Boomf Reviews

Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

4.0 Rating 5,311 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

Questions

Metrics

4.0

Based on 5,311 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor quality. Huge let down for my daughter as card didn’t pop at all.”

Helpful Report

Posted 4 years ago

Kelly-Marie, I am so sorry to hear your daughters gift didn't "Boomf" 🎉😢 I understand how disappointing this must have been for you. 🤦‍♀️ I would love to get this resolved right away 😀 Can you please have a look at your email 👀 I have just dropped you a message so we can get this sorted. 🙏

Posted 4 years ago

“Still not received ordered 7 days ago”

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Posted 4 years ago

I am so sorry you have not received your Boomf gift yet! 😢 Looking at your order I can see we dispatched it on time 🤔 and it should have been delivered by 24 July at the latest. 🤪 Can you please have a look at your email 👀 my colleague has responded to your email this morning as we would love to get this resolved for you. 😀

Posted 4 years ago

“Have not received it ordered on the 18 th July it now the 28 th July and you are asking for review very bad customer service will not be ordering again from you”

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Posted 4 years ago

I'm so sorry to hear you have not received your Boomf gift! 😢 Looking at your order I can see we dispatched it on time 🤔 and it should have been delivered by 23 July at the latest🤪 I would love to get this resolved right away 😀 Can you please have a look at your email 👀 I have just dropped you a message so we can get this sorted. 🙏

Posted 4 years ago

“The butterfly didn't really work,didn't go in the air at all just flew into the corner.wound it up and did the same again,very dissapointed😟”

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Posted 4 years ago

Helen, I'm so sorry that you received a faulty flutter card 🦋 🤦‍♀️ I understand how disappointing this must have been. I would love to get this resolved for you right away 😀 Could you please have a look at your email 👀 I have just dropped you a message so we can get this sorted. 🙏

Posted 4 years ago

“Ordered one and I came and when it opened it was just squashed then I had to order another one which came to late even though I spent about £8 for delivery”

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Posted 4 years ago

Ryan, my apologies that your first order got damaged on its journey to you 🤦‍♂️ Had you contacted us then, we would have sent you a replacement free of charge 🤪 I would love to get this resolved for you right away 😀 Can you please have a look at your email 👀 I have just dropped you a message so we can get this sorted. 🙏

Posted 4 years ago

“The Boomf bomb took a week to arrive, missing my daughter's 13th birthday, and it was very disappointing. There was no 'explosion' of confetti, just a few stars that fell out on to the floor. Will not be purchasing from Boomf again.”

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Posted 4 years ago

My sincerest apologies that your daughters gift was both late and faulty 😢 This is far from the experience we had intended for you! 🤦‍♀️ Looking at your order I can see we dispatched it on time 🤔 and it should have been delivered by 23 July at the latest. I would love to get this resolved for you right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀

Posted 4 years ago

“To expensive”

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Posted 4 years ago

Thanks for the feedback about the cost Steven 🙏 We are constantly improving our products and services based on the feedback we receive, I have taken a note of this to pass on. 🙌

Posted 4 years ago

“Unfortunately I was very disappointed with my sons boomf card ..its didnt popout the confetti until after he gave it a bit of squeezing and the quality of the photos was poor..for what I paid I felt disappointed for an 18th birthday card .”

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Posted 4 years ago

Oh no Lisa! I am so sorry you received a faulty gift 😢 I would love to get this resolved for you 😀 Can you please have a look at your email 👀 I have just dropped you a message so we can get this sorted. 🙏

Posted 4 years ago

“My post hasn’t come yet”

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Posted 4 years ago

Rhys, I'm so sorry to hear your gift hasn't arrived yet! 🤦‍♀️ Looking at your order I can see we dispatched it on time 🤔 and it should have been delivered by 23 July at the latest 🤪 Can you please have a look at your email 👀 I have just dropped you a message so we can get this sorted right away 😀

Posted 4 years ago

“I still have not even received my order and was given a refund instead since it was way past the delivery date that it was supposed to have arrived.”

Helpful Report

Posted 4 years ago

Ruqiya, I am sorry to hear you did not receive your Boomf gift! 😢 I understand how frustrating this must be for you. Looking at your order I can see we dispatched it on time 🤔 and it should have been delivered by 21 July at the latest 🤪 Please can you email us a hello@boomf.com if you are not happy with the refund. We would love to get this resolved for you. 😀

Posted 4 years ago

“Apparently the boomf box was not so much a boomf but a flat pufff... the confetti did not get anywhere but simply dropped out of the box! What a shame... especially for the price.”

Helpful Report

Posted 4 years ago

Oh no Shirley! I'm so sorry that your gift didn't "Boomf" 🎉 🤦‍♀️ I would love to get this resolved for you 😀 Could you please have a look at your email 👀 I have just dropped you a message so we can get this sorted. 🙏

Posted 4 years ago

“Can’t give anymore than 1 star as the card never arrived, however, my money was refunded without any quibble and so on that basis would recommend this company.”

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Posted 4 years ago

Diane, I'm sorry to hear you gift got lost on its journey to you 😢 I understand how disappointing this must have been, it is far from the experience we had intended for you! 🤦‍♀️ Looking at your order I can see we dispatched it on time 🤔 and it should have been delivered by 23 July at the latest 🤪 I'm please to that you have been in contact with my colleague and we have issued a refund to resolved this 😅 If there is anything else we can do for you, please email us at hello@boomf.com 😀

Posted 4 years ago

“A waste of money, followed instructions & it didnt work”

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Posted 4 years ago

Jane, I am so sorry to hear your gift didn't "Boomf"🎉😢 I understand how disappointing this must have been for you. 🤦‍♀️ I pleased to see you have been in contact with my colleague to resolve this 😅 Please let us know if there is anything else we can do for you. 😀

Posted 4 years ago

“This card didn’t work.”

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Posted 4 years ago

Oh no Stephanie! I am so sorry to hear your gift didn't "Boomf"🎉 😢 I understand how disappointing this must have been for you. 🤦‍♀️ I would love to get this resolved right away 😀 Can you please have a look at your email 👀 I have just dropped you a message so we can get this sorted. 🙏

Posted 4 years ago

“Ordered the butterfly card When partner opened it (first time being opened) nothing happened as the elastic band on the butterfly had snapped Total waste of time n money”

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Posted 4 years ago

Oh no Chris, I am so sorry to hear your flutter card was faulty" 🦋😢 I understand how disappointing this must have been for you. 🤦‍♀️ I would love to get this resolved right away 😀 Can you please have a look at your email 👀 I have just dropped you a message so we can get this sorted. 🙏

Posted 4 years ago

“Never got it so very cross and disappointed!! Hope you did not take the money out of my account if you did I would like it returned.”

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Posted 4 years ago

Rachel, I am so sorry that your gift has not arrived yet! 😢 I would love to get this resolved for you right away 😀 Looking at your order I can see we dispatched it on time 🤔 and it should have been delivered by 21 July at the latest. 🤪 Can you please have a look at your email 👀 I have just dropped you a message so we can get this sorted. 🙏

Posted 4 years ago

“i had to reorder the card after the first card was not delivered to the address after supposedly being shipped 7 days prior to my query.”

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Posted 4 years ago

Charlotte, I'm so sorry to hear that your original gift got lost on its journey to you. 😢 I understand how disappointing this must have been 🤦‍♀️ Looking at your order I can see that we did dispatch your gift on time, it was processed on 20 July at 10:23am 🤪 I hope your replacement gift was enjoyed nonetheless 🥳 If you are not satisfied or have any further questions please email us at hello@boomf.com 😀 🙏

Posted 4 years ago

“Amazingly disappointing ......I have a video clip of my 9yr old son opening his boomf birthday card with no BOOMF. The perforated envelope opened to nothing his face was tripping !! Such a shame.”

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Posted 4 years ago

Jacqueline, I am so sorry to hear your gift didn't "Boomf"🎉 😢 I understand how disappointing this must have been for you and your son. 🤦‍♀️ I would love to get this resolved right away. 😀 Can you please have a look at your email 👀 I have just dropped you a message so we can get this sorted. 🙏

Posted 4 years ago

“I paid extra money for arriving earlier and it didn’t arrive yet.”

Helpful Report

Posted 4 years ago

Sara, I'm so sorry that your gift did not make it to you 😢 I understand how frustrating this must be, this is far from the experience we had intended for you! 🤦‍♀️ Can you have a look at your email, two of my colleagues have been in touch with you on 16 July and yesterday. We were contacted by DHL who have said that they are unable to get hold of you with the number provided, and are struggling to complete delivery of your gift due to no one being in to sign for this. 🤪 Could you email us at hello@boomf.com with a confirmation of you address & contact number, and let us know if you would like us to send you a replacement. 😀 🙏

Posted 4 years ago

“It’s didn’t worked! 🤬😡”

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Posted 4 years ago

Hi Alina, We are very sorry to hear this!# We have reached out to you via email to rectify this for you 🙂

Posted 4 years ago

Boomf is rated 4.0 based on 5,311 reviews