Boomf Reviews

Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

4.0 Rating 5,311 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

Questions

Metrics

4.0

Based on 5,311 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still have not received my order. Doesn't even deserve one star in all honesty”

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Posted 4 years ago

My apologies that your Boomf gift did not get delivered on time. Looking at your order it shows that Royal Mail returned it to us 🤔 I can see that you have been in contact with my colleague to resolved this 😅 Please let us know if you have any further issues with your replacement order. 🙏

Posted 4 years ago

“Ordered 2 cards for the same address. One was in the box with the cake I requested and the other failed to turn up. Still waiting on an apology and a refund not happy.”

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Posted 4 years ago

Joseph, my sincerest apologies for the trouble you have had with your order. This is far from the experience we had intended for you! 🤦‍♀️ 😢 I can see you have been in contact with my colleague to resolve this 😅 Please let us know if there is anything else we can help you with. 🙏 😀

Posted 4 years ago

“Still haven’t receive the item”

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Posted 4 years ago

Hayley, I'm sorry your gift has not arrived as quickly as you hoped. Looking at your order it is still within the estimated delivery time-frame set out on our website 🤪 Could you please have a look at your email 👀 I have just dropped you a message with more details of when to expect your order. 😀

Posted 4 years ago

“Item never turned up for my sons birthday. Although they were very good at accepting this and refunding. Overall disappointing my son didn’t have a card for his 6th birthday.”

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Posted 4 years ago

Oh no Stephen! I'm so sorry your sons gift got lost on it's journey to you 😢 This is far from the experience we had intended for you! 🤦‍♂️ I am pleased to hear we have resolved this 😅 I hope you will not be put off from ordering a Boomf again in the future. 😀 🦄 🐉 🦋 🐨

Posted 4 years ago

“My boomf card I ordered didn’t pop out confetti:(”

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Posted 4 years ago

Oh no Becky! 😢 I'm so sorry to hear you gift didn't "Boomf" 🎉 This is far from the experience we had intended for you! 🤦‍♀️ I can see you have been in contact with my colleague to resolve this 😅 Can you please have a look at your email 👀 We responded to your message yesterday and would love to hear back from you. 😀

Posted 4 years ago

“Gave this too my son it didn't pop out much the confetti how do you start with it when it arrives in envelope he pulled it and Harley anything came out it looks good on the photo”

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Posted 4 years ago

Frances, I am so sorry that your son's cannon gift was faulty 😢 This is far from the experience we had intended for you! 🤦‍♀️ Can you please have a look at your email, I have just dropped you a message 👀 as I would love to get this resolved right away. 😀

Posted 4 years ago

“It’s didn’t pop out at all and the confetti just come out in a lump and fell on my daughters lap. Very disappointed in it. what a waste of money. Most expensive card I’ve ever bought and wish I hadn’t bothered Won’t be buying again”

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Posted 4 years ago

Lois, I am so sorry your daughters wild card was faulty 😢 I understand how disappointing this must have been. 🌈 🦄 🤦‍♀️ Can you please have a look at your email, I have just dropped you a message 👀 as I would love to get this resolved for you right away. 😀

Posted 4 years ago

“Didn't pop just stayed as it was when opened. Extremely disappointing.”

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Posted 4 years ago

Oh no Hannah! 🤦‍♀️ I am so sorry to hear your gift didn't "Boomf" 🎉 I understand how frustrating this must have been for you. 😢 I would love to get this resolved 😀 Could you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀

Posted 4 years ago

“Still haven't recieved it yet and my friends bday has now passed was memt to ne nxt day delivery”

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Posted 4 years ago

My apologies your card did not arrived as quickly as you hoped Nicola 😢 Looking at your order we dispatched it on time, it should have been delivered by 14 July at the latest. 🤔 Your card went with our standard shipping service, Royal Mail 1st Class Post which take 1-3 working days to arrive. We do have a faster shipping option, which is a next working day delivery service. 🤪 You should have received your gift by now! If you are still waiting for your order, can you please email us at hello@boomf.com to let us know your card is lost. 🙏 😀

Posted 4 years ago

“Still not received , not happy”

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Posted 4 years ago

My apologies your card did not arrived as quickly as you hoped Lisa 😢 Looking at your order we dispatched it on time, it should have been delivered by 14 July at the latest. 🤔 Your card went with our standard shipping service, Royal Mail 1st Class Post which take 1-3 working days to arrive. We do have a faster shipping option, which is a next working day delivery service. 🤪 You should have received your gift by now! If you are still waiting for your order, could you please email us at hello@boomf.com to let us know your card is lost. 🙏 😀

Posted 4 years ago

“Was disappointed with the popping box confetti stayed in the envelope nice box though but not what I was expecting after seeing reviews”

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Posted 4 years ago

Oh no Karen! I am so sorry to hear that your card didn't "Boomf" 🎉 🤦‍♀️ I understand how disappointing this must have been for you. 😢 I would love to get this resolved 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀

Posted 4 years ago

“I didnt get item!!!”

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Posted 4 years ago

I am so sorry you haven't received your Boomf order Edvina 😢 Looking at your order we dispatched it on time, it should have been delivered by 10 July at the latest. 🤔 I would love to get this resolved for you 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀

Posted 4 years ago

“It didn’t work! The card failed! So disappointed! Didn’t even flutter, the butterfly just sat there doing nothing. Ruined the surprise :(”

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Posted 4 years ago

Oh no Nilima! I am so sorry to hear your flutter card was faulty 🦋 🤦‍♀️ I understand how upsetting this must be for you 😢 I can see you have been in contact with my colleague to resolved this 😅 Please let us know if there is anything else we can do for you. 🙏 😀

Posted 4 years ago

We are very sorry to hear this! I am pleased we where able to work with you to get this resolved! 🙂

Posted 4 years ago

“Did not arrive”

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Posted 4 years ago

I am so sorry that your Boomf order got lost on it's journey to you. I understand how disappointing this must be 😢 I can see you have been in contact with my colleague to resolved this 😅 Please let us know if there is anything else we can do for you. 🙏 😀

Posted 4 years ago

“On opening the card the butterfly was broken”

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Posted 4 years ago

We are very sorry to hear this! Please contact us at hello@boomf.com and we will look into this for you 😊

Posted 4 years ago

“Still waiting on my order, and u want me to review it”

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Posted 4 years ago

Alan, I am so sorry your gift got lost on it's journey to you. I can see you have been in contact with my colleague to resolved this 😅 Please let us know if there is anything else we can do for you. 🙏

Posted 4 years ago

“Item arrived but when opened didn’t do anything.”

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Posted 4 years ago

We are very sorry to hear this! Please contact us at hello@boomf.com and we will look into this for you

Posted 4 years ago

“Arrived to late”

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Posted 4 years ago

We are sorry to hear this! We have reached out to you via email to resolve this issue for you.

Posted 4 years ago

“I was very upset with this item it didn't make a bang when my daughter opened it very disappointing 😞”

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Posted 4 years ago

Oh no Keeley! My apologies that your gift didn't "Boomf" 🎉 😢 I would love to get this resolved for you 😀 Can you please have a look at your email 👀 I have just dropped you a message so we can get this sorted. 🙏

Posted 4 years ago

“Unfortunately it didn’t cannon properly so really disappointed”

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Posted 4 years ago

Zoe, I am so sorry you received a faulty cannon, I understand how frustrating this must have been 😢 This is far from the experience we had intended for you! 🤦‍♀️ I can see you have been in contact with my colleague to resolve this 😅 Please let us know if there is anything else we can do for you. 🙏 😀

Posted 4 years ago

Boomf is rated 4.0 based on 5,311 reviews