Boomf Reviews

Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

4.0 Rating 5,311 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

Questions

Metrics

4.0

Based on 5,311 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Looked very cheap and the confetti was not in the box.”

Helpful Report

Posted 4 years ago

We are so upset to hear this 😭💔 Please email us at hello@boomf.com so we can fix this 😊👍🏼😊

Posted 4 years ago

“My card didn't work, which was rather a let down for my son's birthday! I'm giving 2 stars because Will, in your customer services team was extremely helpful and gracious when I contacted you.”

Helpful Report

Posted 4 years ago

😊 Thank you for the feedback. We are glad you were happy with the level of service you received 💖💜💖

Posted 4 years ago

“Delay in posting out to me and confetti was all stuck together”

Helpful Report

Posted 4 years ago

We are so upset to hear this 😭💔 Please email us at hello@boomf.com explaining the problem so we can fix this 😊👍🏼😊

Posted 4 years ago

“Sadly the box didn’t explode as we thought and the confetti just stayed in the box. It was very disappointing and definitely not what we had expected. It’s a shame as the product itself was well made. Just the execution that was poor.”

Helpful Report

Posted 4 years ago

Nova, I am so sorry your gift didn't "Boomf" 🎉🤦‍♀️ I understand how disappointing this must have been for you. 😔 I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀💕

Posted 4 years ago

“Butterfly didn’t fly just went to the ground. And the confetti got stuck. Wouldn’t buy again”

Helpful Report

Posted 4 years ago

Oh no Melanie! I am so sorry your flutter card was faulty 🦋😢 I understand how disappointing this must have been for you. 🤦‍♀️ I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀💕

Posted 4 years ago

“Sadly the website was playing up, I ended up with 5 identical cards in my basket, had to delete 4... then it went to wrong address!”

Helpful Report

Posted 4 years ago

Hi Elaine The item would have been delivered to the address that had been input by the customer. We do ask at the time of checking out and again when the confirmation email is sent to make sure that all details are correct.

Posted 4 years ago

“All the confetti came out in transit so it was a little underwhelming when giving it as a gift”

Helpful Report

Posted 4 years ago

Erin, I am so sorry your gift got damaged on its journey 😢 This is far from the experience we had intended for you! 🤦‍♀️ I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀💕

Posted 4 years ago

“Order process gives no indication to lead time so ended up arriving with recipient days before their actual birthday. Opening was disappointing to say the very least. Barely popped and most of the confetti remained in the packaging, definitely wasn't as per the videos.”

Helpful Report

Posted 4 years ago

😳 We are so gutted you did not get the full confetti explosion💥 Please email us at hello@boomf.com with your order details and explaining the issue.

Posted 4 years ago

“Was very disappointed as it didn’t pop out of the envelope like it should have”

Helpful Report

Posted 4 years ago

Lianna, I am so sorry your gift was faulty 😢 I understand how disappointing this must have been for you. 🤦‍♀️ I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀💕

Posted 4 years ago

“The butterfly card was lovely The photo box didn’t release the confetti that was disappointing”

Helpful Report

Posted 4 years ago

Oh no Sarah, I am so sorry your Bomb gift didn't "Boomf" 🎉🤦‍♀️ I understand how disappointing this must have been for you. 😔 I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀💕

Posted 4 years ago

“The cube card came quickly, however when my husband ‘activated’ it, nothing happened. I was expecting it to pop out of the packaging like on the adverts, but it just turned into a cube, and remained on the card. Once it was a cube, it was exactly what I had asked for, however it wasn’t received in the dramatic fashion I had hoped for.”

Helpful Report

Posted 4 years ago

We are very sorry to hear this! 💔 We have reached out to you via email so we can put this right for you 🙂

Posted 4 years ago

“Very disappointed as confetti and box did not pop out Will not be purchasing again”

Helpful Report

Posted 4 years ago

😭😭😭 Sorry to hear your item did not work as expected Please email us at hello@boomf.com

Posted 4 years ago

“Purchased the butterfly card and went straight to floor and printing on card not great”

Helpful Report

Posted 4 years ago

🦋💔🦋💔 Sorry your butterfly was broken Please email us at hello@boomf.com

Posted 4 years ago

“Honestly I was quite disappointed. I ordered some items for my friends 30th. The balloon wasn't helium and was already deflating and half of the design was scratched off. The card that came with it was absolutely appalling quality, none of the text was centred and it looked like it had been ripped rather than cut on a guillotine. After seeing the videos I was expecting the card to have more of an effect, but it just fluttered out gently. It didn't burst out like it does on the videos. The sweet box was also disappointing and nothing like advertised. Personally felt like this was a waste of money. Very expensive for what was actually received.”

Helpful Report

Posted 4 years ago

We are so upset to hear this 😭💔 Please email us at hello@boomf.com so we can fix this 😊👍🏼😊

Posted 4 years ago

“Postage was great but the item didn’t pop out so didn’t have the desired affect very disappointed”

Helpful Report

Posted 4 years ago

😭😭😭 Sorry to hear your item did not work as expected Please email us at hello@boomf.com

Posted 4 years ago

“Was very disappointed the confetti was placed in the envelope and not in the box which completely spoiled the surprise. Will not use again”

Helpful Report

Posted 4 years ago

Sorry the confetti was not in the card which is where it should have been 🎊 Please 📧 us at hello@boomf.com

Posted 4 years ago

“The gift was good, but it didn’t explode so disappointed”

Helpful Report

Posted 4 years ago

😞 We are sorry to have let you down on this occasion Please email us at hello@boomf.com so we can fix this 🙏🏼

Posted 4 years ago

“Not as much Boomf as the last one I purchased. It hardly exploded and wasn’t flat looked like it was over stuffed. Not happy as i went for the higher priced card which obviously had less Boomf effect.”

Helpful Report

Posted 4 years ago

😳 We are so gutted you did not get the full confetti explosion💥 Please email us at hello@boomf.com

Posted 4 years ago

“It didn’t go off as we expected a bit disappointed especially with how much it cost 🙁”

Helpful Report

Posted 4 years ago

Sorry Victoria that your item did work as it should have 😳 🙏🏼 Can you 📧 us at hello@boomf.com explaining the problem and we will look into this right away

Posted 4 years ago

“It was very disappointing”

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Posted 4 years ago

Sorry to hear you was not happy with your purchase 🥺 Could you please email us at hello@boomf.com letting us know what the problem was and we will rectify the situation 😊

Posted 4 years ago

Boomf is rated 4.0 based on 5,311 reviews