Boomf Reviews

Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

4.0 Rating 5,311 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

Questions

Metrics

4.0

Based on 5,311 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still haven’t received the item it’s been 5 days”

Helpful Report

Posted 4 years ago

I can see our customer service team have worked with you to resolve this issue 🙂 We do hope your gift is enjoyed 💕

Posted 4 years ago

“None of my cards have beendelivered, we are still waiting on them to arrive. Very late”

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Posted 4 years ago

I can see you have worked with our customer service team to resolve this issue! We are so pleased your cards arrived safely 💕

Posted 4 years ago

“not received yet !”

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Posted 4 years ago

Hi John The order number provided is from a 2018 order. Could you please reach out out to us at hello@boomf.com with the correct order number and we will look into this for you 😊

Posted 4 years ago

“Really upset that both cards haven’t yet reached my sisters apparently sent out on 7th June still not had them missed both birthday dates. This is the second time I have used yourselves first wrong gift sent.”

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Posted 4 years ago

Hi, Could you please contact us at hello@boomf.com and we will look into this for you. The order number provided is not connect to an order form June.

Posted 4 years ago

“I still haven’t received my order”

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Posted 4 years ago

Sorry to hear this Maddy! Please contact us at hello@boomf.com and we will look into this for you 😊

Posted 4 years ago

“I haven't got my refund yet”

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Posted 4 years ago

Hi Rhianna, I am unable to find any correspondence regarding a refund. Could you please contact us at hello@boomf.com and we will look into this for you.

Posted 4 years ago

“Really disappointed with card and chocolate selection box. Neither of them gave off any confetti. The chocolate box had a few bits in the bottom of the box buried under the strips of paper. No way we’re they going to fly anywhere. Bought for my grandson and he thought I’d lost the plot ! Not worth half the money they cost and won’t use again ☹️”

Helpful Report

Posted 4 years ago

Oh no Gloria! This must have been such a let down for you 😢 I am so sorry this happened to both of your Boomf gifts. I would love to get this resolved for you 😀 I have just dropped you an email, please have a look so we can get this sorted 👀 🤞 Thanks

Posted 4 years ago

“Still havent revived my order”

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Posted 4 years ago

oh no Jasmine 😢 I am so sorry! I have had a look at your order and you should have received it by now. I would love to get this resolved for you 😀 Please have a look at your email, I have just dropped you a message 👀 so we can get this sorted 🤞 Thanks

Posted 4 years ago

“I don’t usually do reviews but this company does not answer the phone or return emails. I did not get a confirmation email so I gave no order number to reference. They took the money out of my bank account immediately of course. I want to cancel my order and get a refund. According to all these other reviews the product doesn’t even work. Huge let down.”

Helpful Report

Posted 4 years ago

I'm so sorry to hear you are having such a distressing time with you Boomf order 😢 This is the last thing we want! Our products are hand assembled, they are real and do work, hopefully it will surprise and make your recipient smile 🎊 😀 Please have a look at your emails, I have just dropped you a message to see if we can get this resolved. Thanks

Posted 4 years ago

“The card did not work at all, it is a waste of money to spend on a "special" card, that does not do what it is suppose to! My niece was so disappointed. The delivery time was as expected but the quality was bad for the extra money spent!”

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Posted 4 years ago

I m so sorry to hear that. If you could email us on hello@boomf.com with your order number explaining what happened, we would really like to try and help resolve this with you. I really do apologise.

Posted 4 years ago

“Birthday card ordered 21st May and not arrived yet!!!!! Then I get an email today asking me to rate my order!!!”

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Posted 4 years ago

I am really sorry to hear that. If you could provide us with your order number by emailing hello@boomf.com, we will absolutely look into that for you.

Posted 4 years ago

“Ordered 2 cards but never arrived emailed boomf several times and got response straightaway until I asked for refund then completely ignored Nearly £20 for 2 cards wasted Not happy 🤔”

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Posted 4 years ago

I am sorry to hear you haven't had a response. We should have replied by now to help resolve this with you but I am sorry to hear they haven't arrived as they should have. We will get this sorted for you.

Posted 4 years ago

“I didnt want to give any star but wont let me leave a review with out one. Ordered two(2) ....charged for four(4) emailed them was told to prove the charges did and still told me they wouldnt refund the charges. Also one popped one didnt. DONT ORDER FROM THEM!!!!!!!!! And no help from them at all”

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Posted 4 years ago

Hi Renee. I am sorry to hear that again. I hope you feel this has now been resolved but please do let us know if not. Many thanks again and I hope you loved your gifts

Posted 4 years ago

“Had 4 cards from you and only one has worked right will not be ordering anymore very dissatisfied”

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Posted 4 years ago

I am so sorry Juliet. If you could let us know which didn't work, we will look into that as that's extremely disappointing for us as well. Our email address is hello@boomf.com

Posted 4 years ago

“Arrived a week past Mother’s Day and it didn’t even pop open. Buyer beware.”

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Posted 4 years ago

I am so sorry to hear that. We obviously want the very best for all of our customers, so if you could contact us with your order number, we can look into that for you

Posted 4 years ago

“I bought a boomf card for my daughters birthday,and I delivered this by hand.What an embarrassing card.l was so disappointed.lt didnt go boomf,so what was the point.l could have put the confetti in a card myself,and got the same effect.Be sides the point I haven't seen my daughter for weeks,as Ive been working long hours in a carehome,and i wanted to give her something special.”

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Posted 4 years ago

I am sincerely sorry to hear that Nicola - We obviously want the very best for all of our customers, so if you could contact us with your order number, we can look into that for you

Posted 4 years ago

“A bit of a rubbish present considering you buy the Boomf gift box to explode when it’s opened by the recipient, but for it not to do anything when opened was a bit of a let down.”

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Posted 5 years ago

I am so sorry to hear that Jonny! If you could email us and let us know what happened we will absolutely look into that for you. I really do apologise it wasn't the Boomf! we would want or expect for you

Posted 5 years ago

“Love the product BUT... I have had to give one star as I ordered my first boomf bomb to put in a box of birthday presents. I had therefore selected that I wanted it to come to me first. However, when the boomf bomb arrived there was no paperwork in the envelope or anything to say what it was - so of course I opened it!!!! Completely wasted and I have now had to buy another one. How are people who haven’t seen one before supposed to know what it is when it comes in the post if there’s no paperwork in the envelope - or even anything on the envelope to say ‘Boomf’ or give you a clue!! So really poor in that respect and I’m not very happy about having to pay twice.”

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Posted 5 years ago

I'm really sorry to hear that Kelly. We will definitely look at ways we can offer support in showing what to do with it when you receive it. I apologise this has happened.

Posted 5 years ago

“It never arrived on time. Said it was dispatched 2 days ago...so I'm now in a massive supermarket queue getting another card. Very disappointed.”

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Posted 5 years ago

Hi Soozie, please note our UK deliveries take 1-3 working days to be delivered. If you believe this should have arrived by now, please do email us on hello@boomf.com with your order number and we will look into this for you and find out where it is. 🌟

Posted 5 years ago

“Very poor I expected something at bit more for my money I spent a cardboard box with a bit of confetti for £10”

Helpful Report

Posted 5 years ago

I am so sorry to hear that Ben. We appreciate any feedback you can give so that we can improve our gifts. If you would like to, please email hello@boomf.com and we will look into this for you. Thank you again, and I am sorry

Posted 5 years ago

Boomf is rated 4.0 based on 5,311 reviews