Boomf Reviews

Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

4.0 Rating 5,311 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

Questions

Metrics

4.0

Based on 5,311 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did email my feedback but have had no reply apart from lots of sale type emails!! This did not work I was very disappointed with spending nearly £10 with p&p for a bit of cardboard and waiting for a reaction when she opened it to sadly be disappointed.”

Helpful Report

Posted 4 years ago

Oh no Tracey, I am so sorry your gift didn't "Boomf" 🎉😢 I understand how disappointing this must have been, it is far from the experience we had intended for you! 🤦‍♀️ I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀💕

Posted 4 years ago

“Expensive, very limited website - could only add 1 picture to the add and no text or anything else at all! The butterfly just fell out of the card with a tiny flap. Really disappointing and genuinely not worth it I'm afraid.”

Helpful Report

Posted 4 years ago

Stuart, my sincerest apologies that your flutter card was faulty 🦋😢 I understand how disappointing this must have been for you. 🤦‍♂️ I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message. 👀💕 Thank you for the feedback about the including more design and multiple photo layout options 🙏 We are constantly improving our products based on the feedback we receive, I have taken a note of this to pass on. 🙌😊

Posted 4 years ago

“Ordered a boomf bomb for my partners 40th birthday off the kids which they were all excited about but what a massive let down! It didn't explode as shown in all the vids, the confetti just stayed in the bottom of the packaging & just the square popped open massive waste of nearly £10. Had such high hopes to would've been great if it had worked!”

Helpful Report

Posted 4 years ago

Oh no Jodie! I am so sorry your gift didn't "Boomf" 🎉😢 I understand how disappointing this must have been for you, especially when it was for such a special occasion. 🤦‍♀️ I would love to get this resolved right away 😀 Can you please have a look at your email 👀 I have just dropped you a message so we can get this sorted. 🙏💕

Posted 4 years ago

“I ordered two cards and one didn't pop, so I wrote a complaint and received a second one for free, Wich also didn't work for my daughters 10th birthday”

Helpful Report

Posted 4 years ago

Dominic, I am so sorry that your replacement gift was also faulty 🎉😢 I understand how disappointing this must have been for you. 🤦‍♂️ I would love to get this resolved right away 😀 Can you please have a look at your email 👀 I have just dropped you a message. 🙏💕

Posted 4 years ago

“Sorry..but was really looking forward to giving this boom to my mum but what a disappointment. Opened everything carefully and correctly but it just sat there doing nothing for a good minute... Happy birthday mum.. not 😟, sorry. Not worth the money”

Helpful Report

Posted 4 years ago

Oh no Lynn! My sincerest apologies that your gift was faulty 😢 I understand how disappointing this must have been for you. 🤦‍♀️ I would love to get this resolved right away 😀 Can you please have a look at your email 👀 I have just dropped you a message so we can get this sorted. 🙏

Posted 4 years ago

“Didnt work”

Helpful Report

Posted 4 years ago

Oh no Anne! I am so sorry your gift didn't "Boomf" 🎉😢 I understand how disappointing this must have been for you. 🤦‍♀️ I would love to get this resolved right away 😀 Can you please have a look at your email 👀 I have just dropped you a message so we can get this sorted. 🙏

Posted 4 years ago

“Extremely long wait”

Helpful Report

Posted 4 years ago

Emma, I'm so sorry that your gift was delivered late 😢 We work very hard to get all orders dispatched on time, so we would love to resolve this for you. 😀 Could you please email us at hello@boomf.com with your order number and let us know what day your gift was delivered. 🙏

Posted 4 years ago

“It's been over a week and the card has not been delivered yet so very disappointed as the special day has gone and the surprise has not even come”

Helpful Report

Posted 4 years ago

Yaz, I'm sorry to hear you gift has got lost on its journey to you and it has missed the special day 😢 I understand how disappointing this must be. 🤦‍♀️ Looking at your order I can see we dispatched it on time 🤔 and it should have been delivered by 30 July at the latest. 🤪 Can you please have a look at your email 👀 I have just dropped you a message so we can get this resolved. 😀

Posted 4 years ago

“A bit dissapointed it didn’t boom out !!! So no element of surprise”

Helpful Report

Posted 4 years ago

Ally, I am so sorry your gift didn't "Boomf" 🎉😢 This is far from the experience we had intended for you! 🤦‍♀️ I would love to get this resolved right away 😀 Can you please have a look at your email 👀 I have just dropped you a message so we can get this sorted. 🙏

Posted 4 years ago

“Still haven’t received item , very very unhappy with the service , wouldn’t recommend !”

Helpful Report

Posted 4 years ago

Daniel, I'm sorry to hear you gift has got lost on its journey to you 😢 I understand how disappointing this must be. 🤦‍♂️ Looking at your order I can see we dispatched it on time 🤔 and it should have been delivered by 30 July at the latest. 🤪 Can you please have a look at your email 👀 I have just dropped you a message so we can get this resolved right away. 😀

Posted 4 years ago

“Order did not arrive”

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Posted 4 years ago

Adeel, I am so sorry your gift got lost on its journey to you. 😢 Looking at your order I can see we dispatched it on time 🤔 and it should have been delivered by 29 July at the latest.🤪 I pleased to see that we have sent you a replacement 😅 I hope this will be enjoyed nonetheless. 💕

Posted 4 years ago

“Cannon card was broke when I received it. Disappointment.”

Helpful Report

Posted 4 years ago

Catrina, I am so sorry you received a faulty gift 😢 I understand how disappointing this must have been for you. 🤦‍♀️ I would love to get this resolved right away 😀 Can you please have a look at your email 👀 I have just dropped you a message so we can get this sorted. 🙏

Posted 4 years ago

“Butterfly card did not arrive....missed my.sons birthday.”

Helpful Report

Posted 4 years ago

Suzanne, I am so sorry that you have not received your gift and it has now missed the special day 😢 I understand how disappointing this must have been, it is far from the experience we had intended for you! 🤦‍♀️ I have had a look and your order and would love to get this resolved right away 😀 Could you please have a look at your email, I have just dropped you a message. 👀

Posted 4 years ago

“Very underwhelming! Won’t be buying again !”

Helpful Report

Posted 4 years ago

Elaine, I am so sorry you are disappointed with your Boomf order. I would love to get this resolved 😀 Could you please email us at hello@boomf.com with your order number and let us know in more detail what was wrong with your gift. 🙏

Posted 4 years ago

“Hasn't arrived and it was for grandsons birthday on 1st August.”

Helpful Report

Posted 4 years ago

Sharon, I am so sorry that your gift has got lost on its journey to you. 😢 I would love to get this resolved right away 😀 Looking at your order I can see we dispatched it on time and it should have been delivered by 20 July at the latest. 🤔 Can you please have a look at your email 👀 I have just dropped you a message so we can get this sorted. 🙏

Posted 4 years ago

“Very unhappy had few of these but the latest one didn’t explode Feel like Iv waisted my money”

Helpful Report

Posted 4 years ago

Vicky, I am so sorry to hear your gift didn't "Boomf" 🎉😢 I understand how disappointing this must have been for you. I would love to get this resolved 😀 Could you please email us at hello@boomf.com with your order number and let us know that your your gift was faulty. 🙏

Posted 4 years ago

“Haven’t received anything”

Helpful Report

Posted 4 years ago

I'm so sorry you have not received your gift yet! 😢 We work really hard to get all orders dispatched on time, so I would love to get this resolved for you. 😀 I can see you have a couple of orders with us. Could you please email us at hello@boomf.com with the order number of the lost gift, so we can get this sorted. 🙏

Posted 4 years ago

“I chose the butterfly card. The butterfly didn't fly.”

Helpful Report

Posted 4 years ago

Helen, I am so sorry you received a faulty flutter card 🦋😢 I understand how disappointing this must have been for you. 🤦‍♀️ I would love to get this resolved right away 😀 Can you please have a look at your email 👀 I have just dropped you a message so we can get this sorted. 🙏

Posted 4 years ago

“It hasn't turned up”

Helpful Report

Posted 4 years ago

Natasha, I'm so sorry to hear you have not received your Boomf gift yet! 😢 Looking at your order I can see we dispatched it on time 🤔 and it should have been delivered by 24 July at the latest. 🤪 Can you please have a look at your email 👀 I have just dropped you a message so we can get this sorted. 😀 🙏

Posted 4 years ago

“It said 1-3 days and arrived on day 4! Also tiny for 9£ disappointing”

Helpful Report

Posted 4 years ago

Simon, I am sorry to hear you gift arrived late. We work really hard to get all orders dispatched on time, so I would love to get this resolved for you. 😀 Looking at your order I can see we dispatched it on time 🤔 and it should have been delivered by 24 July at the latest. If your gift after this date, could you please email us at hello@boomf.com with your order number and let us know that it was delivered late. 🙏 Thanks for the feedback about the bomb being too small. We are constantly improving our products based on the feedback we receive, I have taken a note of this to pass on. 🙌😊

Posted 4 years ago

Boomf is rated 4.0 based on 5,311 reviews