Boomf Reviews

Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

4.0 Rating 5,311 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

Questions

Metrics

4.0

Based on 5,311 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“disatisified”

Helpful Report

Posted 4 years ago

Imogen, I am so sorry your gift didn't "Boomf" 🎉😢 I understand how disappointing this must have been for you. 🤦‍♀️ I would love to get this resolved right away 😀 Can you please have a look at your email, I can see my colleague responded to your message yesterday so we can get this sorted. 👀💕

Posted 4 years ago

“I still have received my order”

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Posted 4 years ago

Amy, I'm so sorry that your Boomf has got lost on its journey to you 😢 Looking at your order I can see we dispatched it on time and it should have been delivered by 7 Aug at the latest. 🤔 I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀💕

Posted 4 years ago

“I brought the butterfly card for my daughters 7th Birthday. And the butterfly was broke so wasn’t the surprise I wanted for her. Very disappointed!”

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Posted 4 years ago

Samantha, I am so sorry your daughters flutter card was faulty 🦋😢 This is far from the experience we had intended for you! 🤦‍♀️ I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀💕

Posted 4 years ago

“Ordered on the 3rd still not delivered on the 15th. Massive disappointment.”

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Posted 4 years ago

Sam, I am so sorry your gift has got lost on its journey to your. 😢 I understand how disappointing this must have been for you. Looking at your order I can see we dispatched it on time and it should have been delivered by 7 Aug at the latest. 🤔 I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀💕

Posted 4 years ago

“My sister haven't received the card yet, her birthday was yesterday...”

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Posted 4 years ago

Oh no Klara! I am so sorry your gift has got lost on its journey to you 😢 I understand how disappointing this must have been for you. 🤦‍♀️ Looking at your order I can see we dispatched it on time and it should have been delivered by 12 August at the latest. 🤔 I would love to get this resolved right away 😀 Can you please have a look at your email, I have just responded to your message so we can get this sorted. 👀💕

Posted 4 years ago

“My card sent to Singapore in mid July has still not arrived”

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Posted 4 years ago

Jo, I am sorry that your gift has got lost on it's journey Singapore 😢 I understand how disappointing this must been for you. 🤦‍♀️ I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀💕

Posted 4 years ago

“Placed order on 2/8/2020 got order on11/8/2020 so no stars”

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Posted 4 years ago

Micheal, I am so sorry your gift was delivered so late 😢 I understand how disappointing this must have been for you. 🤦‍♂️ Looking at your order I can see we dispatched it on time and it should have arrived by 6 Aug at the latest. 🤔 I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀💕

Posted 4 years ago

“The envolope was all creased when it arrived. I was so disappointed with my purchase.”

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Posted 4 years ago

Oh no April, I'm so sorry to hear you gift got damaged on its journey to you 😢 This is far from the experience we had intended for you! 🤦‍♀️ I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀💕

Posted 4 years ago

“Awful, didn’t pop out at all, very disappointed as I was a first time buyer and very excited to see my partners face on his 40th birthday!”

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Posted 4 years ago

Sarah, my sincerest apologies that your gift didn't "Boomf" 🎉😢 I understand how disappointing this must have been for you, especially on such a special celebration. 🤦‍♀️ I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀💕

Posted 4 years ago

“I was very disappointed with the product. When my boyfriend open the boomf card - nothing happened, and it was embarrassing. I had to hit the product from the bottom for something to happen”

Helpful Report

Posted 4 years ago

Alpa, I am so sorry your gift didn't "Boomf" 🎉😢 I understand how disappointing this must have been for you. 🤦‍♀️ I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀💕

Posted 4 years ago

“I ordered 2 cards on the 28th July 2020 to go to brisbane Australia I paid for DHL to deliver these as I thought this is the quickest option it is now the 10th August 2020 and till not arrived I have been tracking these cards they flew from Heathrow to Germany then to Japan from Japan to Sydney then to brisbane, if your not sure how DHL works don't use then, this has cost me a lot of money I would never use this company again. I will stick with the company I know gets there on time.”

Helpful Report

Posted 4 years ago

Vivien, My sincerest apologies that your gifts have not been delivered to you on time. 😢 This is far from the experience we had intended for you! 🤦‍♀️ We have got in touch with the delivery company to investigate what has happened with your shipments. 😀 Could you please have a look at your email, I have just dropped you a message so we can get this resolved. 👀💕

Posted 4 years ago

“Rubbish product. Didnt work as elastic band was snapped. Definitely wont purchase again”

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Posted 4 years ago

Liam, My sincerest apologies that your flutter card was faulty 🦋😢 I understand how disappointing this must have been for you. 🤦‍♂️ I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀💕

Posted 4 years ago

“The cannon didn’t work and it wasn’t very good at all.”

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Posted 4 years ago

Jamie, I am so sorry you received a faulty Boomf cannon 🎉😢 I understand how disappointing this must have been for you. 🤦‍♀️ I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀💕

Posted 4 years ago

“The box didn’t open properly and the petals didn’t go everywhere they stayed in the box and the band in the box came off”

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Posted 4 years ago

Sophie, I am so sorry your gift didn't "Boomf" 🎉😢 I understand how disappointing this must have been for you. 🤦‍♀️ I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀💕

Posted 4 years ago

“I asked for a new card since mine arrived broke. and no one replied”

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Posted 4 years ago

Tallulah, My sincerest apologies that you received a faulty flutter card 🦋😢 I understand how disappointing & upsetting this must have been. It is far from the experience we had intended for you! 🤦‍♀️ I would love to get this resolved right away 😀 Can you please have a look at your email, I have just responded to your message so we can get this sorted. 👀💕

Posted 4 years ago

“Card still not arrived 10 days later. My daughters 6th birthday has now passed. Website advised 7 days max. If Covid is causing you problems then say so before customers pay money. Everyone(reasonable) should understand when given prior warning.”

Helpful Report

Posted 4 years ago

Ashley, I am so sorry that you gift has got lost on its journey to you and it has now missed the special day 😢 I understand how disappointing this must have been for you. 🤦‍♀️ I would love to get this resolved right away 😀 Can you please have a look at your email, my colleague has responded to your message. 👀💕

Posted 4 years ago

“Still hasn't arrived .”

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Posted 4 years ago

Lara, I'm so sorry your gift has got lost on its journey to you 😢 I understand how disappointing this must be 🤦‍♀️ I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀💕

Posted 4 years ago

“It didn’t go Boomf !! Bit disappointed :(”

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Posted 4 years ago

Oh no Claire, I am so sorry your gift didn't "Boomf" 🎉😢 I understand how disappointing this must have been for you. 🤦‍♀️ I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀💕

Posted 4 years ago

“Its very small!!!!!!!”

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Posted 4 years ago

Rebecca, thanks for the feedback about the bomb being smaller than you expected 🙏💕 We are constantly improving our products and services based on the feedback we receive, I have taken a note of this to pass on. 🙌😊

Posted 4 years ago

“My friend didn’t receive her Boomf card”

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Posted 4 years ago

Summer, I'm so sorry your gift has got lost on its journey to you. Looking at your order I can see we dispatched it on time and it should have been delivered by 5 August at the latest. 🤔 I would love to get this resolved right away 😀 Could you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀💕

Posted 4 years ago

Boomf is rated 4.0 based on 5,311 reviews