Boomf Reviews

Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

4.0 Rating 5,311 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

Questions

Metrics

4.0

Based on 5,311 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I contacted the company twice since I didn’t get my package nor the money back. Lack of professionalism and respect for customers. I really regret wasting money and time to deal with this company.”

Helpful Report

Posted 4 years ago

Unfortunately your order was made 5 months ago and we have a 60 days contact policy with regards to order issues. Thank you for taking the time to leave a review 😊

Posted 4 years ago

“Card failed to work”

Helpful Report

Posted 4 years ago

Oh no! I am so sorry to hear your gift didn't "Boomf"🎉 😢 I understand how disappointing this must have been for you. 🤦‍♀️ I can see you have been in contact with my colleague to resolve this 😅 Can you please have a look at your email 👀 my colleague has replied to your message. We would love to know how you want to proceed so we can get this resolved. 😀

Posted 4 years ago

“My order has not arrived, I have been doing it for a week now”

Helpful Report

Posted 4 years ago

I am so sorry to hear that you Boomf gift has not arrived yet. Looking at your order I can see we dispatched it on time 🤔 and it should have been delivered by 16 July at the latest 🤪 I can see there is no house or flat number on the address, only a street name, perhaps this is the reason why? 🤷‍♀️ Can you please have a look at your email 👀 I have just dropped you a message as I would lover to get his sorted right away. 😀

Posted 4 years ago

“I’ve never received my card! But the money for it was taken out my bank account!! Wouldn’t use you again.”

Helpful Report

Posted 4 years ago

Rachel I am so sorry that you did not receive your Boomf gift 😢 This is far from the experience we had intended for you! 🤦‍♀️ Looking at your order, I have spotted that the house number is missing from the delivery address! Perhaps this is the reason why it got lost 🤔 I can see that you have been in contact with my colleague and we have activated a refund for you. 😅 I hope this does not put you off ordering a Boomf gift in the future, I think it's safe to assume that without the correct address, the order will be lost. 🤪

Posted 4 years ago

“Uselsss ordered one the 7th and i still haven’t received the item of purchase also paid for quicker delivery!”

Helpful Report

Posted 4 years ago

Oh no Freddie! I'm so sorry you have not received your Boomf gift. 😢 Looking at your order I can see we dispatched it on time 🤔 and it should have been delivered by 12 July at the latest. 🤔 I understand how disappointing this must be for you, I would love to get this resolved right away 😀 Can you please have a look at your email 👀 I have just dropped you a message so we can get this sorted. 🙏

Posted 4 years ago

“My package has not arrived and I have left it some time, could you please get back to me about the whereabouts of said package, Thankyou”

Helpful Report

Posted 4 years ago

Ryan, I am so sorry you have not received your Boomf gift. Looking at your order I can see we dispatched it on time, and it should have been delivered by 13 July at the latest. 🤔 Can you please have a look at your email 👀 I have just replied to your message, as I would love to get this resolved right away. 😀

Posted 4 years ago

“Had a card before and it was really good. So I ordered one for my niece 16th Birthday which was today and the card didn’t boof. So disappointed ☹️”

Helpful Report

Posted 4 years ago

Emma, my sincerest apologies that your niece's gift didn't "Boomf" 🎉 🤦‍♀️ I understand how disappointing this must have been for you. 😢 Can you please have a look at your email 👀, I have just replied to you message so we can get this sorted right away. 😀

Posted 4 years ago

“Bought a card and it didn’t pop out the way it should have my mum had to put the card together herself which was very disappointing considering the money spent on the card.”

Helpful Report

Posted 4 years ago

Cassie, I am so sorry that you received a faulty Boomf gift 😢 This not the experience we had intended for you and your mum! 🤦‍♀️ I would love to get this resolved right away. 😀 Can you please have a look at your email 👀 I have just dropped you a message so we can get this sorted. 🙏

Posted 4 years ago

“when opened the confetti fell out the box and the cube did not explode.”

Helpful Report

Posted 4 years ago

Oh no Cheri! 😢 I am so sorry to hear you gift didn't "Boomf" 🎉 🤦‍♀️ I would love to get this resolved for you. 😀 Can you please have a look at your email 👀 I have just dropped you a message so we can get this sorted. 🙏

Posted 4 years ago

“Terribly disappointed as it was an anniversary card for my husband and as he opened it this morning the butterfly fell in his lap”

Helpful Report

Posted 4 years ago

Jemma, my sincerest apologies that you received a faulty flutter card. 🦋 🤦‍♀️ I understand how disappointing this must have been, especially on such a special occasion 😢 Could you please have a look at your email 👀 I have just dropped you a message as I would love to get this resolved right away. 😀

Posted 4 years ago

“It didn’t pop open and I was dis satisfied with the product”

Helpful Report

Posted 4 years ago

We are very sorry to hear this! A member of our team will be in contact with you to look into this for you. 🙂

Posted 4 years ago

“Ordered a gift for friend a week before her birthday and it is now 12 days later and still Hasn’t arrived her birthday has passed and looks like her gift won’t turn up!”

Helpful Report

Posted 4 years ago

We are very sorry to hear your order did not arrive with you yet! I can see we have worked with you to resolve this issue, thank you for your patience 🥰

Posted 4 years ago

“a bit of an anticlimax as receipient could not open the package properly so suprise was a bit flat!”

Helpful Report

Posted 4 years ago

Hi, We would like to have a bot more detail as to the issues you had with your order, so we can work to rectify this for you. Could you please contact us at Hello@boomf.com where our team is waiting to assist you with this 🙂

Posted 4 years ago

“Confetti did pop out when card was opened. Disappointing”

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Posted 4 years ago

Oh no Douglas! My apologies that your gift didn't "Boomf" 🎉 🤦‍♂️ I would love to get this resolved for you 😀 Can you please have a look at your email 👀 I have just dropped you a message so we can get this sorted right away. 🙏

Posted 4 years ago

“Didn’t work confetti didn’t move from box very disappointing”

Helpful Report

Posted 4 years ago

We are very sorry to hear this and look forward to working with you to resolve the issue! 🙂

Posted 4 years ago

“Broken on arrival ! Hugely disappointed”

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Posted 4 years ago

I am terribly sorry to hear this! I have resent the order out to you as requested. 😊🦋

Posted 4 years ago

“Ordered Cube with confetti for my sons 18th Birthday. Completely disappointed! It didn’t explode or even provide a little eruption it just opened and spilled onto floor .. complete anti-climax and complete waste of money. I also paid extra for DHL to deliver quickly and it still took 5 days to arrive. Will never use you again.”

Helpful Report

Posted 4 years ago

Hi, We are really sorry to hear this! Please contact us at hello@boomf.com so we can look into this for you. 🙂

Posted 4 years ago

“Paid 8 quid for delivery and it was still late”

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Posted 4 years ago

HI Edward, We are sorry you where unable to receive your order on the required date. I can see there was a missed delivery attempted as the recipient was not home but your order was delivered the next day. 🙂

Posted 4 years ago

“Not even received the birthday card that was intended for my partner off his children. We never miss cards for each other and I am very upset. I have left information in the contact Us box but had nothing back. Still waiting for a refund!!!!”

Helpful Report

Posted 4 years ago

Oh no Amanda! I am so sorry to hear you haven't received your gift for you partner 😢 This is far from the experience we had intended for you & your family! 🤦‍♀️ I would love to get this resolved 😀 Looking at your order I can see that it should have been with you by beginning of this week at the latest 🤔 Can you please have a look at your email 👀 My colleague responded to your message this morning so we can get this sorted. 🙏

Posted 4 years ago

“It arrived in an envelope that was describing the content so when she saw it she knew what it is, plus the picture was visible when opening the actual contend and again no surprise there... good idea but meh...”

Helpful Report

Posted 4 years ago

Thanks for the feedback. 🙏 We are constantly improving our products and services based on the feedback we receive, I have taken a note of this to pass on. 🙌 I am so sorry that your Boomf experience was not what we intended 😢 I would love to get this resolved 😀 As I cannot see any of your order details here 🤪 could you please email us at hello@boomf.com with your order number and explain again why your gift was a disappointment. 🙏

Posted 4 years ago

Boomf is rated 4.0 based on 5,311 reviews