Boomf Reviews

Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

4.0 Rating 5,311 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

Questions

Metrics

4.0

Based on 5,311 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I feel like it’s false advertisement!! The videos show that the animal pops up and confetti goes everywhere and that does not happen in person. When you open the card the confetti stays there and the animal barley pops up. They exaggerate in the videos where the animals pop up and go on the floor!! Don’t buy. I got two already and they were both the same .”

Helpful Report

Posted 5 years ago

Hi Bianca. The videos are of our customers and that is exactly how we expect them to pop. I am sincerely sorry to hear yours didn't. If you could contact us with your order details we will happily look into that for you. I am so sorry.

Posted 5 years ago

“This is the second time I’ve ordered something and both times the item arrived much later than expected. I am still waiting on my last order which should have gotten here on Tuesday or Wednesday. I’m disappointed that this keeps happening.”

Helpful Report

Posted 5 years ago

I am so sorry to hear that Priya. We have an extremely low rate of late shipping, so if this has been lost or delayed in the post I really cannot apologise enough but we will get this resolved for you if you could contact us with your order number.

Posted 5 years ago

“Horrible service !!!! I did my order on 20th January and didn't receive anything then I asked for a re-order, still nothing! Now the occasion has passed. So basically they just stole my money!!!!!! First and last time ordering I DO NOT recommand.”

Helpful Report

Posted 5 years ago

Please be assured we will get this resolved for you. If we haven't already we will respond to you and ensure this is resolved. I am very sorry your order didn't arrive for the special occasion

Posted 5 years ago

“If i could rate this 0 stars i would, give my my f*cking money back! Refund it keep the card Ive been waiting so long i already showed my bf the surprise because i know its not going to come, everyone go report @boomf on instagram please they are a total scam!”

Helpful Report

Posted 5 years ago

We will definitely look into that for you and get this resolved. I am very sorry to hear you haven't received it but if you could provide us with your order number we will be happy to help.

Posted 5 years ago

“I ordered a cannon card for Valentine’s Day and still have not received it. Order number. I’d like a refund or it resent”

Helpful Report

Posted 5 years ago

Hi there. I am so sorry to hear that. We will definitely look into this for you if you could email us on hello@boomf.com with your order number. Many thanks!

Posted 5 years ago

“I bought a Valentine’s Day care. It’s now February 24th didn’t receive anything. I just want my money back now. order number: 9AB9D44D”

Helpful Report

Posted 5 years ago

Hi Angel. I am really sorry to hear that. It looks as though there is an issue with the address you entered on the order so I have emailed you to check this. My sincere apologies again that you haven't received this though

Posted 5 years ago

“Horrible. Didn’t receive the card for Valentine’s Day . Almost a month and still no sign of card . I just want my money back! Order number: 9AB9D44D”

Helpful Report

Posted 5 years ago

“Still not even arrived after 10 days and counting. The occasion has passed now so seems stupid to receive”

Helpful Report

Posted 5 years ago

I am so sorry to hear that! We do have varying shipping times so please do have a look at our website to give you an idea on it's arrival date, but please let us know if it has not been received after that and we will try and sort that for you. I am very sorry

Posted 5 years ago

“IT’S A SCAM! I ordered a gift on 5th February and still didn’t receive anything! customer support promised to look into this but instead just disappeared! DO NOT BUY ANYTHING FROM THEM! in the meantime I’m checking consumer rights in EU”

Helpful Report

Posted 5 years ago

Hi there. Please be assured we will be looking into this for you. We respond to every single one of our customers, I am just very sorry for the delay. We will be able to help you though

Posted 5 years ago

“I ordered 2 identical boomf bombs for my kids for Valentine's Day. One arrived the day AFTER Valentine's Day, and the other has still not arrived! I have emailed the company with no response. Quite a bummer. I would not recommend buying this product, even the one we did receive, did not pop up. My son opened it, no pop, just a pile of little stars and a flat box....”

Helpful Report

Posted 5 years ago

Hi there. I am so sorry to hear that. We want the best experience for you so please contact us with your order number and we will try and resolve this. I am sincerely sorry

Posted 5 years ago

“I am very upset just recieved package yesterday the 18 th ordered on the 11th for vday. It said it would be delivered next day or 1-3days. Than they did not even pop out properly we literally had to pull it out I want my money back.”

Helpful Report

Posted 5 years ago

I am sincerely sorry to hear that Kristal. If you could contact us with your order number we will absolutely look into that for you. I really do apologise

Posted 5 years ago

“Bad company Do not order from here I’m reading through hundreds reviews of undelivered product No answers I ordered 6th for delivery on the 14th Here we are on the 18th no delivery no update in shipping and no response from company Lies lies lies Terrible customer service Save your money”

Helpful Report

Posted 5 years ago

I am very sorry to hear that Colleen. We make every possible effort to resolve this and ensure you have your gift for your special day. I am so sorry to hear you have not received your order but we will look into this for you, respond and try and get this resolved

Posted 5 years ago

“Ordered it more than 10 days ago. Supposed to arrive in maximum 5 days. No response to email etc.”

Helpful Report

Posted 5 years ago

I am so sorry to hear that! We are responding as best as we can to all customer enquiries so if you haven't already, you will receive a response shortly. I am so sorry, and I hope we can resolve this for you

Posted 5 years ago

“My order did not come in time. Now i know better. Always read the reviews. Smh. Really disappointed”

Helpful Report

Posted 5 years ago

I am really sorry to hear your order didn't arrive in time for your special occasion. We really hope it was shipped on time by us but apologise it wasn't delivered as expected.

Posted 5 years ago

“200% a scam. Wish I had read all these reviews before buying. I bought my card for V-Day 2 weeks in advance and it never showed up, I have been emailing them for a week regarding a refund and they have stopped responding to my emails. I will strongly advise anyone from every buying from this site ever. Terrible customer service.”

Helpful Report

Posted 5 years ago

I am so sorry to hear this! Please be assured we are responding to every customer enquiry received so you will receive a response and hope to resolve your enquiries. I am really sorry for the delay.

Posted 5 years ago

“Dont order from here, you wont receive your order! This company sucks! Wish I would have read the reviews first. I placed my order over 17 business days ago and still haven't received it! All they offered was to resend it or give me a code for another one. Wellllll the occasion it was for is over. Sending it out again wont work. Im gonna try to use the code for the free one I guess, but I'm not holding my breath. What a waste of damn money! Dont do it!”

Helpful Report

Posted 5 years ago

Hi Melodie, I am so sorry to hear you didn't receive your order. We offer to re-send as there really should be no issues at all. We offer to resend when we know it has been shipped and it has been lost in the post. We definitely want you to receive your personalised gift so I am sincerely sorry to hear on this occasion we didn't fulfil the delivery. You definitely should not have any issues with your order and I am really sorry for the inconvenience caused.

Posted 5 years ago

“NEVER ORDER FROM THIS SITE. Just read the reviews and u will understand why. Iv never seen a site with such poor service. No confetti pop just a cheap box for nearly a 10er. Disgusted”

Helpful Report

Posted 5 years ago

Hi there, I am really sorry to hear that. We pride ourselves on the great gifts we offer so I really am so sorry to hear you feel this way. If you could, please could you email a photo of the product you received to hello@boomf.com and we will be able to look into that for you. Many thanks.

Posted 5 years ago

“What a rip off. £9.24 for a cheaply made box and cheap confetti that was probably worth a pound if that. I bought my girlfriend a Valentine's card (box) so dissapointed. I should of gone to moonpig or funky pigeon and got 3 cards and still would of been cheaper. Dont order from this site. Absolute greedy money grabbers. Cant see this company lasting long at them prices 😡😡”

Helpful Report

Posted 5 years ago

I am really sorry to hear you're unhappy with your order. We pride ourselves on a great quality product, please can you email a photo of what you have received to hello@boomf.com and we can look into that for you. I am really sorry again.

Posted 5 years ago

“I ordered at the beginning of February, it’s been almost 2 weeks and I haven’t received anything yet! The customer service is horrible!!! They take forever to respond! Don’t order from them, it’s a scam!”

Helpful Report

Posted 5 years ago

Hi there, our delivery times vary so depending on where in the world we are delivering to, please check our shipping times on our website: https://boomf.com/shipping If it is over the expected time, we will absolutely investigate that for you if you could email your order details to hello@boomf.com. Please be assured we are responding as soon as possible.

Posted 5 years ago

“Scam... card never arrived and their customer service is terrible.. haven’t replied in 2 days after I requested refund. Don’t Chance it”

Helpful Report

Posted 5 years ago

Hi there, we are responding to all enquiries as quickly as we can. You definitely should have had a response by now. If you haven't, please email eat@boomf.com and we can look into your order for you. I am so sorry yours has not arrived.

Posted 5 years ago

Boomf is rated 4.0 based on 5,311 reviews