Boomf Reviews

Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

4.0 Rating 5,311 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

Questions

Metrics

4.0

Based on 5,311 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a Boomf box in September. It is currently November and I have not received anything. I have given up trying to get my money back as their site does not provide any info on how to go about getting a refund. I do not recommend purchasing this product especially if you live outside of the UK/US.”

Helpful Report

Posted 5 years ago

Hi, Sorry to hear you have not received your order. Please contact us at hello@boomf.com with the order information and we will look into this for you. Apologies once again Team Boomf

Posted 5 years ago

“I had ordered 2 boomf boxes and it has been over 3 week but none of them has articles yet. They were for a special ocassion but they have ruined it. It was such a waste of money! Never order in again and also spreading the word.”

Helpful Report

Posted 5 years ago

Hi, Weare very sorry to hear your order did not arrive intime for your special day. Please send your order details over to hello@boomf.com so we can look intot this for you. Kind Regards Team Boomf

Posted 5 years ago

“My order was created on 8 Oct and was told it will arrive by 12days, and it's 15 Nov today but still no news of my package. Emailed boomf but have yet to receive any help. :( feeling like I got scammed”

Helpful Report

Posted 5 years ago

Hi Eliora, We are sorry to hear there was a delay in recieving your order, I can see our customer service team have worked with you to rectify the situation. Thank you for your patience Team Boomf

Posted 5 years ago

“I paid extra for the USA Domestic Tracked Shipping (cost about 3 dollars extra, and said 2-5 business days). Not only have I still not received the package that I ordered on November 3rd (9 days ago!), but I have sent a message to their FAQ email two days ago, and I still haven't gotten a response other than a "Thanks for your inquiry" email (just a confirmation reply). If I could give a zero star, I would. I am absolutely unsatisfied.”

Helpful Report

Posted 5 years ago

Hi there, We're sorry for the delay in answering your email. We have been working through a period of high correspondence. As such our response times have extended to well beyond the targets we set ourselves. Please accept our further apology for the delay in recieving your package. If you have still havent recieved a response please contact us at hello@boomf.com Kind regards Team Boomf

Posted 5 years ago

“Not only did the package arrive late, but the confetti didn’t even pop out.. what a waste of money!! I’m super disappointed”

Helpful Report

Posted 5 years ago

Hi Amy, Please accept our apologies for the issues with your order. We would like to discuss this with you, please contact us at hello@boomf.com with your order details. Kind regards Team Boomf

Posted 5 years ago

“Where is my package ? I have an event in 2 days and I have not received. Y package. Tracking code : 802559130229098028”

Helpful Report

Posted 5 years ago

Hi Dheeraj, Sorry to hear your order did not arrive in time for your event. Please contact us at hello@boomf.com if you have not already and we will look into this for you. Kind regards Team Boomf

Posted 5 years ago

“I ordered 3 weeks ago and it was supposed to be here by the 22nd but I still don’t have it. Ordered a 2nd one that’s supposed to be there by the persons birthday on the 28th but I don’t hold out much hope. I have ordered stuff from India with standard shipping and received it in 2 weeks but they Boomf basically tells me it’s my fault that it’s not here because I used standard shipping. No compassion for their customers. Never will order again, $20 lesson learned.”

Helpful Report

Posted 5 years ago

Hi Cassy, I do apologise your order did not arrive on time. I am glad you were able to have a replacement sent out, If you do not feel you issues have been resolved please do get back in touch at hello@boomf.com and we will be happy to look into this for you. Team Boomf

Posted 5 years ago

“I ordered my boomf Sept 25, and have not received it yet and it’s now October 14. I even messaged boomf itself and they were pretty useless about looking into where my package is. Starting to think this whole company is just a scam and a money grab. DO NOT ORDER FROM HERE !”

Helpful Report

Posted 5 years ago

Hi Celeste, We are sorry to hear your order has not arrived and you feel our team weren't helpful in resolving this issue for you. Could you please contact us again at hello@boomf.com or leave me a message here with your order number and I will look into this for you and rectify this issue. Kind regards Team Boomf

Posted 5 years ago

“Waste of money. It didn’t even pop up. Until you make it to pop up. Very bad experience..”

Helpful Report

Posted 5 years ago

Hi Sri, We are terribly sorry to hear your card did not perform as expected. At Boomf we pride ourslves on our amazing products and our customers experience is very important to us. Please contact us at hello@boomf.com so we can work to rectify this situation for you. Regards Team Boomf

Posted 5 years ago

“The website wont even let me use my debit card”

Helpful Report

Posted 5 years ago

Hi, We are extremely sorry to hear you have had trouble placing an order with us. Please contact us at hello@boomf.com or through our live chat on our website, and we will look into the issues for you. Regards Team Boomf

Posted 5 years ago

“I’m Still Waiting On My Package That I Order On September 9, 2019 Now Its September 24, 2019. No Tracking No Nothing.”

Helpful Report

Posted 5 years ago

Hi Nash, We are extremely disappointed your order has not arrived in time. We pride ourselves on ensuring our customers have a great experience right from order to the opening of their gifts. Please contact us at hello@boomf.com and we will look into your order issues. Kind Regards Team Boomf

Posted 5 years ago

“I ordered my boomf card on August 27 and I still haven’t received it. It’s already September 24 and I was supposed to receive it on the 12th. I cannot track it because it is just a standard delivery. I will not order again.”

Helpful Report

Posted 5 years ago

Hi Roachele, We are terribly sorry to hear that your order has not arrived. Please contact us at hello@boomf.com with your order number and we will do our best to rectify this situation for you. Team Boomf

Posted 5 years ago

“"i ordered a present for my boyfriend on August 9 for our anniversary . it is now August 30th and i still have yet to receive my package. and every time i go to track my package it says does not exist. The website says 8-12 shipping days after purchase depending on where u live. i live in the México and i was supposed to have my package days ago. i will not be ordering from this company again.”

Helpful Report

Posted 5 years ago

Hi, Sorry your order has not yet arrived, please contact us at hello@boomf.com with your order number nd we will look into this for you. Team Boomf

Posted 5 years ago

“I ordered a boomf bomb cube with pictures but it’s did’t pop out . I sent an email to complain and costumer service offered me another cube but how can I re create the whole experience ????????? The surprise ?????????? And if they send me another with the same pictures what my grandma will do with two cubes ??????”

Helpful Report

Posted 5 years ago

Hi, You should have been offered more than just a replacement. Please contact us again with your order number and we will look into this for you. Team Boomf

Posted 5 years ago

“What a waste of money! Don't spend money on this people, just a gimmick that doesn't actually work. The confetti comes out in one big lump and the cube won't pop out unless you make it. If you do buy one, just make sure you buy a back up conventional card!!”

Helpful Report

Posted 5 years ago

Hi, We are extremely sorry your card did not work as anticipated. Please contact us at hello@boomf.com and we will rectify this for you. Team Boomf

Posted 5 years ago

“The card that I have purchased for my husband's birthday did not pop when opened. It just basically made a mess of scattered confetti on the floor. Disappointing! I have dm'ed on Ig but no reply.”

Helpful Report

Posted 5 years ago

Hi Abigail, Sorry to hear your card did not work as expected. Please contact us at hello@boomf.com and we will look into this for you. Team Boomf

Posted 5 years ago

“Boomf bomb didn’t pop out, was useless.”

Helpful Report

Posted 5 years ago

Hi Jordan, Thank you for leaving a review. We apologise your card did not work as anticipated. Please contact us at hello@boomf.com with your order number and we will look into this for you. Team Boomf

Posted 5 years ago

“The product didn't work, and when I asked for a refund (through email) from the company, they stopped responding to me. Very disappointing, and not to mention the product fail ruined what was supposed to be a cute surprise. Avoid this company. Use one of the others with a product guarantee that they actually stand behind.”

Helpful Report

Posted 5 years ago

Hello, I am sorry you have had such a negative experience with us. Please contact us at hello@boomf.com so we can look into this for you. Team Boomf

Posted 5 years ago

“I guess if you want it to come on time, you better order it a month in advance. Then when it finally came, late, it didn’t pop out or anything. Huge disappointment. Wouldn’t recommend and wouldn’t purchase again.”

Helpful Report

Posted 5 years ago

SG, My sincerest apologies for the trouble with your past order. 😢 I understand how disappointing this must have been, it is not the experience we had intended for you! 🤦‍♀️

Posted 4 years ago

“i ordered a present for my dad on June 8 for father’s day. it is now june 20th and i still have yet to receive my package. and every time i go to track my package it says does not exist. The website says 5-7 shipping days after purchase depending on where u live. i live in the US and i was supposed to have my package days ago. i will not be ordering from this company again.”

Helpful Report

Posted 5 years ago

Samantha, My sincerest apologies for the trouble with your past order. 😢 I understand how disappointing this must have been, it is not the experience we had intended for you! 🤦‍♀️ If you have a problem with any future orders, could you please email us at hello@boomf.com so we can resolve them right away. 🙏😀

Posted 4 years ago

Boomf is rated 4.0 based on 5,311 reviews