Boomf Reviews

Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

4.0 Rating 5,311 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

Questions

Metrics

4.0

Based on 5,311 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No envelope with card disappointing for the price”

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Posted 4 years ago

Jessica, I am so sorry to hear how disappointed you are with your Boomf gift. 😢 I would love to get this resolved for you 😀 Could you please email us at hello@boomf.com with your order number and explain in more detail what was wrong with your gift. 🙏

Posted 4 years ago

“Never pop out when open very poor”

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Posted 4 years ago

David, I am so sorry that your gift didn't "Boomf" 🎉 🤦‍♀️ Can you please have a look at your email, I have just dropped you a message 👀 as I would love to get this resolved right away. 😀

Posted 4 years ago

“Less of a boomf more a flat flop and disappointed "oh...."”

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Posted 4 years ago

Andrew, I'm so sorry to hear your Boomf gift was a disappointment. It sounds like you received a faulty card 😢 I would love to get this resolved 😀 As I cannot see any of your order details here, could you please email us at hello@boomf.com with your order number and explain is more detail that your gift was faulty. 🙏

Posted 4 years ago

“I am still waiting for my refund 6 days now”

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Posted 4 years ago

Looking at your order I can see we activated the refund on 6 July. Depending on your bank, it can take between 5-10 Working Days to get back in your account. 🤪 It should be with you by 20 July at the latest. Please email us at hello@boomf.com if you do not received it by then. Thanks 😀

Posted 4 years ago

“The card didn't explode which was such a shame as it cost a lot of money and I was really looking forward to it”

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Posted 4 years ago

I'm so sorry to hear your gift didn't "Boomf" 🎉 😢 I would love to get this resolved for you 😀 As I cannot see any of your order details here, could you please email us at hello@boomf.com with your order number and explain that your gift was faulty. 🙏

Posted 4 years ago

“We don’t have the card.”

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Posted 4 years ago

I'm so sorry to hear you haven't received your Boomf gift 😢 I would love to get this resolved 😀 As I cannot see any of your order details here, could you please email us at hello@boomf.com with your order number and explain that your gift is lost. 🙏

Posted 4 years ago

“Ordered birthday card it never arrived, spoke to advisor on phone and said another would be sent still waiting for my daughter to receive”

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Posted 4 years ago

Hi, I can confirm we are still within the delivery window for the item. I have reached out to you to update you on your order. Thank you for your patience 🌈

Posted 4 years ago

“Discusted”

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Posted 4 years ago

Hi, We are very sorry to hear you are unhappy with your order. Could you please reach out to us at Hello@boomf.com with a bit more information so we can look into any issues for you.

Posted 4 years ago

“The card never arrived”

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Posted 4 years ago

Hi, We have contacted you via the email provided when placing your order to resolve this issue for you.

Posted 4 years ago

“The butterfly card did not work at all, however, you were very prompt in giving me a refund.”

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Posted 4 years ago

We do apologise that your order arrived damaged! Thank you so much for your understanding 🌈😊

Posted 4 years ago

“Very poor delivery! Very disappointing”

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Posted 4 years ago

Hi, I can see our team have worked with you to resolve this matter. Thank you for your patience and understanding 🥰

Posted 4 years ago

“Paid for overnight delivery on Thursday eve cards did not arrive till the following Monday what is overnight next day about that! Won’t use Boomf again.”

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Posted 4 years ago

Andrew, I am so sorry that your gift did not arrived when you expected it. Our UK DHL Tracked Express Shipping service arrives the next working day once shipped. Deliveries take place Monday to Friday. Your order was placed late on Thursday evening, we printed , assembled and dispatched it on Friday to be delivered the next working day. 🤪 We do have all our cut off times on our shipping page, I am sorry that this was not seen https://boomf.com/shipping 👀 I will pass this on as feedback to see if we can make this clearer in the future. 🙏

Posted 4 years ago

“Haven’t used you before but after seeing the surprise & shock element when people opened the cards I bought confetti one for my sons 22nd birthday. Sadly it was a damp squid with no noise , hardly any confetti & no surprise or shock to him opening it . I won’t be buying again”

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Posted 4 years ago

It sounds to me like you definitely received a faulty Boomf gift 😢 I am so sorry, as this is not the experience we had intended for you! 🤦‍♀️ I would love to get this resolved. As I cannot see any of your order details here, could you please email us at hello@boomf.com with your order number and explain that your gift was faulty. 🙏 😀

Posted 4 years ago

“Unfortunately I was unable to retrieve my item from Royal Mail. I’d put my daughters name on it, as it was for her, but my address. So the collections office refused to hand it over. I’m disappointed because I could clearly see the item and it was small enough to be posted through my letter box which begs the question, why wasn’t it? I’d consider an alternative delivery service if I were you.”

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Posted 4 years ago

Stephen, I am so sorry to hear you are having trouble collecting your gift from Royal Mail 🤪 Perhaps you could try taking a copy of your daughters id with you to the collections office along with your own proof of address. 🤔 I would love to get this resolved for you 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀

Posted 4 years ago

“YOU HAVENT EVEN DELIVERED MY ORDER”

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Posted 4 years ago

Oh no Elliott, I am so sorry you haven't received your gift yet! 😢 Looking at your order we dispatched it on time, it should have be with by yesterday at the latest 🤔 Could you please have a look at your email, I have just replied to your message so we can get this sorted right away. 👀

Posted 4 years ago

“Ordered 6 days ago still not here”

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Posted 4 years ago

I am so sorry for the trouble you have been having with your Boomf order. I can see my colleague has resolved this for you. 😅 Please let us know if there is anything else we can do for you. 🙏 😀

Posted 4 years ago

“Haven’t even had yet not happy at all”

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Posted 4 years ago

My apologies that you haven't received your gift Sarah! 😢 Looking at your order we dispatched it on time, it should have been delivered a couple of days ago. 🤔 Can you please have a look at your email 👀 I have just dropped you a message so we can get this resolved right away. 😀

Posted 4 years ago

“Sent a birthday box to my niece’s daughter she filmed her opening it. I was so disappointed it didn’t look anything like the ones you show - it just sort of trickled out of the box. I’d made quite a thing about filming it she didn’t look very impressed.”

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Posted 4 years ago

Oh no Joyce! I'm so sorry you received a faulty Boomf. 😢 This not the experience we had intended for you! 🤦‍♀️ I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message. 👀

Posted 4 years ago

“card i got for my sons 10th birthday did pop the confetti out which was what i liked about tbe cards”

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Posted 4 years ago

Oh no Emma! 😢 I'm so sorry your son's birthday card didn't "Boomf" 🎉 I would love to get this resolved for you 😀 As I cannot see any of your order details here, could you please email us at hello@boomf.com with your order number and explain that your gift was faulty. 🙏

Posted 4 years ago

Oh no Emma! 😢 I'm so sorry your sons card did not "Boomf" 🎉 I would love to get this resolved for you 😀 As I cannot see any of your order details here, could you please email us at hello@boomf.com with your order number and explain that your gift was faulty. 🙏

Posted 4 years ago

Oh no Emma! 😢 I'm so sorry your sons card didn't "Boomf" 🎉 I would love to get this resolved for you 😀 As I cannot see any of your order details here, could you please email us at hello@boomf.com with your order number and explain that your gift was faulty. 🙏

Posted 4 years ago

“Brilliant”

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Posted 4 years ago

Thanks Julie 🥰 It's really fab to hear you are satisfied with the quality of your Boomf order. 🙌 ❤️

Posted 4 years ago

Boomf is rated 4.0 based on 5,311 reviews