lift it up to make it pop. Gutted”

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Posted 4 years ago

Oh no! We're so sorry Kyla. I have just sent you an email to resolve this for you. We would really like to make this up to you!

Posted 4 years ago

“My order hasn’t turned up and I ordered it 2 weeks ago very unhappy”

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Posted 4 years ago

Hi Morgan, so sorry to hear about this. I've just sent you an email so that we can get this sorted ASAP!

Posted 4 years ago

“Failed to pop out into a box.”

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Posted 4 years ago

Oh no! We're so sorry to hear this. I have just sent an email to try to resolve this for you :)

Posted 4 years ago

“My order was cancelled due to the hot weather but I wasn't notified about it and I didn't Recieve an email. I had to call Boomf directly to find out the birthday gift I had ordered wasn't going to my mum.”

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Posted 4 years ago

Becky, my sincerest apologies that you were not informed of your cancelled order. I understand how frustrating and disappointing this must have been 😔 This is far from the experience we had intended for you! 🤦‍♀️ I have taken a note of this to pass on as feedback. 💕

Posted 4 years ago

“Waste of money. Very disappointed.”

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Posted 4 years ago

Hi Joanne, so sorry to hear this please let us know how we can resolve this for you? I have sent an email to you

Posted 4 years ago

“The I had to help open the card as the Velcro was stuck fast. Then the butterfly didn’t really fly.”

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Posted 4 years ago

Oh no, we are so sorry David. I have just sent you an email to get this resolved!

Posted 4 years ago

“Card never arrived , was offered a discount to be used within 28 days. Disappointed. Will stick to Moonpig as they never let me down.”

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Posted 4 years ago

Hi Jo, sorry to hear you weren't happy with the resolution that was offered. We'd like to resolve this for you. I have sent you an email with some more details :)

Posted 4 years ago

“I still haven't recieved this”

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Posted 4 years ago

Hi Daniel, so sorry to hear about this, we have just sent you an email to try and resolve this for you :) please do respond when you have a chance to!

Posted 4 years ago

Boomf is rated 4.0 based on 5,311 reviews