Boomf Reviews

Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

4.0 Rating 5,311 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

Questions

Metrics

4.0

Based on 5,311 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered this for Father's Day and it did not come on time even though I payed for expedited shipping. When the package finally arrived and the package was opened it did not even open and stayed folded. The most upsetting product I have ever ordered.”

Helpful Report

Posted 5 years ago

Kailey, My sincerest apologies for the trouble with your past order. 😢 I understand how disappointing this must have been, it is not the experience we had intended for you! 🤦‍♀️

Posted 4 years ago

“Horrible customer service. The expedited shipping did not get my product here on time. it took 11 days and not the 5 days promised. Fathers day was ruined. I did not have a gift to give my husband on fathers day from our children. I asked for a refund and they refused. i will NEVER order their products again!”

Helpful Report

Posted 5 years ago

Hi, We are sorry you were unhappy with the service you received. If you would like this matter re-addressed please contact us with your order number at hello@boomf.com and our team will look into this for you. Team Boomf

Posted 5 years ago

“I placed my order late on 6/4 for a father's day card and was notified on 6/5 that my order was done. It is now 6/18 (Father's day was 2 days ago) and i still haven't recieved it. So needless to say, i wont be ordering feom them again.”

Helpful Report

Posted 5 years ago

Breanna, I’m so sorry for the trouble with your order. 😢 I understand how disappointing this must have been, it is not the experience we had intended for you! 🤦‍♀️ If you have a problem with any future orders, could you please email us at hello@boomf.com so we can resolve them right away. 🙏😀

Posted 4 years ago

“The photo box and confetti didn’t pop out at all. We had to take it out and physically do it ourselves. Not what i paid for.....I wanted to see the surprise on his face when it exploded. Very disappointing.”

Helpful Report

Posted 5 years ago

I’m so sorry for the trouble with your order. 😢 I understand how disappointing this must have been, it is not the experience we had intended for you! 🤦‍♀️ If you have a problem with any future orders, could you please email us at hello@boomf.com so we can resolve them right away. 🙏😀

Posted 4 years ago

“The card didn't pop. It was so sad.”

Helpful Report

Posted 5 years ago

Amanda, I’m so sorry for the trouble with your order. 😢 I understand how disappointing this must have been, it is not the experience we had intended for you! 🤦‍♀️ If you have a problem with any future orders, could you please email us at hello@boomf.com so we can resolve them right away. 🙏😀

Posted 4 years ago

“The card didn't pop. It was so sad.”

Helpful Report

Posted 5 years ago

Hi Amanda, We do apologise the card let you down on this occasion. Please contact us at hello@boomf.com with your order number and our customer service team will look into this for you. Team Boomf

Posted 5 years ago

“What a complete waste of money!! I was so excited for my husband to open this on fathers day...Card never popped open and the customer service said we didnt open it the whole way...i sent them a video.. ugh my husband ripped it open the whole way!! Shame on them for horrible product and customer service!! Never again!!! Disapointed customer”

Helpful Report

Posted 5 years ago

Hi, Sorry you were unhappy with the reply for our customer service team. If you would like us to have another look please resend the video and we will review the footage again. Team boomf

Posted 5 years ago

“Bought the card for Fathers Day and we were so excited to watch him open it. However, it never popped open! We had to physically pop the card open ourselves. It was such a disappointment!”

Helpful Report

Posted 5 years ago

Hi Erin, Apologies for the isues with your order. Please contact our team at hello@boomf.com and we will look into this for you. Team Boomf

Posted 5 years ago

“Husband opened his Father’s Day card and the confetti just trickled out then after a long delay the card emerged - nothing like the adverts! What a let down & extortionately priced for what it is. Would not recommend.”

Helpful Report

Posted 5 years ago

Hi Lisa, We are sorry your card did not 'pop' as intended. Please contact our customer service team at hello@boomf.com and we will rectify this for you. Team Boomf

Posted 5 years ago

“Unfortunately when my husband opened the packaging, the monkey and the confetti stayed within the packaging. It did not pop/ jump out of the card as I expected. Disappointed customer.”

Helpful Report

Posted 5 years ago

Louisr, I’m so sorry for the trouble with your order. 😢 I understand how disappointing this must have been, it is not the experience we had intended for you! 🤦‍♀️ If you have a problem with any future orders, could you please email us at hello@boomf.com so we can resolve them right away. 🙏😀

Posted 4 years ago

“Absolutely fuming it never worked”

Helpful Report

Posted 5 years ago

Hi Nita, We are sorry to hear your order did not work as anticipated. If you haven't already please contact our customer service team with your order number at hello@boomf.com and we will look into this for you. Team Boomf

Posted 5 years ago

“Warning: Do not purchase! Ordered the card for Father's day and paid $30 for express delivery which was supposed to arrive 2 days ago. Needless to say, the item still has not arrived and the customer service has been unhelpful. I also contacted DHL and they were unable to locate the item. What a rip off! I should have read all the reviews prior to ordering, as it appears that others have had the same issues. What a disappointment!”

Helpful Report

Posted 5 years ago

Hi Valentina, Sorry to hear you had problems with your order. Please contact us at hello@boomf.com and we look into this for you. Team Boomf

Posted 5 years ago

“Very disappointed with the card it is nothing like shown in video, does not explode on opening, only after you move confetti. This was for a 40th Birthday and was not a shock at all.”

Helpful Report

Posted 5 years ago

Hi Shelley, We are sorry your card did not 'pop' as anticipated. If you haven't already please contact our team at hello@boomf.com and we will do our best to rectify this for you. Team Boomf

Posted 5 years ago

“Ordered a card. They never sent it. I emailed. They never responded. For me, out of site out of mind but come to find out the recipient never received it and the company won't do anything. They will not make it right.”

Helpful Report

Posted 5 years ago

Hello, I am sorry to hear you have had such a bad experience. Please contact us at hello@boomf.com and I can assure you we will look into your order for you. Team Boomf

Posted 5 years ago

“Very disappointing does not work I have ordered twice now on the off chance the first card was just Badly put together.”

Helpful Report

Posted 5 years ago

Hi, Sorry to hear you had issues with your order we take great care when producing and shipping our products. Please contact us at hello@boomf.com including your order numbers and any videos you may have taken and we will look into this for you. Team Boomf

Posted 5 years ago

“I ordered this as gift for my Fiance's birthday and it said it was being shipped out on May 23rd. It is now June 6th, and i still have not received my package. I gave it ample time so i still have 4 days before the surprise. I emailed customer support and they said they refuse to pay for express delivery in order for the card to make it to me in time. Now i'm left looking like an fool having to order and pay for the $25 express delivery when the first original card may still come in the mail....”

Helpful Report

Posted 5 years ago

Hi there, I do apologise that your original order did not arrive as anticipated. If you do feel as though this issue needs further assistance please contact us at hello@boomf.com and we will look into this again for you. Team Boomf

Posted 5 years ago

“Placed my order a month ago for father's day and I'm still waiting.”

Helpful Report

Posted 5 years ago

Hello, Sorry to hear you have not received your order. Please contact us at hello@boomf.com and one of our team will look into this for you. Team Boomf

Posted 5 years ago

“It didn't pop...again! I have ordered 3 of these and only 1 worked”

Helpful Report

Posted 5 years ago

Hi Eisha, We are sorry to hear your card didn't 'pop'. Please contact us at Hello@boomf.com so we can help resolve any issues. Team Boomf

Posted 5 years ago

“Really wish I would've read reviews before buying ANYTHING from this company!!! DO NOT BUY FROM THEM THEY ARE AWFUL AND WILL STEAL YOUR MONEY!!!! never received my order.”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear you've not received your order. Please contact us at hello@boof.com and we will look into this for you. Team Boomf

Posted 5 years ago

“Never received my order and they won't answer my emails”

Helpful Report

Posted 6 years ago

Hi, We try to answer all customers emails within 5 working days, apologies if your email has not had a response. Please contact us at hello@boomf.com with your order details and we will help locate your delivery. Team Boomf

Posted 5 years ago

Boomf is rated 4.0 based on 5,311 reviews