Boomf Reviews

Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

4.0 Rating 5,311 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

Questions

Metrics

4.0

Based on 5,311 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My boomf still has not been delivered??”

Helpful Report

Posted 5 years ago

Hi Jennifer, I am so sorry to hear that! Could you possibly email your order number to hello@boomf.com and we will look into that ASAP for you. I really do apologise!

Posted 5 years ago

“Did not receive my order yet. Children's party tomorrow. Very dissaoinyrd”

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Posted 5 years ago

I am sincerely sorry to hear that Maura. If this is still the case, please do email or call and let us know and we will look into it for you ASAP.

Posted 5 years ago

“Very good”

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Posted 5 years ago

That's great, thank you! 🌟

Posted 5 years ago

“The item ever arrived still waiting it”

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Posted 5 years ago

Hi James, I am sorry to hear that. If you expected to have received it by now, please reach out by emailing hello@boomf.com and we will look into this for you.

Posted 5 years ago

“It did not Boomf and there was minimal confetti at the bottom of the box”

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Posted 5 years ago

I am so sorry to hear that Kiera! We want the very best experience for all of our customers so that really is such a shame. If you could email your order number to hello@boomf.com we will try and help resolve this with you

Posted 5 years ago

“I wouldn’t even give this company one star. BEWARE! Website is very unclear about shipping..not to mention even the staff is unclear about your product once it’s shipped. It’s a complete mess. Go shop with competitors instead. (PlanOmatic, NatureBox, FreshMenu and Photo-Me International) Nothings more embarrassing than a person expecting a gift and it don’t arrive on their birthday! BEWARE!”

Helpful Report

Posted 5 years ago

I am very sorry to hear this. We feel we are quite clear on our shipping and have recently added even more information to our shipping page about delivery and shipping times. We appreciate any feedback to improve our communication with our customers, so if you could email hello@boomf.com explaining what was unclear, we will absolutely look into that for you. I do apologise.

Posted 5 years ago

“I ordered a beany baby and a card for my nephew on April 16 and it was shipped right away. His birthday is may 10th (this Sunday) and the order has not arrived. Looking at the rest of these bad reviews lets me know that these items will never reach my nephew. I saw their ad on TikTok. It looked like a fun surprise for a 9 year old. Looks like I'll just be asking for my 32$ back.”

Helpful Report

Posted 5 years ago

I am so sorry to hear this still has not arrived with you. Please could I ask you email hello@boomf.com with your order number and we will look into this for you and get this resolved! I am so sorry.

Posted 5 years ago

“I placed an offer for a Boomf confetti cannon back on April 15th, it was made pretty swiftly and shipped out the next day. However, it did not make it to my recipient. I was told to expect 6-11 days to the states with untracked delivery, even with COVID-19 disrupting things, and it never made it. I contacted Boomf and the employee said it should get to them at the latest of May 1, it didn’t. I spent £7.50 on something that didn’t even make it. Won’t be ordering from them again.”

Helpful Report

Posted 5 years ago

I am sincerely sorry to hear that Philippa. Obviously this is not the standard we strive to deliver and if your order has been lost in the post we absolutely would want to get this resolved with you. If you could contact us with your order number, we will get this resolved for you.

Posted 5 years ago

“Horrible experience. I purchased 3 Boomf bombs for a special occasion and it was important that I received them within the time frame. It is very unclear on the site whether one item has shipped or if they all had shipped as it just says “shipped”. I received one bomb a week after it was shipped. After another week went by and I still hadn’t received the other two, I emailed them and asked if they can confirm that all three were sent on the same day, I got a response saying “your Boomf was sent on this day”. Not boomfs, just one. I replied saying I purchased three and that two of them clearly never got made or shipped. I asked if they could now send the other two with express delivery as the timeframe had already passed and they refused to confirm that they were ever made or sent. They of course refused. I have asked multiple time’s for them to send me my items that were never received and they still have not. They clearly can’t cope with ordering more than one item at a time and only send the first on your order. I am still fighting to get my item.”

Helpful Report

Posted 5 years ago

Hi Steph, thank you very much for your review and I am so sorry to hear this happened. Without your order details I am unable to see these but if orders aren't shipped, they remain on our system so please be assured they absolutely would have been shipped. If I could ask you to email hello@boomf.com again to confirm your details we will look into this as I am confident this has not been resolved with you as we would have liked. We wouldn't refuse a replacement if you have not received your order due to being lost in the post etc. We look forward to hearing from you and I am sorry again.

Posted 5 years ago

“The butterfly didn't work!!”

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Posted 5 years ago

I am so sorry to hear that Reyhan! If you could email us at hello@boomf.com with your order number and stating what happened, we will look into that for you. I really do apologise

Posted 5 years ago

“such an annoying experience, it was over a month I wanted for a tiny little box that was so overpriced, I ordered it in time for my partners birthday even though it didn’t come on time. It was so hard tracking too. I also had problems connecting them via Instagram and email. I asked for a refund and I was able to get my money back but honestly not doing it again, terrible experience with a terrible company.”

Helpful Report

Posted 5 years ago

I am sincerely sorry to hear about the issues you have encountered here. This really is not the level of service we strive to deliver and I cannot apologise enough for that. I am pleased this has been resolved and hope you can trust that we will deliver excellent service for you in the future.

Posted 5 years ago

“I have ordered my card last week and it still hasn't arrived and i get a text off boomf saying the latest card will come will be August. I am hoping it will come next week but i am really sad about the whole confusion as i only wanted to make someones day due to the whole lockdown :(”

Helpful Report

Posted 5 years ago

Hi Nicola. I think there is a miscommunication with that as we format our dates as DD/MM/YYY. It would never take until August so please do let us know if we can help further with this! Thank you so much for choosing Boomf!

Posted 5 years ago

“I ordered it back on February 4th for Valentine’s Day and evening paid extra for faster shipping. never received the card! it’s sad... I was really looking forward to this. not sure if it is a scam or something just happened to it in the mail.”

Helpful Report

Posted 5 years ago

I am so sorry to hear that Rissy! Obviously this is not expected so we will absolutely look into that for you. Please can you email us on hello@boomf.com with your order number for us to look into that.

Posted 5 years ago

“I didn't take yet may order. They said: it would come on 23 March.Phone number is also not written here for cancel items. Snd my orders or back my money😞😒”

Helpful Report

Posted 5 years ago

Hi Sofia. Please email hello@boomf.com with your order number and we will absolutely look into that for you. I am so sorry you haven't received it yet.

Posted 5 years ago

“I have ordered twice and the cards never arrived. The first time they gave me a code to order a new card, then I gave it a second try but it disappointed me again. What is the point of ordering with enough time if you won't receive the card for the special occasion you wanted to?”

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Posted 5 years ago

I am sincerely sorry to hear that. If you could contact us with your order number we will absolutely look into that for you. I am so sorry.

Posted 5 years ago

“Ordered on Feb 1 and to date, nothing has been received. Have emailed three times, with no response. Order 9AB42D5B Filing a complaint for fraud with BBB and my credit card company. Anything other than a refund notification, at this point, is smoke and mirrors and a scam. 1 star isn't even deserved.”

Helpful Report

Posted 5 years ago

Hi there. I am sincerely sorry to hear you haven't received your order. I can't find an email received from you but can see we have responded to you via Facebook and resolved this. I really am so sorry you didn't receive your order though as it was created and shipped in good time.

Posted 5 years ago

“Mrs sent me one of these for Valentines. Never arrived. When complaining she was told there was no number or street in the address. A quick check of the ordering system proves that it is impossible not to enter a street. And all they can do is offer a discount on another purchase. I think the system needs looking at as the Mrs is very sure she entered the street and number.”

Helpful Report

Posted 5 years ago

I am sorry to hear that. We are looking at ways we can target these errors (it is difficult due to shipping worldwide and there being a variety of different layouts for addresses) but at the moment it is reliant on our customers entering the correct and full address.

Posted 5 years ago

“I ordered on January 28th, it’s March 5th and I still haven’t gotten my package. I have emailed but no answer. I do not recommend, if I could I would give it zero stars, I wish I read the reviews first.”

Helpful Report

Posted 5 years ago

Hi there. I am so sorry to hear that. We are responding to emails within a few minutes at the moment so I am sorry to hear you haven't received a response. Please email hello@boomf.com and we can look into that for you.

Posted 5 years ago

“Horrible customer service. It’s been a week and half and there’s no update on the delivery of my package.”

Helpful Report

Posted 5 years ago

Hi Megan. I am really sorry to hear that. We are responding to all customer enquiries within 24 hours so you will receive a response, if not already. We very much hope we can resolve your issue.

Posted 5 years ago

“Absolutely terrible service. No one has responded. My package never arrived. It’s been a month. This is a scam. They’re deleting multiple comments on their social media claiming the same experience.”

Helpful Report

Posted 5 years ago

Hi Alexis. If we haven't already, someone will respond to you today as we are responding to all of our customers within 24 hours. We will get your issue resolved for you, I am sorry to hear you haven't received your gift.

Posted 5 years ago

Boomf is rated 4.0 based on 5,311 reviews