Boomf Reviews

Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

4.0 Rating 5,311 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

Questions

Metrics

4.0

Based on 5,311 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The butterfly didn’t fly out of the card nor did it fly went it was wound up again. I’m very disappointed and definitely not worth money!! I want my money back!”

Helpful Report

Posted 5 years ago

Hi there Jemima, I am so sincerely sorry to hear that! Please email your order details to hello@boomf.com and we will absolutely look into that for you. That is definitely faulty and something we would love to replace for you so you can see how great they are!

Posted 5 years ago

“I haven't gotten my card and its been almost two weeks”

Helpful Report

Posted 5 years ago

Hi there, our delivery times vary so depending on where in the world we are delivering to, please check our shipping times on our website: https://boomf.com/shipping If it is over the expected time, we will absolutely investigate that for you if you could email your order details to hello@boomf.com

Posted 5 years ago

“I ordered 8 business days ago. Haven't received anything in the mail. I chose the 3 to 5 business days. I was hoping to have it before valentine's day. Doesn't seem like that's gonna happen.”

Helpful Report

Posted 5 years ago

Hi there! I am sincerely sorry to hear that. It is likely it has been lost in the post but we will absolutely look into this for you and get this resolved. Please can you email hello@boomf.com with your order details and we will be happy to sort that.

Posted 5 years ago

“ITS A SCAM!!!!!! Paid for fast shipping and it never came. I emailed them and they said it should have been here and offered to send it out again???? No I want a full refund. Not another card that won’t come.”

Helpful Report

Posted 5 years ago

Hi there. I am so sorry to hear that. We would be happy to resolve this issue for you in which ever capacity you would like. We offer to re-send it to you as it is likely it has been lost in the post, and we would still like for you to receive the gift you created. However, please respond to hello@boomf.com and we can sort it for you. Many thanks.

Posted 5 years ago

“My order didn't arrive , when i3 contacted Boomf they informed me that it had been returned to them, but they had failed to tell me. I was informed that they could not re-send it and if I wanted to re-order it, they could give me a 25% discount! There was absolutely no way that they could refund or re-send the card for me. Not great customer service for a very expensive card that never got there!”

Helpful Report

Posted 5 years ago

Hi there. I am very sorry to hear that. We will be happy to look into this for you to find out why it wasn't delivered and see if we can help further. If you could email your order number to hello@boomf.com, we will be happy to look into that

Posted 5 years ago

“i placed an order almost 3 weeks ago and have not received the item. I emailed them and have not gotten a response. The last day I was able to track the item was 7 days ago and now there is no tracking information. the worst customer service ever.”

Helpful Report

Posted 5 years ago

I am really sorry to hear you haven't received your order yet but depending on your shipping time, we would need to check and see when your delivery is due. Could you email us on hello@boomf.com with your order details and we can check and see when to expect it. Tracking times are also confirmed on our website, so I hope that helps too! Thank you, we really hope you love your order.

Posted 5 years ago

“Looks like I'll be commenting the same post as everyone else! Ordered on January 30th for Valentine's day card and still haven't received it and it is the 12th of February! So disappointed won't fall for this scam again! Someone needs to report this site!!”

Helpful Report

Posted 5 years ago

Hi there, can you email us with your order details to hello@boomf.com and we can confirm when to expect your order. Please be assured we will do everything we can to ensure you have your gift :)

Posted 5 years ago

“I did not place an order yet I received and email to say I did as well as irritating email adds”

Helpful Report

Posted 5 years ago

I am sorry to hear that, you can unsubscribe to these emails, we do just like to keep our customers updated with the offers and exciting events we have coming up. Please do let us know if we can help with anything though! Kindest regards, Rebecca

Posted 5 years ago

“I’m currently on active orders for the Air Force and wanted to get my boyfriend a card and chocolate for Valentine’s Day but it’s now been 9 days with no updates... I’ve emailed them but haven’t received a response. I highly recommend not ordering from this website... I feel like I got scammed.”

Helpful Report

Posted 5 years ago

Hi Madeline, I am so sorry to hear that. We are responding to emails back to 24 hours ago so you definitely should have had a response. Could you check your SPAM inbox as our response may have been pushed in there. We really would like to help you, so if you could have a look, or give us a call we will definitely be able to look into that for you!

Posted 5 years ago

“Utter rubbish. Promised delivery by a certain date, took my money. Missed date by a WHOLE WEEK. To make matters worse they sent chocolate with a best before date in DECEMBER 2019. It is now February! Disgusting.”

Helpful Report

Posted 5 years ago

I am so sincerely sorry to hear this. I cannot apologise enough, and please know this is not the level of service we strive to deliver, and do deliver. If you would be happy for us to look into this again for you, we would really like to show you the experience you should have received initially. If you could email your order number to hello@boomf.com we will look into that for you. Kindest regards, Rebecca

Posted 5 years ago

“Absolutely nothing happened !! Massive letdown and a waste of money.”

Helpful Report

Posted 5 years ago

I am so sorry to hear that Barbara. If the product didn't work as it should have, we will absolutely look into this and resolve the issue. If you could email hello@boomf.com with your order details, we can look into that. I am so sorry again.

Posted 5 years ago

“I wish I had come across this site a while ago and see I am not the only one this has happened to. It is clear to see that this company should change their shipping strategy as it is clearly not effective. Ordered my card over 10 days ago and paid for 2-5 day shipping and still no sign of my order.”

Helpful Report

Posted 5 years ago

Hi Alex. We are constantly reviewing this and making sure it is the best it could be but we will definitely look into this again for you. I would really appreciate it if you could email your order number to hello@boomf.com and we will be able to look into that for you. I am really sorry to hear about the delay.

Posted 5 years ago

“Saw this company as an advertisement on my social media. Looked interesting and thought it would be nice to do for my fiances birthday... boy was I WRONG. They do not provide any helpful shipping information and do not offer much assistance. I alerted them I haven't received my order so they just reordered the gift after I told them the occasion has passed and I am still waiting on BOTH items to come. I DO NOT recommend this company to anyone. Seems to be just a money pit. Very disappointing.”

Helpful Report

Posted 5 years ago

Hi Logan. I am so sorry to hear that. Please be assured we really do our best to ensure everyone loves their experiences with their Boomf gifts. We have made our website really clear with shipping times and costs, put it at the top of our homepage and ensured details are on the order confirmation. We hope you feel this is clear. We can offer alternatives if the time has passed so I am very sorry to hear that. Kind regards, Rebecca

Posted 5 years ago

“I placed a order yesterday and I haven’t had a email to verify do u know what that could be ? My emails is right so I know it can’t be that”

Helpful Report

Posted 5 years ago

Hi there. I very much hope you received the email following your order. Sometimes our emails get moved into SPAM boxes so it would be worth checking there as the are sent automatically for you once the order has been placed. Really hope you loved your Boomf order!

Posted 5 years ago

“I placed an order on the 18th of December I still haven't received it, it's 13rd of January. I was told the previous order was probably misplaced so they placed a new order. I asked them now much time it'll take once it's shipped they said it'll take upto 2 weeks. It clearly says it takes 6-9 days to be delivered once shipped , will never place an order from boomf again.”

Helpful Report

Posted 5 years ago

Hi there, We are sorry to hear that your original order did not arrive on time and thank you for being patient whilst your replacement is on its way to you. Although our delivery service is usually very reliable, there is always a very small chance of orders being delayed or lost altogether. We rely on our delivery partners to successfully delivery our lovingly made gifts and when there is an issue we try to resolve as quickly as efficiently as we can. Would you email us and we will make sure you know when you replacement is expected. We look forward to hearing from you, Kind regards, Team Boomf

Posted 5 years ago

“Ordered a boomf and it never came. Emailed and called just to receive an apology and no real action. I Commented on their post suggesting people should read these reviews before considering buying their products and my comment was deleted. Trying to hide the fact that this company has absolutely horrible service. Don’t bother buying anything from boomf unless you want to throw your money away.”

Helpful Report

Posted 5 years ago

Hi there. I am really sorry to hear you haven't had a good experience with us. We would really like to rectify this with you. If you could possibly email us on hello@boomf.com with your order details we will definitely review this. I am really sorry to hear you feel you haven't been properly helped. Warm regards, Rebecca

Posted 5 years ago

“It did not go boomf when opened .”

Helpful Report

Posted 5 years ago

Hi there! I am so sorry to hear that! We obviously want the best experience for all our customers. If you could email hello@boomf.com with your order number, we would be happy to look into that and see what we can do to help you. I am so sorry again

Posted 5 years ago

“Ordered a Boomf bomb for my boyfriends birthday on November 29th, his birthdays today and it’s been almost 2 weeks and still haven’t gotten it.”

Helpful Report

Posted 5 years ago

Hi, we are sorry to hear your order has not arrived. Please contact us at hello@boomf.com and we will loo into this for you.

Posted 5 years ago

“It’s been more than 7 days now n I still haven’t gotten my order and I payed extra for fast shipping I also haven’t receive my refund on the first purchase I was suppose to receive after contacting.”

Helpful Report

Posted 5 years ago

Hi, We are sorry to hear you have not had a good experience. Could you please contact us at hello@boomf.com with your order details so we can look into this for you. Regards Team Boomf

Posted 5 years ago

“My boyfriend's birthday was November 9th. I ordered his card almost 2 weeks in advance since they said tracked delivery was 2-5 days. It's now November 19th and still haven't received the card. So, if you plan on ordering from them order way in advanced.”

Helpful Report

Posted 5 years ago

Hi Erika, We are sorry to hear your cards where delayed, We rely heavily on the postal and courier services to ensure your parcel is delivered as anticipated. Please contact us at hello@boomf.com so we can work with you to rectify this. Kind regards Team Boomf

Posted 5 years ago

Boomf is rated 4.0 based on 5,311 reviews