Boomf Reviews

Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

4.0 Rating 5,311 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

Questions

Metrics

4.0

Based on 5,311 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the surprise box for my Daughter and THERE WAS NO SURPRISE!!! It didnt work, nothing happened. I've even recorded the moment (or lack of). I can't even begin to express the disappointment . . . . . . . 🤢 I've requested a refund and nobody has come back to me....”

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Posted 4 years ago

We are so very sorry to hear this Mark, I can see we have resolved this for you now and again, our sincerest apologies 🙂

Posted 4 years ago

“Nice”

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Posted 4 years ago

Thank you so much for your review Kitty, we are so glad you enjoyed your boomf 😊🎊💖

Posted 4 years ago

“Very disappointed as it didn’t say what it was so I opened it instead of my boyfriend who it was for.....”

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Posted 4 years ago

We are so sorry to hear this and thank you for your feedback. We don't add any branding on our shipping envelopes as this helps keep the surprise under wraps! But our inner envelopes carry our trademark design as featured on the website 🙂

Posted 4 years ago

“Not received my order”

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Posted 4 years ago

Oh no! We are so sorry to hear this Amanda, please can you reach out to us at hello@boomf.com with your order details and we can look in to this right away 🙂

Posted 4 years ago

“Cards are so much fun”

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Posted 4 years ago

Yay! We are so glad you enjoyed your boomf 😊🎊💖

Posted 4 years ago

“Very disappointed. Certainly not what was advertised”

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Posted 4 years ago

We are so sorry to hear this Lawrence, if you haven't already please do reach out to us at hello@boomf.com so we can look in to this for you 🙂

Posted 4 years ago

“I haven’t got my parcel, it is still in the dhl locker, I emailed Boomf days ago & I still havnt heard anything g back, I tried calling dhl & was on hold for an hour ...”

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Posted 4 years ago

Hi Kate, I am really sorry to hear you have had issues with DHL, please do let us know if we can help you any further 🙂

Posted 4 years ago

“This is a scam! Please avoid. I ordered my card bomb last week as a valentines gift and was told it was shipped on Monday 8th February and i should have received Wednesday 10th February. It's now 13th February and I have received nothing. Have also emailed the company asking for an update and have received no response back. Also find it strange there is no royal mail tracker number to track the order.”

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Posted 4 years ago

I am so sorry to hear of your poor experience Husna, Please can you reach out to us at hello@boomf.com as we would really love to resolve this for you 🙂

Posted 4 years ago

“Order did not arrive on time (10 days shipping to uk) disappointing.”

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Posted 4 years ago

Hey Abigail, unfortunately the postman decided that your card was so lovely that he kept it for himself! We did send you a replacement though, which hopefully made it to you this time?!😁🤞🤞🎉🎉🎉

Posted 4 years ago

“Paid extortionate delivery costs for my nephews birthday card and it arrived 3 days later. Such a disappointment.”

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Posted 4 years ago

Oh dear, we are sorry to hear that. You did get in contact with us 📞to let us know and we did refund the shipping. You were so lovely in your emails that you even said that you knew it wasn't our fault and that delays happen. Hope your nephew still loved his card despite the delay. 🎉🎉🥳🥳

Posted 4 years ago

“I ordered over a week ago and have not yet got my order. This was for Valentine’s Day and your 5 days delivery has let me down.”

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Posted 4 years ago

Oh we are sorry to hear this. I can see that a replacement was sent out to you. Hope you still managed to enjoy Valentine's Day.💖

Posted 4 years ago

“I haven’t received my order”

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Posted 4 years ago

Hi Oliver, I'm happy to say that we know your order did arrive as you told us in an email! 🎉🎉🎉Hope you were pleased with your order?!🎉🌟🎉

Posted 4 years ago

“Excellent product and arrived within a few days.”

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Posted 4 years ago

Why thank you Paul, it's great to hear that your Boomf is excellent!!🌟🎉🌟🎉🌟🎉🌟🎉🌟🎉

Posted 4 years ago

“Awesome ... arrived quickly , good quality”

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Posted 4 years ago

🎉🎉That's wonderful to hear Damon! 💖💖Thank you for ordering from Boomf 🎉🎉

Posted 4 years ago

“Overpriced. Maybe my mistake but I didn't realise the box i created would pop out of another package...”

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Posted 4 years ago

Overpriced? Oh dear, we are sorry that you feel this way Rob but our products are hand assembled so a lot of love and care goes into this. Yes, the Boomf bombs come in a flat pack to be opened by the recipient ready to 'Pop' out and surprise them. 🎉🎉🎉🎉🎉

Posted 4 years ago

“Never received my item”

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Posted 4 years ago

I'm hoping that your order did turn up in the end Danielle and I'm assuming that it did as you went on to place another order with us!💖💖🎉🎉🎉🎉🎉

Posted 4 years ago

“I ordered a card that I still haven't received yet after six days, I sent a request to the company to find out what's happened to it and I've still heard nothing so I can safely say I won't be ordering anything else.”

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Posted 4 years ago

Barry, Barry, Barry...we did share a few emails back and fourth, but you stopped replying when we asked for you to confirm your address😢was it something we said??? Or did your order turn up???

Posted 4 years ago

“Very surprised you’re asking me for a review regarding my recent order. If you’d checked my account you would have realised it’s been a complete nightmare dealing with Boomf & the valentines card you sent has gone straight in the bin. Thanks for your understanding NOT.”

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Posted 4 years ago

It's such a shame you feel this way. Unfortunately, the mistake was an error on your part and we couldn't grab it in time before it went to the printer's. We did try our best to help and also offered you a promo code to remake your card but instead you decided that you didn't want this and that you would leave lots of bad reviews instead. 🙈🙈😔😔

Posted 4 years ago

“Over priced and over rated”

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Posted 4 years ago

Oh dear John, we are sorry you feel this way. Our products are all hand assembled and this mean that a lot of love and care goes into making them and are usually loved by all.🎉🎉💖💖🎉🎉

Posted 4 years ago

“I ordered my card last Sunday and still not arrived, the birthday is tomorrow so I am not happy, first time I’ve used this company too so it’s a bad start”

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Posted 4 years ago

Why didn't you get in touch Valerie?!📞I am very sorry with the delay in your order reaching you. I'm assuming that your order did arrive and hopefully it was a lovely birthday surprise🥳🎉🥳🎉🎉

Posted 4 years ago

Boomf is rated 4.0 based on 5,311 reviews