Boomf Reviews

Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

4.0 Rating 5,311 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

Questions

Metrics

4.0

Based on 5,311 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still not received the parcel and its been nearly a week”

Helpful Report

Posted 4 years ago

Lauren I'm so sorry you have not received your Boomf gift. 😢 Looking at your order we dispatched it on time, it should have been delivered by 7 July at the latest. 🤔 Can you please have a look at your email, I have just dropped you a message so we can get this sorted right away. 👀

Posted 4 years ago

“First off you won’t know when your package is coming, an estimate of 6-11 days. Second, my package was smashed and crumbled, ive never had that happen to me b4, third, my popcorn is ONE MONTH expired, which means they put an expired box in my package knowingly. The only good thing was the item itself, which gave my significant other a fright!”

Helpful Report

Posted 4 years ago

Oh no! My sincerest apologies that your Boomf order is such a shambles. 😢 This is far from the experience we had intended for you! 🤦‍♀️ I would love to get this resolved 😀 Could you please email us at hello@boomf.com with your order number, a photo of the popcorn packet (if you still have it) and explain that the parcel was damaged and the popcorn was out of date. 🙏 We are very sorry that this has happened to you and take full responsibility.

Posted 4 years ago

“Dreadful. Paid £15 quid & £6.99 for EXPRESS delivery for a wild card it was shipped on the 2nd July so I should’ve received it on the 3rd July but no it arrived the following Monday the 6th July . My daughters birthday was the 5th. Waste of time - so the card arrived today . She opened it a couple of bits of confetti fell on the floor & the llama did nothing . So annoying. Completely pointless 😡”

Helpful Report

Posted 4 years ago

Nicole, my sincerest apologies that you Boomf experience was such a shambles. 😢 I understand how upsetting this must have been. This is far from the experience we had intended for you and your daughter! 🤦‍♀️ I would love to get this resolved for you 😀 As I cannot see any of your order details here, could you please email us at hello@boomf.com with your order number and explain your gift was both late and faulty. 🙏

Posted 4 years ago

“It has not turned up?”

Helpful Report

Posted 4 years ago

My apologies your card did not arrived as quickly as you hoped Rachel. I have had a look at your order and it was dispatched on time and should have been with you by Mon 6 July at the latest. Your card went with our standard shipping service, Royal Mail 1st Class Post which take 1-3 working days to arrive. You should have received your gift by now! If you are still waiting for your order, can you please email us at hello@boomf.com to let us know your card is lost. 😀

Posted 4 years ago

“Never received my order!”

Helpful Report

Posted 4 years ago

My apologies your card did not arrived as quickly as you hoped Lucy. I have had a look at your order and it was dispatched on time and it should be with you by 13 July at the latest. 😀 Your card went with our standard shipping service, 6-11 Working Days to arrive to the US. If gift does not arrive by next Monday, can you please email us at hello@boomf.com to let us know your card is lost. 🙏

Posted 4 years ago

“Ordered Sunday........card still not arrived on Thursday. Very disappointed in your service. I even paid almost £10 for the privilege of this disappointment. I won't be using this poor service again and I will be sure to pass on my disgust to all friends and family.”

Helpful Report

Posted 4 years ago

My apologies your complete order did not arrive in time Andrew. 😢 Looking at your order we dispatched it on time, it should have been delivered by 2 July at the latest. 🤔 I can see you have been in contact with my colleague to resolve this. 😅 Please let us know if there is anything else we can do for you. 😀

Posted 4 years ago

“Terrible! Never got my Boomf box and never received a refund and its been 5 months! Customer service didn't help at all either. I do NOT recommend.”

Helpful Report

Posted 4 years ago

I'm really sorry to hear you didn't receive your Boomf gift 😢 This not the experience we had intended for you! 🤦‍♀️ It regards to lost orders I'm afraid contact must be made within 60 days from the date of the order to offer compensation, replacement or a refund. 🤪

Posted 4 years ago

“Shipping still says “should arrive by Friday June 19th” which was 6 days ago. My husbands birthday and first Father’s Day were days ago as well, and there’s no sign of it. Sad the card missed his special days.”

Helpful Report

Posted 4 years ago

Oh no! I am so sorry to your your Boomf gifts did not arrived in time! 😢 We work really hard to get all orders dispatched on time, so I would love to get this resolved for you 😀 As I cannot see any of your order details here, could you please email us at hello@boomf.com with your order number and let us know your gift are lost. 🙏

Posted 4 years ago

“Card did not pop out like videos, very disappointed especially for what it cost.”

Helpful Report

Posted 4 years ago

I am so sorry to hear your gift was faulty. 😢 I understand what a let down this must have been for you. I would love to get this resolved for you. 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀

Posted 4 years ago

“If I could rate it zero stars would. Order was placed June 9th. The. Said it was made and shipped out June 10th. I even paid for faster shipping and here it is June 21st and still haven't received my purchase. So disappointing. This is my husbands 1st Father's Day.”

Helpful Report

Posted 4 years ago

Jennifer, my sincerest apologies that you did not received your Boomf gift! 😢 I have had a look at your order and we dispatched it on time. It should have arrived with you by 22 June at the latest. 🤔 Can you please have a look at your email, I have just dropped you a message as I would love to get this resolved right away. 👀 😀

Posted 4 years ago

“Placed an order on June 10th and have yet to receive accurate tracking . It says it arrived in CT 3 days ago but still no package has arrived . I doubt I will have it for Father’s Day !”

Helpful Report

Posted 4 years ago

My apologies for the trouble you have had with your order Gabby. 😢 I can see we dispatched your gift on time and it should have arrived by 22 June at the latest. 🤪 Thank you for getting in touch with us via email also, I hope you are satisfied with the resolution. If there is anything else we can do for you, please don't hesitate to get back in touch. 🙏 😀

Posted 4 years ago

“The little box inside with the confetti doesn’t pop out like in the videos advertised. Don’t even bother! You can find something less of a disappointment in the card isle of the grocery store.”

Helpful Report

Posted 4 years ago

Oh no Ashley! 😢 I'm so sorry your gift didn't "Boomf" 🎉 This not the experience we had intended for you! 🤦‍♀️ I can see you have been in contact with my colleague via email. Can you please have a look as she dropped you a message last week as we would love to get this resolved 😀

Posted 4 years ago

“I ordered on May 24 and still have not received it. I have called and emailed, but still nothing. Do not order from them. Waste of my time and money. Now I don't have a fathers day present”

Helpful Report

Posted 4 years ago

My apologies you have not received your Boomf gift as expected 😢 We work really hard to get all orders dispatched on time 🤔 As I cannot see any of your order details here, the only thing you can do wait for us to get back to you via email. We have been working through a period of really high correspondence, so our response times are much slower that normal. 🤪

Posted 4 years ago

“Ordered boomf card and sweet box for 2 of my friends, had it delivered to my address. Neither had there names on even though put down names on cards so couldn't work out which one was which. Sweet boxes I ordered were rubbish not worth the £16.99 paid for each, very little sweets in box”

Helpful Report

Posted 4 years ago

Oh no! I'm so sorry to hear how disappointed you were with your Boomf order. 😢 The recipients name is underneath the shipping address. If you didn't enter a recipient name in the ordering process it is no problem as each gift has it's own unique 7 digit package ID code. This code is both on the delivery label below the address and on your order summery in your account page. Thank you for the feedback about the sweets in a box gift. 🙏

Posted 4 years ago

“I ordered mine on June 3rd and still have yet to receive it. Customer service offered to “replace” it but what’s the point when it was for my husbands first Father’s Day ☹️ The time wasted to receive the package could’ve been spent waiting on a better gift. I will not be ordering again.”

Helpful Report

Posted 4 years ago

We are very sorry to have let you down on such a special occasion. We rely heavily on our delivery partners to ensure your gifts make it to you safely and are extremely disappointed it hasn't happened on this occasion. I can see you have no resolved this with our customer service team 🙂

Posted 4 years ago

“Massive disappointment, the Velcro is so strong the card is hard to open and then the butterfly 🦋 doesn’t fly out... so so nearly a great idea but poorly made 😡”

Helpful Report

Posted 4 years ago

We are so sorry to hear you did not get to experience the flutter as anticipated! We have reached out to you via email to follow up on this with you 🙂

Posted 4 years ago

“This was my first and last time I order from Boomf! Order my boomf on the 10th June and have not yet received it. It says to wait 2 working days from shipping which was 12th June. So that should make on Tuesday 16th or Wednesday 17th at the latest. Nothing received at all!! This was supposed to be for my fiance birthday on 16th June. He did not receive a card on his birthday. I decided to order from boomf for first time thought be fun birthday card!! I guess not! My order number is: EE54G75A I would like to know what is going on with my order. If website missing, I will have a refund please!!”

Helpful Report

Posted 4 years ago

Hi Jessica, We are very sorry to hear this! We have reached out to you via email to updated you on this order 🙂

Posted 4 years ago

“Don’t not order from them your item won’t arrive then they will tell you it’s not there fault that your item was lost”

Helpful Report

Posted 4 years ago

Hi, We are sorry to hear your order has not arrived with you. Unfortunately as you have not left any order information I am unable to look into this further form you. I can assure you our customer service team will do everything in their power to get any lost items resent to you if you still wish to receive it.

Posted 4 years ago

“Ordered the card end of May using a discount code. There was an issue making the card, they did email me but the email went in my junk folder. I was lucky and saw this two days later because I check my spam folder. They provided a new code asking me to order again, the new code was supposed to give me the card for free that way I wouldn’t have overpaid. The code didn’t work. I tried contacting Boomf again and didn’t get any response back. I still haven’t had a response to my query... In the end, I paid the higher price for the card because I wanted to give my wife a surprise. The surprise would have been that she didn’t get a card on her birthday but because of all the issues I bought a backup card from the supermarket just in case. The card eventually arrived day after, the picture on the card looks good but the Boomf you expect, doesn’t happen. The butterfly just fell to the floor. I think Boomf is a great idea but a great experience is so far away. My advice to customers would be to save your money, if you do order though, keep checking your spam daily until it arrives.”

Helpful Report

Posted 4 years ago

Hi Nathan, I am sorry to hear the trouble you had whilst placing the order. I can confirm that a response was sent to you on 6th June and we issued a refund for the order this will be in your account 22nd June the latest 😊

Posted 4 years ago

“It’s not clear when you order more than one so need to be made more clear”

Helpful Report

Posted 4 years ago

Hi, On your basket page before you proceed there are images of all items in the order being placed. Also the final balance you are being charged will indicate of you have more than one item in your basket. If you have problems on any future orders please do contact us and we will be happy to help 😊

Posted 4 years ago

Boomf is rated 4.0 based on 5,311 reviews